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  What do I do if I think an MoT test station is being too lenient? 31 Jan 2019 (Ask HJ)
  I have just bought a 1997 Fiat Ducato based camper van with a new MoT organised by the dealer. My local garage checked it over and was very concerned over...
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  I can't drive my new car because the seats hurt too much - what can I do? 16 Jan 2019 (Ask HJ)
  I have recently bought a new Mercedes C-Class Estate after a two-hour test drive in which I drove the car for three 20 minute sessions. The day after delivery...
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  We bought a motorhome but believe the dealer falsified the dampness report - what can we do? 13 Oct 2018 (Ask HJ)
  We demanded a damp check before buying an 18 month old motorhome. Although the commentary noted a small area that would need to be rechecked in 3-6 months,...
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  An engine replacement for my van has taken seven weeks to sort out - is that fair? 26 Feb 2018 (Ask HJ)
  My 2014 Ford Transit is fully serviced, but blew a piston (or that's what we were told). The issue happened with six weeks warranty left, but I've been...
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  I bought am ex-demo car and the clutch has failed after 5500 miles - should the dealer repair it for free? 16 Jan 2018 (Ask HJ)
  On 1 June 2017, I bought a Nissan Qashqai ex-demonstration car with 2000 miles from a Nissan main dealer. The clutch failed last week, so I took it in...
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  We bought a faulty car from 130 miles away - do we have to take it back to this dealer for repairs? 28 Jul 2017 (Ask HJ)
  We bought a 2008 Vauxhall Zafira, 55,000 miles, for £2495 on 22 July 2017 and drove the 130 miles home with no issues. On the 23 July the exhaust emissions...
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  Are the dealership liable for selling me an electric car that I can't charge? 29 Jun 2017 (Ask HJ)
  A dealership sold us a Nissan Leaf. We didn't have many requirements beyond the basic spec (Acenta 30kw) but did specifically ask prior to order to have...
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  Is it legal to sell a car with a warning light on? 18 May 2017 (Ask HJ)
  I seem to have stumbled upon a whole world of hate this past week. I recently just passed my driving test and purchased my first car. The car in question...
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  Should we change our car's timing belt because of an oil leak? 24 Jan 2017 (Ask HJ)
  My wife's 2002 Ford Focus 1.6 was bought second hand just over 2 weeks ago. We noticed a small amount of oil leaking from the engine, and took it to a...
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  Mis-sold paintwork protection – what are my rights? 3 Dec 2016 (Ask HJ)
  Two months ago my wife and I bought a second hand Skoda Citigo from a main dealership. They talked us into buying a coating for the car (inside and out)...
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  Volkswagen Scirocco turbo failure 13 Jul 2016 (Ask HJ)
  I have a 2012 Volkswagen Scirocco 2.0 TDI BlueMotion. It broke down last week with plumes of white smoke coming from the exhaust. It was towed back to...
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  7 Seater with some off-road capability 26 Dec 2015 (Ask HJ)
  Hello HJ - With 5 children between 8 and 12 years old on an in town school run would appreciate your advice regarding vehicle options to accommodate them...
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  Porsche Boxster engine fault - where do I stand? 12 Dec 2015 (Ask HJ)
  I bought a 2007 Boxster s 3.4 987 less than a year ago which has now been diagnosed as having scoring on the cylinder bores. According to the Porsche garage...
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  Porsche service history missing - what can I do? 3 Dec 2015 (Ask HJ)
  I bought a used Porsche 911 (2009) via part exchange from a dealer recently, it was advertised as having a full Porsche service history. At the time of...
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  Ongoing Land Rover Discovery problems 6 Aug 2015 (Ask HJ)
  We bought a 59 plate Discovery 4 from a franchised dealer with a 12 month warranty and service pack, approx. 13/14 months ago. The car has suffered from...
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  Goodwill payment after car takes year to be fixed 29 Jul 2015 (Ask HJ)
  My 2011 Lotus Evora S has been in the main dealer now for over 11 months to fix a poor running problem. They have misdiagnosed the fault several times...
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  Ford Focus 1.0 EcoBoost turbo problem 19 Jul 2015 (Ask HJ)
  My daughter has recently taken delivery of a new Ford Focus 1.0 EcoBoost. The car is on a 3 year Personal contract purchase. She has experienced an intermittent...
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  Used car has developed a fault after 4 months - should the dealer fix it? 23 Jul 2014 (Ask HJ)
  I bought a four year old BMW 3 Series from a car supermarket in February. After a few weeks of ownership the car developed a funny vibration at speeds...
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  Turbo failure whilst towing a caravan - who should pay for the repairs? 6 Oct 2013 (Ask HJ)
  I purchased a used 2006 Kia Sorento 2006 a few months ago. The car cost £10,995 from a Kia dealer and had 70,000 miles on the clock. We took out a HP agreement...
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  Dealer won't fix or refund my faulty car - what are my options? 4 Oct 2013 (Ask HJ)
  I bought a new Mercedes-Benz A250 AMG a few months ago, but have had numerous build issues, mostly with rattles. The dealership has had the car for three...