My daughter hit an old rusty gate and now the owner is claiming for a new one?

My daughter’s car brushed against a metal gate while visiting a property. The damage to her car is minimal as the impact was very minor. However, the owner of the gate is claiming severe damage was caused...

Why am I having to pay the excess after a cyclist hit my car?

I was rear ended today by a gentlemen on a bicycle. I have reported this to my insurance company who tell me that I will have to pay the £500 excess as there is little to know chance of recovering this...

Someone reversed into me in traffic but now claims I drove into them - what should I do?

I was stationary at traffic lights when the vehicle in front of me went ahead and was waiting to turn right into a side road. I stayed stationary as I knew the lights would soon change and I wouldn’t want...

What is a category S write-off?

What does a category S write-off mean and what are my rights?

Can I hold a private car park liable for my stolen tow bar?

We were parked at a local theme park when our car’s tow bar was stolen. We have reported it to the police, but the theme park is refusing to cover the replacement costs as they say it has nothing to do...

How long should an insurance claim reasonably take?

Last July I was involved in an accident with a foreign-registered car. The claim is still ongoing and my company are very poor at communicating updates with progress painfully slow. I have provided all...

Can I choose where my car is repaired following an accident and that only original parts are used?

My car was recently damaged in an accident, it was rear ended by an articulated truck. The insurance company have agreed to repair the car using their own bodywork repair company. I have two worries. How...

I reversed into a car causing minor damage - should I pay for the repair myself or go through my insurance company?

I bumped into a car reversing out of a parking space. The owner has been quoted £485 (including VAT) for repairs. My car has a few scratches on the corner of the bumper while the other car has slight damage...

Someone drove into me on a mini-roundabout but claims it's my fault - what can I do?

I was involved in a confusing accident at a dreaded mini roundabout. No one was hurt but both cars were written off. There was a queue of traffic coming from the right and turning right which I was giving...

How can we prove an HGV damaged our son's car?

At the end of our estate they have been building two new houses with lots of lorries. One of the lorries must have caught my sons car - its his first and first year of no claims . A 15 year old Peugeot...