Do I have to have my car serviced with the dealer?

I bought a BMW 320i automatic new 10 months ago. You recommend that the oil and filter should be changed every 12 months (mileage is 5500), should this be changed at the local main dealer or at a local...

Car crash due to faulty handbrake - can I sue the dealer?

I have a 2007 Vauxhall Corsa. Six months ago I parked on a hill (with the handbrake on) and after a couple minutes it rolled down a hill cause £1500 worth of damage. My local Vauxhall did a basic feel...

Vandalised car - accept Insurance write off or attempt to fix?

My 2004 BMW 3 Series 316 Compact, which I have owned from new, was recently vandalised. The police are unlikely to find the perpetrators and the insurance company has indicated, if I proceed with the claim,...

Volkswagen Passat EGR fault

I have just read your article on EGR failure on Volkswagens and the link to the emissions scam with interest. My 2011 Passat has been recalled as one of the cars effected by the scandal and has been fully...

Jaguar XF injector problems

We bought a 2011 Jaguar XFR from a main dealer five months ago. Yesterday, the oil warning light came on and the car started blowing out smoke. It was towed to a local garage and I've been told it needs...

Faulty clutch on MINI Countryman - what are our rights?

We have a MINI Countryman All4 John Cooper Works, which we bought new from a main dealership two and a half years ago. The car has now done 11,500 miles and we noticed a burning smell from the clutch,...

How can I dispute a rental car damage claim?

I recently hired a car from a well-known national hire company. I booked and paid for five days hire. I returned the car full of fuel with no further damage. I received a claim from the hire company with...

Vauxhall Meriva steering pump failure

My Vauxhall Meriva (2010 model) has just suffered a power steering pump motor failure . The vehicle has only covered 21,000 miles and the repairs have come to over £1000. As this appears to be quite a...

Can I reject my car over its leaky sun roof?

I bought a SEAT Alhambra new two years ago. The car is still within its manufacturer's warranty. Five months ago I noticed water dripping from the passenger sun visor, with water accumulating in the integral...

Can I reject my faulty new car after 2 weeks?

We bought a brand new 66-plate Tiguan from our local Volkswagen dealership two weeks ago. We have now got three problems with the car which showed up at the same time. We are booked for them to have a...