Is it reasonable to charge £840 to replace a punctured aircon condenser on my Jaguar XF?

The aircon on my 30-month-old (23,000 mile) Jaguar XF suddenly stopped working recently when on the M11. My local dealer (from whom I bought the car) tells me the aircon unit has become punctured, possibly...

Why is reporting a minor accident so difficult?

Is it any wonder car insurance is so expensive? A couple of days ago, my wife had a 50/50 door mirror clash on a narrow country lane. Both mirrors were broken but there were no other damage or injuries....

Can I take my warranty insurer to court over their refusal to pay a claim?

I am in dispute with a warranty insurer. In July 2011, I bought a warranty from this firm at the same time as I bought a secondhand car from a motor trader local to where I live. This trader has now left...

Why aren't accident management companies outlawed?

Like RF I was involved in a no-fault incident and was contacted by a claims management company. Having read your opinion of these companies, I rejected their offer and took the courtesy car offered by...

Why don't drivers adjust their head restraints and record the evidence to refute whiplash claims?

There has been recent correspondence regarding dubious whiplash claims. There is a simple solution, which I am surprised has not received publicity. As most modern cars have head restraints that adjust...

Why do insurance companies make it so easy for people to make fraudulent insurance claims?

I was interested in the letter from JL, of Coldstream. I too had a collision with another vehicle, although I was sideswiped and rubber was exchanged from the front offside bumper of my Ford KA and the...

Why won't the dealer replace a faulty Octavia clutch under warranty?

A friend of mine has a two-year-old Skoda Octavia with about 11,000 miles on the clock. It is still under warranty. Recently on a short journey to the supermarket he felt the clutch beginning to slip,...

How can I defend my friend against an accident claim when he was driving my car?

Please can you help me? At the end of last year I loaned my car to a Missionary friend who returned to this country for Christmas, who was aged 55 with a clean licence and full NCB when he owned a car...

I am being ruined by an insurance company - is there anything I can do to stop them?

I have been trying to resolve an insurance claim for uninsured losses via a policy with the XXX. Under the terms of the policy they were to recover my losses after a major road accident, involving myself...

My Range Rover Vogue caught fire and damaged my house - will this be covered under warranty?

Last Wednesday night at approximately 10.30pm, my Range Rover Vogue (purchased new in December 2011) caught fire due to an electrical fault. It had been parked up since 5.30pm. Not only was the car destroyed,...