Dealer damaged my new car before delivery - can I ask for an alternative?

I bought a new car using finance and made a deposit. The day the car was supposed to be delivered, I received a call from the dealer as they noticed the windscreen was damaged and they cannot deliver it....

Should the dealer pay to replace the faulty brakes on a used car I bought five months ago?

I purchased a 65-plate Skoda Octavia vRS 230 from Skoda Watford in November last year and while I love the car there's been a grinding sound when driving and braking since purchase. I had the car in for...

The engine in my Land Rover Discovery Sport has had to be replaced - should I be worried?

I purchased a new Land Rover Discovery sport 2.0 TD4 SE in January 2016. It went for its 1st service in March this year. The dealer said they had detected an engine noise (which I had not). They said that...

The air con has stopped working in a used car we bought two months ago - what are our rights?

My daughter bought a used 2011 Vauxhall Astra 1.2 with 76k miles on clock in Feb this year with a 3 month warranty, but the air-con has stopped working. She went back to dealer and they told her it was...

How much would cigarette burns on upholstery knock down the sale price?

I'm selling a 2011 Peugeot 107 Urban. The average price was £2500 - £3500. How much would you expect a dealer to request a price decrease for two cigarette burns on the front seats? I have accepted £1900.

A dealer bought an old vehicle from me - do I have to refund him after he found rust?

I had an 18 year old campervan up for sale. A dealer inspected it and reduced his offer by £500 because of some bodywork rust, this was agreed. He bought it, then contacted me to say there was more rust...

I unknowingly bought a pre-registered car - what are my rights?

I bought a car two months ago and haven't received the registration document. I've contacted the DVLA and found out that they don't have my car details on their system. I contacted the dealer and was told...

I was mis-sold a Vauxhall Zafira Tourer - what do I do now?

I bought a Vauxhall Zafira Tourer a couple of weeks ago from an approved used Vauxhall dealer. I made it clear when I bought it that I needed to fit three child seats across the back row, to be able to...

I paid the deposit on a used car - can I change my mind after 14 days?

On the 16th of March I went to see and test drive a Nissan at the West-Way Garage Stourbridge. My daughter test drove a Nissan Micra Visia. As it did not have air conditioning we were keen to buy a Micra...

Emissions software has increases the fuel consumption on my Audi A1 - what can I do?

I have an Audi A1 Sportback, bought new in 2012. Current miles on clock just under 33,500. Last month it went in for the emissions software installation and since then the fuel consumption has increased...