Dealer can't find the fault on my Honda CR-V - how do I get it fixed while it's still under warranty?

My Honda CR-V has an intermittent fault, when in first gear - it jumps out of gear. I've taken it to the dealership, who've said they have put it on their machine and can't find anything. They say nothing...

Charged £800 for changing address on insurance - is a refund likely?

My daughter recently notified her insurer, Hastings Direct, of her change of address for the remaining three months of her insurance policy. She then received a confirmation message from Hastings, followed...

The auto gearbox in my Ford S-Max has failed - should Ford take liability?

My Ford S-Max needs a new automatic gearbox at three years, 47,000 miles. Ford will not accept liability. How should I proceed?

My insurer are refusing to honour my extended warranty - do they have to pay for repairs?

I purchased two years extended warranty on a Mercedes-Benz C-Class, purchased from Motorpoint. The car recently developed a fault, which was rectified by a Mercedes-Benz garage, having first received authorisation...

The clutch on my 2015 Ford Focus broke after 9000 miles - should Ford pay the £1227 repair bill?

I own a 2015 Ford C-Max 1.0-litre EcoBoost. The clutch burnt out on the M25 in horrendous traffic, I was lucky I found a stretch of the hard shoulder without an accident happening. Ford refused to pay...

Our Ford Focus is leaking coolant - will Ford help pay for repairs?

Our four year old Ford Focus 1.0-litre Ecoboost, with 25,000 miles, went in for its annual service and MoT today (main Ford dealer). When we went to collect it, we were told it was suffering from a major...

An electrical part supplied by Nissan failed after five months - are Nissan liable?

The heater resistor pack on my Nissan Note failed and was replaced by my local Nissan garage for £172. The part supplied consists of two parts, the resistor and heat sink, and the wires and plug that go...

Part of the convertible roof on my new car has broken off - where do I stand with getting this fixed?

I bought a Mini Cooper S convertible recently and within a week, an interior cover running across the width fell off. I took it to a garage and found out that the clips are broken and the garage is unable...

Is Ford liable for the clutch on my new Focus failing after 16,500 miles?

The clutch on my new Ford Focus failed after only 16,500 miles (20 months). Ford Customer Relationship Centre say "no defective part" and blame me for "riding the clutch". We may not be the best clutch...

I was charged a diagnostic fee after being told I wouldn't be - any suggestions?

I booked my car in for aircon failure and was told the diagnostic fee wouldn't be charged if work was done. I had work done (for £840) and find the diagnostic fee was charged after all. The phone recording...