The dealer who sold us a secondhand Golf is refusing to fix an idle problem - how should I proceed?

I should be grateful for your advice on the following issue. My daughter bought a secondhand Volkswagen Golf 1.6 SE 2003 60,000 miles for £4,000 from a small car sales company in Devizes in December. It...

I was issued a PCN due to confusion over private parking in a public car park - how should I proceed?

Tunbridge Wells Borough Council (TWBC) owns and manages a multi storey car park opposite the train station. On the top two floors of the car park, there are about 50 designated car park spaces for rail...

Should I take my car dealer to court over an incorrect swirl flap repair on my Vauxhall?

I bought a car in June 2010, found a problem with the inlet swirl flaps, took it back to garage and they apparently repaired it over the course of a month. I got it back in August 2010 and in December...

Is it true that the FIAT 500's fuel economy will improve once the car is fully run in?

I have heard a lot of complaints from friends and acquaintances who own FIAT 500 TwinAir cars. The complaint is over fuel consumption. Most people seem to get about 30mpg. I went with my daughter to the...

How can I get my dealer to program my Mercedes-Benz sat nav for UK postcodes?

I have recently read your comments on sat navs not accepting UK postcodes. I have this problem on my Mercedes-Benz plus another fault. In spite of pursuing this situation with the Mercedes-Benz dealer...

The cam belt in our Chevrolet Tacuma broke after a service - should I involve Motor Codes?

In September last year we had a 40,000-mile service on our Chevrolet Tacuma. The Chevrolet garage we bought it from and always go to advised me to get the cam belt replaced, which I agreed to. On 1 January...

My diesel Astra suffered engine failure during an MoT - should the testing centre cover the repair cost?

I hope you can advise me on problems with an MoT test I have had on my Astra 1.7d Merit (mileage 118,000) recently. The test was carried out and I was given a failure notice on emissions, plus a couple...

Why is our BMW X5 wearing through tyres so fast?

Our BMW X5 3.0sd SE, bought new in September 2008 on a HP agreement, wore its rear tyres through to the metal within four months. BMW accepted there was a fault with the alignment from the factory and...

I bought a used MINI Cooper with a number of faults - is the dealer responsible for fixing them?

I bought a second-hand MINI Cooper in December from a Mercedes-Benz dealer. It has a 3-month warranty, which expires at the end of next week. Due to the extended service periods on the MINI, it was not...

Why are insurance repairs to my son's SUV taking so long?

My son recently acquired a new SUV; this was after a long delayed wait. Sadly, after two months' ownership, it was damaged while road parked. The driver responsible admitted responsibility and an insurance...