What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
I bought a used car that didn't come with the promised warranty - what can I do?
I bought a Nissan Pathfinder with a tow bar and 12 months warranty from a ltd company in Dec 2017. The guy handed me the documents and a leaflet about some bronze warranty and said he would get his secretary to email me all the details about the warranty (needless to say that never happened ). When I got the car home and washed it after a couple of weeks I noticed it didn't have a tow bar
I phoned the guy who said he would look into it but he didn't bother coming back to me. All this happened on the run up to and just after the Christmas holiday period so there was lots going on at the time otherwise Id been a bit quicker to react to the situation. The car developed an oil leak from behind the diesel pump that also needed replacing the bill was £1600. I contacted the warranty company who didn't know anything about the car because it hadn't been registered for a warranty
The limited company I bought the car from was in the process of being liquidated which had started around October / November 2017. So the guy was fully aware of what was going on when he sold me the car that came with 12 months warranty. When I contacted the guy he said he had paid for the warranty on the car and that he would contact the warranty company about it. To buy himself some time he told me all his paperwork was with his accountants and he would get in touch with them to get the bank statement as proof he had paid the warranty company. 10 weeks later ( probably more actually) the guy doesn't answer his phone when I call then text messages me to say he would get it sorted (we all know hes just giving me the run around). I then gave him the option of paying £500 towards the bill to clear the matter up and move on which he agreed to do again three weeks later still nothing.
What can I do?
I phoned the guy who said he would look into it but he didn't bother coming back to me. All this happened on the run up to and just after the Christmas holiday period so there was lots going on at the time otherwise Id been a bit quicker to react to the situation. The car developed an oil leak from behind the diesel pump that also needed replacing the bill was £1600. I contacted the warranty company who didn't know anything about the car because it hadn't been registered for a warranty
The limited company I bought the car from was in the process of being liquidated which had started around October / November 2017. So the guy was fully aware of what was going on when he sold me the car that came with 12 months warranty. When I contacted the guy he said he had paid for the warranty on the car and that he would contact the warranty company about it. To buy himself some time he told me all his paperwork was with his accountants and he would get in touch with them to get the bank statement as proof he had paid the warranty company. 10 weeks later ( probably more actually) the guy doesn't answer his phone when I call then text messages me to say he would get it sorted (we all know hes just giving me the run around). I then gave him the option of paying £500 towards the bill to clear the matter up and move on which he agreed to do again three weeks later still nothing.
What can I do?
Asked on 1 July 2018 by MR ERIC MCARTHUR
Answered by
Honest John
You have been done over and you have been incredibly stupid. You wrote, "I bought a Nissan Pathfinder with a tow bar". Later you write that "when I got the car home and washed it after a couple of weeks I noticed it didn't have a tow bar". Your rights are here: www.honestjohn.co.uk/faq/consumer-rights/ But enforcing them in the circumstances you describe, then getting a ruling in your favour that the High Court Sheriffs can act upon will be virtually impossible.
Tags:
legal advice
used cars
Similar questions
I bought a Kia Cee'd ex-hire car over a year ago. It was just over a year old. It started developing problems after a year and it appears I have purchased a car that has been repaired. I got in touch with...
My daughter recently purchased a 2009 MINI Cooper from a small dealership. At the same time she purchased an extra nine months warranty to the three months warranty included in the price, costing her an...
I bought a used car in February and after two months the turbo is broken. The car was smoking and burning oil fast, with two separate garages confirming the turbo is broken. I have asked the trader to...
Related models
Rugged looks. Seven seats. Strong build. Tidy handling and very capable off road. Good value for money.