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  Is it illegal for a dealer to pretend to be a private seller? 15 Dec 2014 (Ask HJ)
  I bought a car from what I thought was a private seller, but have since found out the seller is a dealer. To make matters worse, the car is not fit for...
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  Faulty Nissan Qashqai 3 Oct 2014 (Ask HJ)
  A friend of mine has just bought a secondhand Nissan Qashqai from a small dealer 100 miles or so away from where she lives. She took it to her local Nissan...
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  Faulty used car - should we expect the dealer to fix it? 23 Jul 2014 (Ask HJ)
  My company has purchased a one owner, low mileage secondhand 2009 Vauxhall Zafira with a warranty (purchase price £6999.00). The vehicle was delivered...
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  Steering pipe failure on recently bought car - can we claim against the dealer? 1 May 2014 (Ask HJ)
  My mother recently purchased a 2002 Toyota Corola Verso for £2490 due to it only having done 47,000 miles. The car is spotless and drives beautifully but...
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  Faulty used car - can we reject it? 9 Jan 2014 (Ask HJ)
  We bought a used Citroen C8 two weeks ago on the understanding that the cambelt had been changed and that proof of this would be forthcoming. However,...
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  Why are there paint marks around the trim of my new Ford Kuga? 28 Dec 2013 (Ask HJ)
  I bought a new Ford Kuga Titanium X in June this year, and have recently noticed that the rubber trim round the windows and some of the plastic trim on...
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  Does the warranty cover a failed battery in my Toyota Prius? 6 Jul 2013 (Ask HJ)
  In March this year I bought a 2008 Toyota Prius from a main dealer who gave a 12-month warranty. In April and subsequently in May, the small 12 volt battery...
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  Should my BMW dealer pay for my wrecked Mini One engine? 19 Jun 2013 (Ask HJ)
  My daughter has owned a 2007 Mini One 1400cc for the past four years. The car was regularly serviced at our local BMW dealership. Last week the car stopped...
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  Who is liable to repair these faults? 12 Jun 2013 (Ask HJ)
  I recently bought a second car and on my receipt it states three months warranty. On contacting the dealer he now says it is on major components only,...
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  Juddering clutch on 57-plate Astra 6 Dec 2012 (Ask HJ)
  I am experiencing clutch judder in my 1.6 petrol Astra in 1st, 2nd and reverse gear. The car has done 41K miles and is a '57 plate. I bought it last Friday...
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  Buying a Mitsubishi Shogun - Is this reasonable? 15 Oct 2012 (Ask HJ)
  Is £16K reasonable for a 51K mile, May 2009 Shogun Elegance (with sat nav and reversing camera)? Car was last serviced at 42K miles in March 2012 -...
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  Extended warranty claim refused as "it's not mechanical" 31 May 2012 (Ask HJ)
  I have an extended warranty on my 2007 Seat Altea. It states that it covers "all mechanical and electrical components" except those listed in exclusions....
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  Uncertain used car history 15 Nov 2011 (Ask HJ)
  In August I bought a used 2008 Mazda from a trader & with exception of replacement door locks was assured there had been no accident damage or repairs. Couple...
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  Clutch replacement - six months after purchase 11 Jan 2011 (Ask HJ)
  We bought a '55' plate C3 diesel on 11 May 2010. The clutch failed at Christmas at a cost of some £600 inc VAT. The dealer who supplied the car also carried...
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  Cheap trick 14 Aug 2010 (Ask HJ)
  An elderly friend bought within the last few months from a recognised retailer a Vauxhall Vectra for £1,400. The car has now had to be taken to the workshops...
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  Warrant piece 12 Jun 2010 (Ask HJ)
  I exchanged my Mercedes A-Class for a Subaru Forester, and was given a basic 3-month warranty with it. I also took out extra warranty with Warranty Direct....
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  I think I've bought a 'clocked' car - what should I do? 25 May 2010 (Ask HJ)
  I purchased car on 28/10/09 for £6999 from a trader. Since then I have found out that the car has done 117,000 miles, dated 24/6/09. When I got it, it...
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  I've bought a Vauxhall Corsa which I've found to have been repaired and resprayed. What can I do? 15 Sep 2010 (Ask HJ)
  I'm an idiot. I bought a Vauxhall Corsa 1.2 SXI from a dealer on a personal loan. I've overpaid for it, handed my part-ex in and ended up with a car which...
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  My car keeps going back to the dealer under warranty for a water leak. What rights do I have? 3 Feb 2021 (Ask HJ)
  I purchased a 2018 BMW convertible from a BMW dealership with 4000 miles on the clock. The car has been back to the dealership on five occasions for a...
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  Is the dealer responsible for selling me a Mercedes-Benz B-Class with a rust problem? 18 Feb 2012 (Ask HJ)
  I would be grateful if you could provide advice on the following issue I am having with Mercedes-Benz. I purchased a B-Class from the used approved scheme...