I am writing now in respect of your apparent endorsement of Warranty Direct, "The only Honest John approved car warranty service. “ My 2005 SAAB 9-3 Linear Sport TiD has been covered by Warranty Direct since the manufacturer's warranty expired. It recently suffered a broken front spring and my claim on WD is being met only in part.

The repair was carried out by a SAAB main dealer in accordance with SAAB recommended practice, which is that both front springs be replaced. Indeed, I had no choice to purchase a single spring because they are available only as pairs. As far as I am concerned, in these circumstances, the replacement of both springs is a single event caused by the breakage of one of them. Warranty Direct choose to regard it as two events and to pay for only the cost of a single spring replacement. The WD claim form is explicit that servicing must be carried out in accordance with manufacturer's recommendations.

I think it is unreasonable for WD to operate a policy of requiring the customer to abide by manufacturer's recommendations, only to reject the same policy in meeting their own obligations. In the light of your endorsement of Warranty Direct I think you should be aware of what I regard to be sharp practice. Do you not agree that I should be reimbursed for the full cost of repair in accordance with the manufacturer's recommendation?