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  Do I have grounds for rejecting a car? 20 Jun 2014 (Ask HJ)
  I saw a 15 month old Citroen C3 Picasso advertised by a main dealer. I asked all the right questions as I wanted to avoid buying a car which had been used...
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  Extended Warranty purchased - Mazda were aware of technical issues during original warranty 25 May 2013 (Ask HJ)
  Hope you can help me with this query, I have a Mazda 3 Sport 2.2 Diesel 2010 Model. The warranty on the vehicle ended in December 2012 but I took out...
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  Who should cover these repair costs? 16 Feb 2013 (Ask HJ)
  I have just bought a 10 year old 100,000 mile Audi TT 225 manual petrol quattro for which I paid £5350 cash from a dealer. Having taken delivery I now...
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  Warranty on a Mazda 6 14 Jan 2011 (Ask HJ)
  I purchased a Second-handa Mazda 6 2004 in October 2010 and have had to take it back to the dealer on three separate occasions, mainly due to noisy engine...
• Delay in fixing car 15 Apr 2024 (Forum)
  if I would be entitled to any sort of compensation towards the cost of the eventual repair as it has left me without a car for months and the quote for the repair was over £700! Not sure who to ask ie omburdsman about any consumer rights…
• All - Advice given on HJ Questions 13 Jun 2021 (Forum)
  Always read the advice to questions on the site and find some of the answers not at all helpful Today a chap as a Honda Civic with a faulty alternator part claimed to be £1100 No practical advice  given other than usual consumer rights etc  How about suggesting he
• Vauxhall Insignia - vauxhall radiator 19 Jun 2017 (Forum)
  conditions? Where do i stand in with regards to the consumer rights act in getting the dealer that i purchased it from or the warranty to fix it? Many thanks in advance
• Toyota Rav4 Gear box and squeaks! 2 Nov 2003 (Forum)
  unacceptable as the faults were there from the beginning. Their repairs would invlove stripping the gearbox which requires the engine to be removed!! Am I right in thinking that under consumer law I can demand a refund or replacement vehcile? What would others do? SeanC
• Shafted by Small Call Dealer? 28 Aug 2022 (Forum)
  if I’d gone to see the car before buying, although I might have picked up the smell of petrol. I’m trying to figure out if I have any rights under the Consumer Rights Act. Am I correct that even just the fuel tank issue (which is potentially dangerous) meets the definition of a significant fault? Many
• honda frv - air con fault 3 months after purchase 28 Jul 2018 (Forum)
  im trying to find out what my rights are under the consumer rights act 2015. ill try and bullet point rather than a huge storey. bought the car in march (snow on the ground then) everything was fine. I commented at the time i couldnt test the aircon because it was so cold
• Peugeot 3008 - Used car fault after purchase 4 May 2018 (Forum)
  it from and although they haven't given me an estimate on the repair cost, it's obvious from emails and phone calls that they intend to charge me normal parts / labour costs. I've done a bit of research and discovered that the Consumer Rights Act of 2015 states that if the purchase of a car is over
• Nissan Bluebird (1986 - 1990) - 1990 1.8 Head gasket blown 13 Feb 2009 (Forum)
  overheated and wouldn't start again. Once the RAC started the engine, tons of white smoke was being emitted from the exhaust, so I think their diagnosis is the right one. Knowing the good history and general good condition of the car, it might make more sense to repair it than spend the repair money
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  I bought a used BMW M4 only to find out it was used as for track days - where do I stand? 18 Aug 2019 (Ask HJ)
  I purchased a BMW M4 from my local main dealer last week and after paying a deposit I was advised (salesman said they were obligated to) that the car had...
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  Do I have redress on a Subaru Impreza import from Japan that has developed a misfire? 25 May 2013 (Ask HJ)
  My problem involves a Subaru Impreza that my son bought through an online Japanese importer. This is a Japanese-based outfit that brings specialist cars...
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  We bought a new car and later found out it had been resprayed - is this fraud? 11 May 2013 (Ask HJ)
  I bought a new Vauxhall Corsa for my daughter in late 2007. Gradually the paint on the front of the bonnet bubbled and rusted and she rang the dealership,...
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  Problem with used car bought privately - what are my rights? 26 Feb 2016 (Ask HJ)
  My 21 year old daughter bought a 2008 BMW 1 Series one month ago from a private seller. The car has 51,000 miles on the clock and cost her £5450. She paid...
• MINI Clubman - Dealers selling privately 29 Dec 2023 (Forum)
  was advertised as private and i viewed and bought the car at his home address. He did not state he was a car dealer, in fact he said he was a barber!   Im not sure if this is a criminal matter as in fraud or a civil matter as in consumer rights act? Any advice?   Thanks.
• 2013 VW Passat 2.0TDi - My rights on a second hand car bought from dealer 9 Jun 2018 (Forum)
  to fix it at a cost to him, where do I stand? Would I be able to do the thing where I can demand a full refund within the first 30 days under the Consumer Rights Act or is this particular scenario not entitle me to do that? Any help would be greatly appreciated as I would like to know exactly what
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  Our newly-bought, used Mazda CX-5 is emitting white smoke - what should we do? 9 Feb 2018 (Ask HJ)
  We've recently purchased a 2014 Mazda CX-5 2.0 petrol with 108,000 miles on the clock. On the day of the purchase, we pointed out some white smoke coming...
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  Our Carioca motorhome was to be supplied with the wrong upholstery and by rejecting it we are in breach of contract. Why? 11 Sep 2010 (Ask HJ)
  At a recent show, we paid £1000 deposit on a Carioca 746 Motorhome on 16 October 2009 at a price of £40,000 (plus extras of approximately £2000). The van...