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Can I take my warranty insurer to court over their refusal to pay a claim?

I am in dispute with a warranty insurer. In July 2011, I bought a warranty from this firm at the same time as I bought a secondhand car from a motor trader local to where I live. This trader has now left the area and I believe he is trading somewhere in Bournemouth. A serious gearbox failure occurred to my car in June this year and I took the car to my local repairer and contacted the warranty insurer, to inform them. I felt that I had met all the requirements set out in the warranty book, but considerable obstacles have been put up by the warranty insurer, which refuses to meet the claim. I thought about taking my claim to the County Court; I would appreciate your comments and opinion as to whether my claim is valid and likely to be upheld by a court.

Asked on 5 October 2013 by RBH, Southampton

Answered by Honest John
It depends who you paid. If you paid the trader for the warranty, then you have to sue him. If you paid the warranty insurer then you have to sue them. Start with www.moneyclaim.gov.uk/ Law here: www.honestjohn.co.uk/faq/consumer-rights/

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