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  Can I return my faulty Skoda Yeti because the dealer took almost a year to repair them? 31 Mar 2017 (Ask HJ)
  On driving my Skoda Yeti home, after purchasing from an approved dealership in April 2016, I noticed an external squeaking noise emitting from the front...
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  Should I reject a faulty car that has now been off the road for six weeks awaiting repair? 10 May 2023 (Ask HJ)
  I bought a faulty car from a dealership and realised it within just 12 hours. The repairs are going to take 6-8 months as the part required is not available...
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  I recently purchased a Land Rover Discovery Sport, it has a rattling timing chain and the dealer says it should be replaced. Will this be covered under warranty? 22 Mar 2023 (Ask HJ)
  I bought a 2016 Land Rover Discovery Sport with 72,000 miles, I've had it two weeks and Land Rover are recommending to have timing chain replaced. Will...
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  I bought a used TT that turned out to have a water leak - is the dealer liable? 14 Dec 2019 (Ask HJ)
  I purchased a 2016 Audi TT Roadster from large dealer group in July 2019 - the garage was taken over by another firm three weeks later. In November I heard...
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  Is it a dealer's duty to carry out a mileage check? 17 May 2017 (Ask HJ)
  I bought a Mitsubishi L200 Barbarian in March 2016. At the time the mileage showed just over 31,000, the car came with full Mitsubishi service history...
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  My car has been in for repairs for 16 weeks - should I keep it? 11 May 2017 (Ask HJ)
  I bought a Volkswagen Passat Estate from a big car supermarket last year for £18,000. It was 10 months old, had done 5000 miles and was in immaculate condition....
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  Sale of Goods Act claim? 3 Jan 2016 (Ask HJ)
  I wonder if you can help me even though the item in question is a scooter but not a car. Hopefully the law and your professional opinion applies in the...
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  Used car is faulty after 4 days - can I reject it? 12 Jan 2014 (Ask HJ)
  I bought a 2005 Ssangyong Rexton with 143,000 miles on the clock from a dealer two weeks ago. When I bought the car the seller told me that there was an...
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  Dealer didn’t tell me car was involved in an accident – what can I do? 22 Aug 2013 (Ask HJ)
  Some 14 months ago I bought an approved used Vauxhall Insignia from a dealer. The car had less than 5000 miles on the clock, with a clean HPI and no details...
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  Rippled off 14 Aug 2010 (Ask HJ)
  Yesterday I took delivery of a new BMW 320i convertible. However I am quite upset with the noticeable 'orange peel' (literally in this case, as the car...
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  Why was the ESP module unplugged in my Volkswagen Touran? 9 Jun 2010 (Ask HJ)
  I bought a '54 Volkswagen Touran 2.0TDi sport a month ago. I paid a high price because the car is as clean as a whistle inside and out and has done 100,000...
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  Di-saab-ster zone 25 Jul 2009 (Ask HJ)
  I am coming to you for some advice as an avid reader of your column. My sister purchased a Saab 9-3 TID Sport (150bhp) in January of this year. From the...
• Audi A1 - Advice needed: Engine went within 6 months 8 Jan 2024 (Forum)
  be covered under the extended warranty. So I could be liable for this.   I only had the car for 6 months and driven it less than 1500 miles when it broke down.  It fell within the 6 months under the Consumer Rights Act, so I understand that the onus is on them to prove
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  My Ford Focus needs a new engine because of a coolant leak - any advice? 11 May 2017 (Ask HJ)
  I've got a 2013 Ford Focus 1.0 EcoBoost - it went in for a service and MoT but came back with the engine vibrating when turned on. After several trips...
• Fiat Panda - Rejecting secondhand car 24 Mar 2013 (Forum)
  and was rejecting the car. I finally after speaking to the salesman got speaking to the sales manager this evening who insists under the law he is only obliged to fix the fault, I have no right to a refund and he will not accept the car back. And when it comes to consumer law I don't know what I'm
• Scrapyard refunds 18 Dec 2006 (Forum)
  discuss this refund policy. A scrapyard is a business like any other and the consumer has rights as with any other retailer. If the scrapyard sells a faulty component they are surely obliged under law to refund, repair or replace the item. Factors affecting this would obviously be that you cannot
• Garage Costs/Car Hire 15 Dec 2002 (Forum)
  by their mechanics, then apparently needed a new cylinder head - at 6,000 miles! But remember they still mitigated their mistake by repairing it up to 75% of cost after the customer complained. They had no choice under consumer law!! As for the courtesy car, normal procedure is to ask before car handed in whether
• Citroen Xsara (1997 - 2004) - 99 1.4 - 'Check engine' light at higher speeds 5 Oct 2008 (Forum)
  Apologies if similar scenarios have arisen before & for the relatively long post. (Note: I have very little technical knowledge of engines and cars.) Back in August, I took my Xsara for a drive, got on the dual carriageway and after about five minutes the temperature gauge had shot right up to max
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  I bought a used car that didn't come with the promised warranty - what can I do? 1 Jul 2018 (Ask HJ)
  I bought a Nissan Pathfinder with a tow bar and 12 months warranty from a ltd company in Dec 2017. The guy handed me the documents and a leaflet about...
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  Is my friend the victim of an insurance scam? 30 May 2017 (Ask HJ)
  I have a friend whose car was allegedly involved in damaging another vehicle while parking in a legitimate bay adjacent to a town centre thoroughfare....