Dealer damaged my new car before delivery - can I ask for an alternative?

I bought a new car using finance and made a deposit. The day the car was supposed to be delivered, I received a call from the dealer as they noticed the windscreen was damaged and they cannot deliver it....

Why does my diesel Volkswagen Golf engine cut out and restart when I slow down?

I bought a brand new diesel Volkswagen Golf in January. There was a series of minor problems at first; tyres at the wrong pressure, pulling left, a burning smell next to the front passenger wheel arch,...

Can I reject a car advertised with full service history because the seller will not provide me with the service book?

I purchased a 2012 Vauxhall Corsa SRI (54,000 miles) on 25 February 2017. It was advertised with a full service history but when I went to go and pick the vehicle up the first thing the dealer did was...

Mercedes-Benz GLC steering issues - is this common?

I have a 2016 Mercedes-Benz GLC on lease. When the steering is on full lock the car starts to crab and makes an awful noise. Mercedes says this is a characteristic of the car and that to solve the problem...

Rejecting a new car - am I entitled to a replacement?

I purchased a new car from a dealership within the last 28 days. There was faults on the car and I have therefore rejected the vehicle and requested a replacement. The dealership is amenable to a full...

Can I return a brand new car under the Consumer Rights Act 2015?

I am writing on behalf of a friend. He took delivery of a brand new Peugeot just six days ago. Nothing wrong with the car, he simply doesn't like it. Does he have any rights to return it?

Can I reject my Mercedes-Benz GLC over its steering judder?

I recently purchased a new Mercedes-Benz GLC Coupe AMG Line; however, I have noticed a judder when turning or reversing the car on full steering lock. The dealer says they have had four GLCs in this week...

Nissan Micra gearbox problems

I own a Nissan Micra with a manual gearbox. I have had the car from new (five months) and had no problems until recently. Indeed, when the weather became colder in October, I noticed the downshift from...

Can we reject our Honda HR-V over a driveshaft problem?

Our new Honda HR-V is only six weeks old and has been into the garage three times since we got it. We noticed a vibration and the dealer says the problem is down to the driveshaft not being balanced properly....

New car is missing optional extras - should I let the dealer retrofit?

I recently ordered a new SEAT Mii from local dealer, selecting various optional extras including the Convenience Pack. Inconveniently, this was not fitted by the factory and the dealer is crying "misbuild"...