Accident repairs to my Ford Ka are not of good quality. Can I persuade the insurer to replace the car instead?

My three-week-old Ford Ka (with 350 miles only) was hit from behind at around 30mph causing rear and side panel damage. Although the repair estimate was over £4000, my insurer (also the insurer for the...

Can you help me prepare for a court case regarding my purchase of a faulty Ford Focus?

I am about to go to Small Claims Court on the 21 September and I am terrified. I feel there is a claim to be heard. It started last August when I purchased a Ford Focus diesel 1.8-litre from a local garage....

I bought a used Peugeot 407 which has worn steering bearings. Should the supplying dealer repair it?

I bought a four-year-old Peugeot 407 with a one-year warranty two weeks ago. I found worn bearings on the steering, plus a problem with the clutch release bearing (thanks for your help on that one). The...

I bought a Honda Legend with mismatched tyres - will it pass an MOT?

I have bought a Honda Legend from a Honda dealer. On closer inspection after delivery (yes, I was too trusting of Honda), I have found that three of the four tyres match the manufacturer's specification...

What's the whining sound coming from my Citroen C4's automatic gearbox?

I have just purchased a 2007 Citroen C4 automatic and have noticed a distinct whining noise when the speed is in between 34-38mph. At 35mph the noise is constant. I returned the car to the dealer for them...

My Jaguar X-Type has a rusty subframe but Jaguar won't accept liability. What should I do?

I am the owner of a Jaguar X-Type Estate registered in October 2008 and it has a rusty rear sub-frame. Jaguar completely deny responsibility and I have a letter from them stating "Surface corrosion is...

My 2007 Ford Mondeo has an air conditioning fault that was apparent when I bought it. What can I do?

I purchased a Ford Direct Mondeo 1.8 TDCI on 9 March 2009 (with 12,800 miles). During April, when the weather got warmer, I ascertained the air conditioning was not working. On 29 April I arranged for...

My new Audi A3 automatic is going to take nine months to arrive! What are my rights?

I signed an order and paid the deposit on a new Audi A3 Cabriolet automatic on 24 May and the order says for delivery in mid-September (although the dealer expected it by mid-August). I got a lot of flannel...

Please help me with a major warranty problem following repairs to my Skoda Fabia.

I bought a 2006-registered Skoda Fabia in December 2008. The car had 47,000 miles and was in good condition. At the time of purchase, I was given 12 months' Skoda warranty and was asked if I wish to extend...

I paid a part-ex deposit and then realised the valuation on my car is too low. What can I do?

I started looking for a nearly new car and agreed a price of £10,500. I had no idea what my 2005 Mondeo TDCI Ghia was worth so trusted the dealer, who informed me that the book part-ex price on my car...