Does a video call with a dealer mean a purchase is no longer a distance sale?

My dealer says that if I take a Microsoft Teams call and have the car delivered this makes the sale not a distance sale as we have spoken on a Teams call. Is he right? I have done all the documentation...

How do you test an AWD system is correctly working?

How do I test an AWD system on a test drive?

How much should an oil change cost?

BMW have quoted £218 for an oil change on my 2021 BMW Z4. Is this fair or just outrageous?

Are there issues with buying a car with a Northern Irish registration?

I am interested in a Ford Puma at Arnold Clark which has a Northern Ireland registration. Can you please tell me if there are any issues with this car being registered in NI? Also I’ve heard Irish cars...

Can I reject a car if the dealer wasn't honest about its history?

I think I've purchased a second hand car from a car dealer with a hidden history. I bought it a week ago as one owner with15,000 miles, supplied by the dealer and serviced by them from new. The dealer...

Can I make a claim if I think an MoT has been falsified?

Last year I bought a Toyota Land Cruiser from a dealer with 12 months MoT. It seemed spot on. Looked good, full service history, 12 months MoT, dealer 4.8 stars. All boxes ticked. The car was bought to...

Can a dealer offer me less for a p/x after agreeing a price?

I have picked up a new car and dealership agreed price for my part ex. I have had the car nearly two weeks and they have said it looks like the service history has been altered for my old car, not by me...

I've ordered a new car but am now concerned it may be cancelled?

I have just purchased a new car from a large dealership and have a copy of the signed agreement which shows an expected delivery in 8 weeks time. I happened to be on the dealers website and tried to look...

Can a dealer refuse to refund a deposit if I change my mind?

I placed a deposit on a used car then decided to cancel the order, can the dealer refuse to refund the deposit?

Why did I not get an emissions sheet with my MoT certificate?

I’ve just bought a 2012 Vauxhall Zafira for my daughter with 60k miles. The dealer had a local MoT Station provide an MoT before we bought it but we were not given the emissions sheet. After just 10 days...