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  We've just discovered our car is a Cat N and we weren't told. What are our rights? 10 Jun 2021 (Ask HJ)
  While selling our car, we discovered it was a Cat N by doing an HPI check. We bought it on 19/09/2019 and the check showed it was a Cat N write off on...
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  Problems with approved used car, should the dealer handle the repair? 22 Dec 2022 (Ask HJ)
  I purchased a used 67 plate SsangYong Turismo from a main dealer under their 'approved used' scheme. I also purchased their own extended warranty which...
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  I bought a unsatisfactory, faulty car and the dealer won't give a full refund. What next? 16 Jul 2021 (Ask HJ)
  I bought a 2006 BMW E46 2.0-litre diesel convertible on 13 May for £2700. It'd done 105,000 miles. I bought it in Birmingham, I live in Shropshire. On...
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  Can I ask for a refund on my camper van I've just bought? 29 Oct 2021 (Ask HJ)
  I purchased a 1985 camper van eight days ago. The seller was eager to deliver the motor to me, which they did. Only two miles into my first journey the...
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  I bought a classic car privately but after just 125 miles it suffered catastrophic engine failure - what are my rights? 27 Nov 2018 (Ask HJ)
  I bought a 1976 Triumph Stag with a Rover V8 from a private seller in October. Just 125 miles and 72 hours after leaving the seller, it suffered catastrophic...
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  Engine management problem with Golf at 36,000 miles 24 Aug 2013 (Ask HJ)
  I purchased a 2009 Volkswagen Golf 1.4 TSi from an authorised dealership in 2012. The car had just 19,000 miles on the clock and was serviced regularly...
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  Micra suffering repeated ABS problem - am I being ripped off? 8 May 2013 (Ask HJ)
  Last year my Nissan Micra had a problem with ABS and corroded wiring. Estimate £2000. After much to-ing and fro-ing Nissan agreed to authorise a fix on...
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  Can I get a refund on a used car bought from a private seller? 29 Aug 2024 (Ask HJ)
  I bought a Land Rover Defender 90 advertised as really clean inside and out with everything working has it should, with an MoT and no advisories. The car...
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  Car I bought should be registered a total loss. Am I owed a refund because I didn't know? 26 Jun 2020 (Ask HJ)
  My son recently bought a 2012 Audi A3 from a dealer. He paid £7000 for it. When we got it home, we noticed the camber was way out on the front wheels,...
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  Can I reject my new car because the touchscreen system keeps crashing? 23 Jan 2019 (Ask HJ)
  I bought a new New Ford Focus last September and almost immediately there were problems with the touchscreen and reversing camera. It displays warnings...
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  What is your advice for a timing chain that broke just after warranty ran out? 8 Jan 2017 (Ask HJ)
  I've had my Skoda Fabia for 3 years. The warranty ran out 10 days ago and the timing chain broke after only doing 38,000 miles. The dealer and Skoda U.K....
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  If rainwater leaked into my new Ford Kuga can I return it as not fit for purpose? 26 Sep 2016 (Ask HJ)
  I have a fault with my 6 month old Ford Kuga. The windows chose to open themselves on a very stormy rainy night and now I am driving a pond. I don't expect...
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  Paintwork damage - what are my rights? 26 Jul 2016 (Ask HJ)
  I bought my car new from a dealer four years ago. However, a year ago, the paintwork started bubbling on one of the doors. The dealership looked at the...
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  Rejecting a faulty from new Mercedes-Benz M Class 31 Jul 2012 (Ask HJ)
  From new, my now 18 months old has a gearbox fault , my Mercedes dealer has had the car several times, the last was for 4 weeks. They have admitted that...
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  Faults found in second hand vehicle bought less than 48 hours ago 18 Jun 2012 (Ask HJ)
  I bought a second hand minibus less than 48 hours ago. Queried sluggishness and black smoke coming from the exhaust with the buyer on the drive home (over...
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  Cut and shut, what are my rights? 27 Jul 2011 (Ask HJ)
  I previously contacted you as I thought I may have a Cat D cut and shut vehicle. I have now confirmed that the car is cut and shut and was hoping for...
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  Dealer dispute 8 Mar 2011 (Ask HJ)
  I am in dispute with a dealer. I returned a used Mazda to them on the grounds that on three occasions the engine management light came on, the car lost...
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  Our Mitsubishi Grandis is suffering a recurring wiring fault - should Mitsubishi replace the car under warranty? 1 Jun 2010 (Ask HJ)
  I have a 2007 Mitsubishi Grandis still under warranty. The car developed a wiring loom fault and, after several abortive attempts to replace it (wrong...
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  I sold a car recently, but the buyer now says the clutch has gone. Who has to pay the repair bill? 9 Dec 2020 (Ask HJ)
  I privately sold a car 3-4 weeks ago. Now they've come back with a huge bill saying the clutch has gone even though it was serviced three weeks before....
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  Faulty van - am I entitled to a refund? 20 Apr 2015 (Ask HJ)
  I bought a new Citroen Berlingo in 2012 and within months of ownership it developed oil leaks. It has been reparied on three occasions, but the problem...