I'm being charged for damage to a hire car sat nav that I didn't even use - what can I do?

I hired a car through 'Firefly' at Malaga Airport. The car's damage report sheet arrived blank and as such I had to go around the car marking any faults. I returned the car and they agreed to refund me...

My girlfriend damaged her car on a crash barrier at a hospital - should it be liable for the cost of repairs?

My girlfriend was moving her car that was parked on hospital grounds. As she moved the car forward and turned slightly, the car collided with a low crash barrier that was not visible from the driver's...

My car was written off because of its age - can I ask to retain it?

My car was scratched by another driver and subsequently written off because of its age. Can I ask to retain the car and will I still be insured with my company? Plus is it easy to insure again?

I was injured in a car accident - should I go to the doctor before agreeing to anything?

I was recently involved in an accident. The insurance company are happy to go ahead knowing it was not my fault and have valued my car at £700 for a 2003 Renault Clio with 112,000 miles on the clock. I...

Someone drove into me and has now changed their story with their insurers - what do I do?

My car was hit by a car which was in a traffic lane controlled by a red light. My car suffered damage to the rear o/s door and wheel arch. We stopped immediately and the first words she said was "I'm sorry"....

My insurance company won't give me cash in lieu - what can I do?

I was recently involved in an accident whereby the insurance company has written off my car. They have valued my car at £2285 and the repairs at £3400. If I want to buy the same car with similar mileage...

Personal injury claim companies keep contacting me after an accident - where are they getting my details from?

Some very minor damage occurred to my wing while my car was parked on the road. The dash cam caught everything and the errant driver owned-up and elected to settle via her insurance. Direct Line were the...

My father hit a garden wall in his car - will his insurance cover the damage?

My father accidentally reversed into a six foot garden wall in his car. The wall promptly collapsed onto his car, so his car is a write-off and the wall will probably all need to be replaced as it is extensively...

We had a courtesy car following an accident - who pays for this?

My wife had an accident in 2016 when she was hit on a roundabout by a car coming onto the roundabout. Her car was repaired and while being repaired she had use of a courtesy car. A few weeks ago she received...

Should I claim for minor damage or get it repaired and pay myself?

I hit a stationary vehicle causing very minor paint damage to both cars. The other owner (who appears honest) wants to go through insurance channels and will probably end up with a respray of a rear panel....