id3 Family

Great car, r****** software.

This is a very good car, suited all my needs but severely let down by VW.
I bought the car with a promise of Over The Air (OTA) software updates.
This never happened.
First OTA to 2.4 version was abandoned by VW due to failures in updating and cars having to be transported to service centres. Booked my car in, had a three month wait and then had car in centre for two days - supposed to be 1 hour update.
September 2022 VW announced OTA update to version 3.2 according to VIN number.
Announcement in March 2023 that OTA updates abandoned due to update failures and cars having to be transported to garages to cure problems.
Advised to book car into local service centre for update. Did so and got a date for July 2023.
Two days before booking received a call from Service Centre stating "Due to many failures in 3.2 update, we have been advised to cancel all update bookings and refer you to the nearest VW High Voltage centre."
Contacted HV centre and got booking for April 2024 note this was 18 months after 3.2 offered on line. Booked car in and it took four days to update car.
Sorry for the rant but what is essentially a very good car is flawed by the inability of VW to honour OTA updates.

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