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Are insurers exploiting policyholders when minor 'material facts' are not disclosed?

Although it is entirely sensible to go after the other driver directly to recover losses arising from an accident for which you can prove you were not to blame, failure to report the fact of an accident to your insurer may be regarded as withholding a material fact, and thereby invalidate your own insurance for future claims. A typical motor insurance policy includes among the material facts which should be reported "Details of any accident or loss involving your vehicle (whether or not you make a claim)". I volunteer as a Citizens Advice adviser and have seen recent cases in which insurers have ruthlessly cancelled insurance policies because of a failure to disclose matters that the policy terms said should be reported.

The problem is not whether a no-fault accident is a material fact; clearly that is debatable, but that the inclusion of it in the policy terms makes reporting it a contractual obligation. In a judicial challenge a court would be likely to find for the insurer. However unpalatable the premium hike arising out of reporting a no-fault accident may be, it is nothing compared with the problem of obtaining future insurance for anybody who has previously had cover withdrawn.

Asked on 4 July 2011 by MD, Fyfield

Answered by Honest John
I know. And this needs to be taken to the Supreme Court. Because though insurance is not governed by contract law and instead relied on the concept of ‘utmost good faith’, it is plainly an ‘unreasonable term’ that insurance brokers are taking advantage of in order to hike premiums. It is completely ridiculous that a small scratch made to your car by another driver costing less than £500 to rectify (that's the cost of a small scratch these days) should result in premium increases for the innocent party of far more than £500 over 5 years. Particularly when a policyholder’s £500 excess would mean the insurer would not even pay for the repair.
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