Crash curse

My husband insures his 2 cars (one, a "workhorse" and the other for smarter occasions) with Liverpool and Victoria, and I insure my Ford Focus with Direct Line. We are both named drivers on the other's...

Is this company attempting insurance fraud?

I had an accident in April for which I was to blame. In spite of advising the third party that I had informed my insurers and himself of the occurrence within half an hour of the accident, I received a...

Can you clarify whether the 'guaranteed hire car' included with my insurance is likely to cause accident management problems?

I have used Churchill for many years now, and my original policy had a 'courtesy car' included in the cost, but in recent years the term seemed to disappear from their paperwork. Upon enquiring, I was...

Why won't our insurance company provide a courtesy car whilst our Peugeot 407 is repaired?

I had a fire in my Peugeot 407 which is now 13 months old. We bought it in February 2011 from the garage secondhand. We have a warranty that still has two years on it. The fire was caused by cross contamination...

Here are the bodies where you can report attempts to involve you in fraudulent or spurious accident claims.

When reporting attempts to embroil people in spurious accident claims, the best bodies seem to be: By email: ICO.gsi.gov.uk . By letter to Insurance Data Base Services Limited: 6-12 Capital Drive, Linford...

How did an accident management company get my details following an accident?

Since having my car written off in a non-fault accident in May of this year, I have had three phone calls from ‘Claims Management’ companies wishing to manage a claim for compensation on my behalf. I see...

Your legal people are wrong about the 200 per cent success fee in RTA claims.

Your legal people are talking rubbish, frankly, in their reply on page M5 of 16th July. There is no such thing as a 200 per cent success fee and never has been. Even if there was, 200 per cent of £275...

Why are accident management companies able to charge huge rental charges to accident victims?

I read with interest last week about insurance scams. I had an accident and was supplied with a BMW for five days during repairs by HelpHire, a management company provided by insurer. I signed a form to...

My neighbour has reported a minor accident involving us both to her insurance company - how should I proceed?

About 1 month ago my neighbour, living opposite, reversed her car into mine as she negotiated joining the road from her drive. The damage appeared to be slight. We agreed that I would get a couple of estimates...

Are insurers exploiting policyholders when minor 'material facts' are not disclosed?

Although it is entirely sensible to go after the other driver directly to recover losses arising from an accident for which you can prove you were not to blame, failure to report the fact of an accident...