Why does my brand new car have paintwork swirl marks?

I have just bought a new Toyota RAV4, and it looks like it is an excellent car. The car is black and has Toyota’s ceramic paint protection. Once the rain stopped and the sun came out (on day three of ownership)...

We're trying to reject a brand new car under the Consumer Rights Act. Do you think this will work?

We recently collected a new Ford Fiesta from a Ford dealership. On the drive home, an engine warning light appeared on the dashboard with the message "low oil pressure". We stopped driving and called the...

Can I reject a vehicle that broke down while being delivered to me?

A new Volkswagen campervan has broken down whilst being driven to me on trade plates. It is being registered to me from 1 July 2020 and all monies have been paid. I have yet to actually take delivery and...

Can we reject a car if it's dripping oil?

My daughter purchased a 17-plate Fiat 500 five months ago. It started dripping oil yesterday. When checking the oil level, she found white foam. She's a key worker and needs transport. Can she reject the...

Salesman told me my car had cruise control but it doesn't - can I reject the vehicle?

The salesman told me my Ford Fiesta ST has adaptive cruise control but it doesn’t and it can’t be retrofitted. Can I reject the car? The manager says Terms and Conditions says specs can change, but surely...

A dealer sold me a defective car a few days ago - can I return it for my money back?

Yesterday (March 18), I traded in my car for a used Qashqai at a Nissan dealer. Car is registered 11 months ago with 3700 miles. Serviced by the Nissan dealer on 24 Feb 2020. I drove it towards home for...

Can I reject my faulty car because of an issue with the infotainment?

I bought my Citroen C3 Aircross from a Citroen dealer on 8 May 2019. It was a pre-registered car with 10 miles and had first been registered on 29 March 2019. It has had an ongoing problem with the infotainment...

I bought a car that was advertised with a full service history, but the garage now cannot find the books in question. What do I do now?

I’ve just taken delivery of a 2012 Honda Civic, which was advertised as having a full service history. The ad online had a picture of the stamped book, but the garage now cannot find the books in question....

We bought a used car which is now off the road indefinitely with a fault - should we be offered a replacement?

We purchased a 2017 Land Rover Discovery with 47,000 miles in April this year form a Land Rover dealer. The purchase price was £40,000. The car developped a fault whereby it would stall in reverse gear...

My new car arrived with an engine light on - should I reject it?

I am taking a delivery of brand new Nissan Qashqai. While testing the car at the dealer earlier today, the engine light came on and it wouldn't go off. I haven't taken the car as the dealer said they will...