Can accident management companies be avoided following an accident?

Your excellent column in Saturday's Telegraph exposes some serious issues, exemplified by MM of Hawick (13-08-11). Can you recommend a best procedure for dealing with an incident which requires car recovery...

Are accident management companies pushing up insurance premiums?

I was interested to read your letter headed ‘Decline and Fall’ in the DT dated Saturday 13 August. I had an almost identical situation arise as MM of Hawick which involved the same insurance company. Last...

Devon help us

I write regarding the letter from MM in last Saturday's Telegraph. As an accident to my wife's car was deemed to be the fault of the other party, our claim was passed to CLAIMFAST who, amongst other...

Can you clarify whether the 'guaranteed hire car' included with my insurance is likely to cause accident management problems?

I have used Churchill for many years now, and my original policy had a 'courtesy car' included in the cost, but in recent years the term seemed to disappear from their paperwork. Upon enquiring, I was...

Why won't our insurance company provide a courtesy car whilst our Peugeot 407 is repaired?

I had a fire in my Peugeot 407 which is now 13 months old. We bought it in February 2011 from the garage secondhand. We have a warranty that still has two years on it. The fire was caused by cross contamination...

Here are the bodies where you can report attempts to involve you in fraudulent or spurious accident claims.

When reporting attempts to embroil people in spurious accident claims, the best bodies seem to be: By email: ICO.gsi.gov.uk . By letter to Insurance Data Base Services Limited: 6-12 Capital Drive, Linford...

If an insurance company appoints an accident management company, is the insurance company responsible for their actions?

It appears that following an accident, my insurance company may appoint an accident management service. If this happens, I would expect that the insurance company would take some responsibility for the...

How did an accident management company get my details following an accident?

Since having my car written off in a non-fault accident in May of this year, I have had three phone calls from ‘Claims Management’ companies wishing to manage a claim for compensation on my behalf. I see...

Should I use the free Hyundai Accident Aftercare service in the event of an accident?

I recently bought a new Hyundai and have received documentation for the free service Hyundai Accident Aftercare, administered by Retention UK Ltd. In the event of accident or theft, I contact them first,...

Why are accident management companies able to charge huge rental charges to accident victims?

I read with interest last week about insurance scams. I had an accident and was supplied with a BMW for five days during repairs by HelpHire, a management company provided by insurer. I signed a form to...