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  Mercs and Spender 28 Nov 2011 (Ask HJ)
  I purchased a CL500 Mercedes ten days ago from ICS at Eccleston (near Preston). The car is an 05 plate with 55,000 miles recorded and I paid £16,000 for...
• Jeep Wrangler - Refusal of refund on a faulty car 28 Sep 2015 (Forum)
  cannot underestimate how shocked we were at how Dealer X refused to refund us our money when we rejected a faulty car. We bought a car for over £12,000 and the first time it rained it was clear that the roof was leaking. We returned the car to reject it as is our right under
• Help! I've been conned, what can I do? 23 Sep 2004 (Forum)
  the car back and that if I wanted to take it further I should take him to court and that he would 'see me in court'. What are my rights as a consumer? Have I been 'conned' or is it my own stupid fault? How can I go about getting a refund? To recap : 1995 M reg Honda Prelude 2.0 Silver Price Paid £2400
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  I'm learning to drive - am I insured in my own car when out with an advanced driving instructor (ADI)? 16 Jul 2018 (Ask HJ)
  I am currently learning to drive. I have my own car and hold an insurance policy in my name. This stipulates as a provisional licence holder I must be...
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  What do you advise when warranty won't cover what dealer said it would? 19 Dec 2016 (Ask HJ)
  I bought a car with a dealer because of the 5 star rating. They stated nothing was wrong with the car, but if there was to be something wrong we could...
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  Golf 1.4 TSI mismatch 4 Jul 2015 (Ask HJ)
  I entered an agreement to purchase a new car in early June with a local Volkswagen dealer who had agreed to match the best price offered by a UK dealer...
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  Timing belt failure - can I claim against the manufacturer? 13 Apr 2015 (Ask HJ)
  We bought a secondhand Renault Grand Scenic in December 2012 for £8800 (we were hoping to spend around £5,00 but convinced ourselves that spending more...
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  Why isn't a clutch failure on the Up covered under the Volkswagen warranty? 26 Oct 2013 (Ask HJ)
  I am seeking some help and guidance on a matter relating to my mother's Volkswagen Up which she purchased brand new from Volkswagen Liverpool in September...
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  Should my Suzuki SX4 have been sold with newer tyres? 14 Sep 2013 (Ask HJ)
  The original tyres have perished on my April 2012 Suzuki SX4. A report prepared by Kwikfit states that the tyres were manufactured in week 33 of 2010....
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  Bought a car which broke down days later. Sale of goods act clarification 4 Sep 2013 (Ask HJ)
  On the 21st of Sept 2013 I bought a Ford C-Max from a second hand dealer, explaining, that I drive about 30k a year for work and need a reliable car. I...
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  I was sold a Toyota Hilux with a false service history - can I reject the car? 6 Jul 2013 (Ask HJ)
  I bought a 3-year old Toyota Hilux Double Cab pick-up in November 2012. It was supposed to have come straight from Toyota with a full service history,...
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  Buyer upset with the car I sold? 1 Apr 2013 (Ask HJ)
  I sold my MG last November (2012) for £650.00, £50.00 less than advertised as the seller stated it was all he had. I advertised as a fun car, all things...
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  Nissan cared4 warranty rejected claim 23 Dec 2012 (Ask HJ)
  I have bought a used 2009 Nissan Qashqai 2.0 petrol CVT automatic car from the Nissan dealer back in mid of June 2012 which also came with Nissan extended...
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  Is the garage which sold my daughter a faulty MGTF liable to repair the engine? 24 Dec 2010 (Ask HJ)
  My daughter recently bought (mistakenly in my opinion, but she didn’t tell me until after she had bought it) a 6-year-old MG TF soft-top with 30,000 miles...
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  BMW can't solve my 3 Series M Sport's gearbox problem - how do I return the car? 18 May 2010 (Ask HJ)
  I would very much welcome your advice on a continuing problem I have with my BMW 320d M Sport Coupe which I purchased brand new in February 2008. On hill...
• Dealership is refusing to give back my deposit 15 Sep 2012 (Forum)
  incurred any losses since you admitted yourself that this particular vehicle “is the cheapest in the country right now” and would sell again easily. Please comply with your legal obligations and return my deposit in full, otherwise I will have no hesitation in enforcing my consumer rights through
• Lexus RX300 2006 62k mileage £4500 - Used vehicle not fit for purpose, dealer arguing 14 Jan 2022 (Forum)
  for purpose in their write up. I want to reject vehicle under the 30 day consumer protection laws but dealer says this is wear and tear. I’ve only had it 10 days and nothing’s happened to it in that time. This car seems to be unviable to my mind but I can tell this dealer might not do the right thing. Can
• VW Golf GTI - What are my chances in the small claims court? 27 Feb 2021 (Forum)
  confirmed my fears. The car had been serviced prior to sale and I was assured by the dealer I would have no immediate costs to pay out on the car.  There was no warranty but he assured me I had my consumer rights. I contacted the dealer regarding the fault.  I explained I had two
• SEAT Leon SC - Dealership refusing repair and missold car 7 Oct 2020 (Forum)
  by arguing that i did not purchase additional warranty so its not covered. A warranty argument at this stage is red herring as consumer rights act is clear on major faults happening within 6 months. Second issue i have come across is that i was trying to find the service history and records to see the car
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  Should Ford contribute to a new gearbox in my Ford Fiesta? 4 Mar 2017 (Ask HJ)
  I have a three year old Ford Fiesta automatic that has 14,500 miles on the clock. From time to time, the engine judders when accelerating from stationary...