An insurer-approved repairer botched work on our vehicle - what do we do now?

My son had his van broken into recently, the thief put a hole in the door and undid the lock through this. The van was fixed at a local garage through his insurance, but they didn't replace the lock, just...

What calculations do insurers use to work out premiums?

I recently replaced my group 40 SUV, valued at £9000 with an annual premium of £640, with a much newer group 15 car of similar value with a premium of £400. I expected the insurance to have at least halved...

Will insurers take into account company car driving history in place of No Claims?

I've been driving a company car for three years and I'm a named driver on my son's policy. I previously had maximum No Claims in my own right, but I’m concerned that when I come to insure my own car my...

Our insurer couldn't recover repair costs after a no fault accident - is it fair they've now increased our premium?

My wife’s car was struck by a metal object which came from an open lorry going in the opposite direction. The damage was estimated at £1600. We contacted the police but there was no CCTV coverage. Our...

European insurers focus on the vehicle rather than the driver - why don't UK insurers operate like this?

After living in France for some years, and insuring a car which covered all drivers, I cannot understand why UK insurers base prices on the driver rather than the car. A friend in Spain insures a car that...

Debris from a lorry fell off and damaged my car - can I claim off the driver's insurance?

I was travelling down the motorway with a waste carrying lorry in front of me. The top of the container on the lorry was not covered and a piece of rubbish from the container blew off and landed on my...

My car, which was written off (but repaired), has lost value - can I claim for this loss from my insurer?

In December 2016, I was the victim of a rear end collision. The third party driver accepted full responsibility. My car is a 2008 Citroen C3 and the damage was such that my insurers wrote it off. However,...

My car was repaired poorly after an accident - can I get it repaired elsewhere and claim the money from the insurer?

My Mercedes-Benz was damaged whilst parked recently. The other driver admitted liability, and a claim form was submitted to his insurer (AXA). I returned home and got estimates for the repair, including...

I've seen an affordable Cat D BMW for sale - should I buy it?

I'm looking to purchase a 2016 BMW 1 Series M Sport, but they are out of my budget. However, I have seen a Category D write off with a front wing replacement. It also has a small dent in the chassis. It...

My premium increased by £700 for a no-fault accident - can I claim this from the other insurer?

My wife's car was hit by another driver while she was stationary. Our insurance premiums have gone up just over £100 for both our cars, plus £500 for our crew cab pick (work vehicle). Do I have a case...