Insurer is trying to low-ball my claim, what are my rights?

My car was declared a Category N write-off following an incident for which the other party admitted full liability. I disputed a first phoned offer from his insurer and immediately emailed them with six...

A dealer won't send my car's documents, so I can't tax or insure it - what do I do?

I bought a used car online. The seller said he was a trader and the car was advertised as a part-exchange, just MoT'd with a one year warranty. I booked to view it (80 miles away) over the weekend at his...

My 2013 Ford Focus needs a new engine - what are my consumer rights?

My 2013 Ford Focus 1.0 suffered engine problems at 58,000 miles. Ford has diagnosed that it needs a new engine. Ford know this three-cylinder engine has problems, so what are my consumer rights?

Do I have to allow a garage three attempts to resolve a fault with my new car before instituting a rejection process?

I purchased a pre-reg Mazda MX-5 2.0-litre from a dealership with 170 miles on it in the summer of 2017. The handling got progressively worse and I took it back to the dealership for investigation a few...

I recently bought an approved used BMW that's very faulty - what are my rights?

On 1 October 2017, I purchased a BMW 5 Series (approved used from a BMW dealership. Since then the car has been in for repairs three times. It shut down on the motorway, had warped front discs and split...

A driver drove off after hitting my parked car, but I have CCTV footage of the incident - can I demand the owner's details from DVLA?

Today my car was damaged in a car park. The store keep CCTV and confirmed the incident took place and have agreed to keep the footage. I now have the details of the car, but not the details of the owner....

My Porsche Boxster 918 was stolen and recovered the same day - so why won't my insurer return it to me?

My 981 Porsche Boxster was stolen and recovered the same day (15 August 2017). I'm still waiting to get it back from the insurance company. The ECU was cut out and the car was generally thrashed. Talking...

How do I get an 'anti-pollution' sticker for driving in Paris?

It was recently reported that you need 'anti-pollution' stickers, which cost £3.70, when driving in Paris or risk a fine of €135. Do I need them for going to drive to Paris next week and how can I get...

The clutch in my newly bought Volkswagen Golf R is slipping - is the dealer we bought it from liable to pay for the repairs?

I bought a manual Volkswagen Golf R 2016 at 7500 miles in September this year. I'm the second owner. The clutch has started to slip when going through the gears, but doesn't always do it. The car is with...

Features on a Ford Mondeo Vignale have been discontinued since I paid a deposit - am I at liberty to get my deposit back?

In September, I placed an order for a Ford Mondeo Vignale, leaving a £1000 deposit with the dealer. I particularly liked the model due to its chrome embellishments. The vehicle is due in December, but...