Did a local garage cause a fault on my Citroen C5 and what can I do about it?

I took my Citroen C5 into a local independent garage for a new head gasket. The garage said it would take the best part of a week and quoted approx. £500. At the end of the week they phoned to say that...

Good customer service from Hyundai when my new ix35 was delayed.

I ordered my new Hyundai ix35 some 11 weeks ago with a trade-in on my old car, a Land Rover 2. I have now sold that privately instead of trading it in. I said to the dealer that because of the long wait...

My Ford C-Max's engine was destroyed during a service - should I accept a reconditioned replacement engine?

After my Ford Focus C-Max was returned from its annual service at my local branch of a major service centre, I noticed a slight intermittent rattling from the engine. Having returned the car three times...

Should my 9000-mile Suzuki Swift need a new head gasket at service time?

I put my Suzuki Swift 1.3 petrol (2008) for its two-year, 9000-mile service at a Suzuki dealer, and was informed that the head gasket had to be replaced as this was a normal part of the service for this...

Unstable door

My three-year-old BMW 320i SE Touring has just encountered a DSC unit failure and I have been quoted £425 for the repair by the local dealer. The car is three months out of warranty and has only done 18,000...

Power struggle

I have been a FIAT owner for a number of years now, but it has come to my attention that my 2006 Panda with 70,000 miles on the clock now needs work for a power assisted steering failure which my dealer...

Volk heros

Some weeks ago I wrote to four nearby Volkswagen dealers enclosing a specification for an automatic VW Golf Estate 1.4SE TSI and inviting them to respond with their best price and estimated delivery time....

I've had terrible service from a Vauxhall dealership - do I have a case to claim damages?

On 14 June I took my 2005 1-litre Vauxhall Corsa to a local Vauxhall garage, as it had developed an oil leak that needed investigating. I was told the car needed a new timing chain, breather hoses and...

I am part-exchanging my car for a Skoda Yeti. What happens if the dealer goes bust before the deal is concluded?

With retirement and a move to the Highlands coming soon, I have placed a factory order for a new Skoda Yeti Elegance 140bhp DSG, expected delivery in November/December. The dealer wants to take my 2006...

Will the remaining warranty on my Ford Ka be honoured despite a lack of service history?

I recently bought a Ford Ka, registered in March 2008, from a well known Ford dealership. I was told during the sale that there was the remainder of the Ford extended warranty still remaining on the vehicle...