Since ordering our MINI, the spec has changed - can we reject the vehicle as it was mis-sold to us?

My wife ordered a new MINI in June, for delivery in September. The vehicle includes both the Chili and John Cooper Works packs which, at the time of order, included the Anthracite Headlining and the JCW...

Our car alarm goes off every night because it wasn't fixed properly after an accident - what do we do?

Both doors were replaced on our 2013 Ford C Max and now the alarm keeps going off at night. We get error messages for child lock malfunction, service required, drivers back door open (then the door jams...

Having constant electronic issues with a new car - can I reject it?

Five months ago, my daughter purchased a new Vauxhall Astra 1.0 turbo from a Vauxhall dealer. Two weeks ago she started to have major electronic problems. The ignition stayed on though the key was out...

Are the dealership liable for selling me an electric car that I can't charge?

A dealership sold us a Nissan Leaf. We didn't have many requirements beyond the basic spec (Acenta 30kw) but did specifically ask prior to order to have the ability to plug into a car charger at a specific...

Are the known tyre sensor faults on my Renault Clio grounds for it to be replaced?

I have a 2015 Renault Clio with approx 18 months warranty remaining. I've had persistent trouble with the tyre sensors malfunctioning and have had three new tyres already. The dealer says it's a fault...

My new car was delivered in bad condition - can I reject it?

I bought a new Jeep Renegade via Carwow. Firstly, it was driven to my home, from the dealer, which I have since noted is some 240 miles away. This was never discussed. Bad enough but it the actual mileage...

The paintwork is blistering on my Mercedes-Benz SLK - what should I do?

I bought a 2014 Mercedes-Benz SLK in Fire Opal Red five months ago. There is micro blistering of the paint which is worse at low temperatures and then disappears when it is hot.The blistering looks like...

Dealer damaged my new car before delivery - can I ask for an alternative?

I bought a new car using finance and made a deposit. The day the car was supposed to be delivered, I received a call from the dealer as they noticed the windscreen was damaged and they cannot deliver it....

Why does my diesel Volkswagen Golf engine cut out and restart when I slow down?

I bought a brand new diesel Volkswagen Golf in January. There was a series of minor problems at first; tyres at the wrong pressure, pulling left, a burning smell next to the front passenger wheel arch,...

Can I reject a car advertised with full service history because the seller will not provide me with the service book?

I purchased a 2012 Vauxhall Corsa SRI (54,000 miles) on 25 February 2017. It was advertised with a full service history but when I went to go and pick the vehicle up the first thing the dealer did was...