Please warn your readers that insurance companies will avoid paying claims if they can.

Recently, I helped my lady-pensioner cousin with a claim on her car insurance. She had been a customer for several years with Co-op Insurance Services (CIS), based in Manchester. She flew back from holiday...

How can potential buyers test drive our car without transferring the ownership to us?

My father-in-law died in June and, amongst other things, left my wife, as his Executor, a car to dispose of. In compliance with the current DVLA rules we completed the SORN and took the uninsured car off...

How can I defend myself against a car parking enforcement company that has wrongly identified me?

I have been contacted on three occasions by a company asking for payment for a private parking fine. They are threatening to take a court order against me, and name and shame me on their website for non-payment....

My wife has been told she has damaged a bus in NW England, despite being in Southampton that day. What can we do?

My wife received notification from claims handlers Transcare Solutions Ltd that her vehicle was responsible for damage to an Arriva North West bus. They operate in N.W. England. On this date she drove...

How can we dispute a £70,000 charge for a credit hire Bentley following an accident?

Rather late in the day I am writing to ask you for advice regarding the loan of a Bentley following a motorway shunt 20 months ago. We were part of a multiple collision on the motorway coming home from...

Can I dispute a parking notice issued because we overstayed whilst shopping at a retail park?

I received a fixed fine parking notice (£40) for exceeding the free stay time in a retail car park in Gosport Hampshire. There was no facility to extend the time by purchasing a parking ticket and admittedly...

Why must I complete a 'statement of financial circumstances' for court after having been caught speeding?

I have recently been caught for speeding at 108 mph on a motorway and am due to attend court on 1 August 2011. I have pleaded guilty by post already as I was stopped and spoke with the police officer on...

My neighbour has reported a minor accident involving us both to her insurance company - how should I proceed?

About 1 month ago my neighbour, living opposite, reversed her car into mine as she negotiated joining the road from her drive. The damage appeared to be slight. We agreed that I would get a couple of estimates...

As an ex-insurance company employee I strongly advise your readers to declare any accident, regardless of whether a claim is likely.

As an ex-employee of an insurance company I have been following the recent correspondence concerning the non-disclosure of accidents. It is understandable to think that what the insurer doesn’t know will...

How can my friend's daughter defend herself against fraudulent accusations that she caused an accident?

A friend’s daughter and her family were sitting in her car in a public car park when they were hit by a reversing vehicle. The lady driver said that she was extremely sorry and full of apologies and details...