Ask Honest John

Most recently answered legal and consumer advice questions
I purchased a 2008 Citroen C4 Grand Picasso on 29 July 2016 with a warranty. Within a week I had bought two new front tyres and windscreen wipers for the car as they were in a poor state. A few months...
I stopped briefly in a car park to use a supermarket's toilet. I was there 12 minutes with my wife waiting in the car. I have now been sent a parking charge notice saying that I can appeal within 14 days,...
I paid for one hour of parking in a Smart Parking car park but entered my car registration number wrong. I left off the first letter of the registration number and have now received a parking penalty....
I bought a 2013 MINI One convertible a year ago, and the gearbox has always been notchy. The last couple of months I have had trouble getting it into first gear, and the gears are getting stiffer all the...
I was issued a CCJ for non payment of a parking fine for a car which I've never owned. I told the company about this on several occasions and gave them proof from the DVLA. I have since been to court and...
I drive a van owned by a company which back in June was caught speeding. I'm not the only member of staff who uses this van but the NIP was sent to the registered keeper who then nominated myself as the...
I purchased a car less than a month ago which is continually throwing faults. What do I do?
I took out an extra 3 year warranty, paid in full, when I purchased a Ford C-Max. I have since had an intermittent fault of the clutch pedal not fully returning. The dealer has told me that the gearbox...
I've put £100 down for a car and was waiting for the decision of the finance company. I was refused by the finance company and now the dealer won't refund my money even though he wrote that the £100 was...
I brought a Navigation update from the Land Rover website for my 2012 Range Rover Evoque. The update didn't work so Land Rover suggested I got a new USB stick from the Netherlands and let them install....