I was charged a diagnostic fee after being told I wouldn't be - any suggestions?
I booked my car in for aircon failure and was told the diagnostic fee wouldn't be charged if work was done. I had work done (for £840) and find the diagnostic fee was charged after all. The phone recording cannot be found to prove my claim. Any suggestions?
Asked on 15 August 2017 by Lankyron
![](http://images.honestjohn.co.uk/imagecache/file/pad/120x120/media/16477727/537450_458533677529584_1473549666_n.jpg)
Tell them that if they don't refund the diagnostic fee you will take the matter to Small Claims: www.gov.uk/make-court-claim-for-money/overview
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