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The cam belt failed on our car. Where do we legally stand with this issue? 3 Nov 2020 (Ask HJ)
I bought a 2016 DS3 on 3 July from a non-main dealer garage. Two and a half weeks ago (3 months and 2 weeks after buying), I was driving on a dual carriageway,... -
Lots of problems/faults with a new Toyota Yaris, dealership unhelpful, unbiased advice needed please 8 Oct 2016 (Ask HJ)
Hello Honest John, we bought a new (16) Toyota Yaris Design, to replace a 13yr old (03) Yaris T Spirit, through Drive the Deal, the process went perfectly,... -
Why are modern cars issued with different wheel size options? 16 Feb 2013 (Ask HJ)
Although I have given up driving, as I approach my 89th birthday I still have a valid clean licence, having driven and owned a variety of vehicles in a... -
Problem with roof mechanism 6 Oct 2012 (Ask HJ)
On a Friday in April whilst putting down the roof of our 13 year old Mercedes 230SLK, it failed with the boot section up and the quarter lights down. ... -
Extra 'recommendations' during car service — are they really necessary? 19 Jun 2012 (Ask HJ)
Yesterday I had my Hyundai's 3rd year service and 1st MOT carried out at Halfords. They came back to me with 'recommendations' including: 1. An engine... -
Our Motability conversion was ordered in the wrong model - how do we get our car delivered to the correct specification? 26 Jun 2010 (Ask HJ)
My mum ordered a car on the Motability scheme. Having waited four months to receive the car, we went to the dealer to pick up the new car which had been... -
Can you recommend a small, comfortable car? 27 Jan 2022 (Ask HJ)
I currently have a Mercedes-Benz C180 coupe. It is a very pleasant car to drive - albeit expensive if it has a fault. I am expecting to move near to family... -
What has caused a major engine failure in my Fiat 500 Multijet diesel? 30 Nov 2013 (Ask HJ)
In 2008 I went to a Fiat dealership and, with the help of the car salesman, configured a 500 Multijet diesel to my 'needs' and to a very high spec. Having... -
Has there been any reports of 'unintended acceleration' in new BMW? 10 Feb 2017 (Ask HJ)
I have recently purchased a new BMW 3 Series Touring. I have 55 years accident free driving experience, always with manual transmission, and the new car... -
My Ford C-Max's engine was destroyed during a service - should I accept a reconditioned replacement engine? 7 Sep 2010 (Ask HJ)
After my Ford Focus C-Max was returned from its annual service at my local branch of a major service centre, I noticed a slight intermittent rattling from... -
What's the best medium-sized automatic car? 14 Mar 2024 (Ask HJ)
I am looking to buy a medium sized automatic 2015-2017 for under £10,000. I want low mileage and five doors. I currently have a 2013 Peugeot 207SW diesel... -
My EV gives an indicated range that is less than the claimed maximum, should I be concerned? 6 Nov 2023 (Ask HJ)
I have just bought a Kia Soul EV 2021 with a stated max range of 280 miles. I have done several long journeys and charged to 100% (normally charge to 80%... -
I'm near retirement and am looking to buy a new car. Should I buy outright or go for something on a PCP? 21 Mar 2023 (Ask HJ)
I'm a year off retirement and am lucky to have a decent pension and lump sum. I want to get a new car this year, so should I buy cash now or still do a... -
What are the VED rules for camper vans? 11 Nov 2021 (Ask HJ)
I purchased a Mercedes-Benz Marco Polo in December 2017. My V5 document has it in taxation class as diesel car but it is in fact a camper van with fitted... -
Why is there a smell of rotten eggs from our car? 3 Jun 2019 (Ask HJ)
We have a petrol Jaguar F-Pace and on occasions, we notice the smell of rotten eggs. Do you have any ideas what this may be and how best to get it resolved?... -
Diesel bug in BMW 7 Series - any advice? 10 Dec 2015 (Ask HJ)
I have been told by my BMW dealer after spending £1000 that the reason my car stops running is that I have a diesel bug that has damaged the high pressure... -
qashqai plus 2 replacement 16 Apr 2014 (Ask HJ)
We are considering whether to replace a 5 year old 2 litre petrol qashqai which has covered 34000 miles mainly on sub 4 mile trips around town. It is... -
Recommendation for Aviva who helped me with an insurance fraud problem. 12 Jan 2013 (Ask HJ)
I was driving my wife's Mercedes when I was accused of damaging another car (an old BMW parked next to ours) in the car park. I denied causing the damage... -
Is this deal on a Focus good? 26 Aug 2012 (Ask HJ)
7,995 for a Ford Focus 1.6 Zetec(climate) 59 reg with 31,000 on clock - grey(local Ford dealership) The deal is: -1,750 for my Polo 1.4 sport 02 reg... -
Mazda 3 Transmission fault after 25,000 miles 10 Jul 2012 (Ask HJ)
I bought a new Mazda 3 in 2009. The vehicle has always been serviced on time and by the main dealer. At the third anniversary service the dealerships advised...
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