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Car Protect Scam - fredthefifth

My daughter received a call from this lot saying that her warranty had recently expired which we know to be false - the car has been in the family with various owners for years. Turns out this is a regular tactic. She would like to report them but who to?

Any suggestions please.

Car Protect Scam - daveyjp
Plenty about them on the net. Cold calling to sell something isn't a scam.
Car Protect Scam - Roly93
Plenty about them on the net. Cold calling to sell something isn't a scam.

That may be true, but I object to the era of sleazy Del-boy like way people think they can make easy money these days. In years gone by (before my time) such people would have been called spivs, basicly we dont need them ! Just because they have a companies house registration num and a VAT reg num doesn't make them acceptable.

Edited by Roly93 on 07/01/2012 at 11:57

Car Protect Scam - bonzo dog

Hi Roly, You've been a bit unclear as to what you object to; is it:

  1. telephone sales calls?
  2. the fact that they said the car's warranty had JUST expired when in fact any warranty had expired some time ago?
  3. People thinking they "can make easy money" (do you ever play the Lottery?)
  4. Or ?????
Car Protect Scam - Roly93

Hi Roly, You've been a bit unclear as to what you object to; is it:

  1. telephone sales calls?
  2. the fact that they said the car's warranty had JUST expired when in fact any warranty had expired some time ago?
  3. People thinking they "can make easy money" (do you ever play the Lottery?)
  4. Or ?????

Basically the full set. I do not want telephone sales calls so I registered to no have them but still do. The fact that they come out with an initial false statement to get a sales 'hook', for example "our records show that you had an accident in the last 3 years" or in this case "we show your warranty as expired".

Gambling and hard-selling are two different subjects I think, but I object to people who think and do make easy money by pester selling or hard selling.

We are surrounded by advertsing on the TV Radio and internet, if I want to buy something I research it and then make a purchase, I will not be sold to by people who call me in an unsolicited way.

Back in December we were getting 10-12 cold calls some days trying to sell us PPI claimback services or just trying to run fake market research. That is why I am prickly on this subject !!

Car Protect Scam - martint123

From their web site (if it is indeed them) it says

Car Protect Limited (registered in England & Wales No. 3424538) is a member of the Motorway Direct Plc group of companies. Car Protect Limited
is an appointed representative of Motorway Direct Plc, which is authorised and regulated by the Financial Services Authority (FSA), authorisation number 311741

Much info can be gleaned from www.levelbusiness.com/doc/company/uk/03424538 (requires registration, but is free).

Car Protect Scam - RT

Sign up for the Telephone Preference System (TPS) - the responsible sales organisations respect that and won't call - you'll still get call from irresponsible sales organisations, pseudo survey companies and foreign companies but you have everyone's approval to be as rude as you like to them!

Car Protect Scam - madf

Sign up for the Telephone Preference System (TPS) - the responsible sales organisations respect that and won't call - you'll still get call from irresponsible sales organisations, pseudo survey companies and foreign companies but you have everyone's approval to be as rude as you like to them!

+1

I have signed up.. And have a well rehea***d reply to cold callers...which includes the points above plus a non profane terse rude reply.

Car Protect Scam - fredthefifth

Hi All, agree with much of the discussion. I can live with the cold call if it turns out that my daughter missed a check box somewhere (she had recently insured the car for the first time). What I object to and called a scam (though I accept that might be stretching it a tad) was the fact that Car Protect tried to create the sale on the basis that a recent warranty on the car had just expired. Which is untrue, the car had never had third party warranty ever ever ever, we know because it has been within the family from new.

Car Protect Scam - daveyjp
Every day thousands of Sky customers get similar calls about the warranty on their Sky box.

Car Protect Scam - bathtub tom

Not just Sky customers. I love to see how long I can drag the call out.

Car Protect Scam - cipher91

Hi, I worked for this company for a few months and resigned as I couldn't stand it!

Basically the closest thing to a sweatshop in the UK haha.
After 2 weeks of pretty thorough and intensive legal finance and sales training, and passing some multi-choice tests to comply with FCA regs you're put on the phones. And then told by the supervisors not to worry about the training as it's "not the best way to get sales". Given a new script which tiptoes along the regulations, is very presumptive and leads your client along the path to a sale (if you don't say "no" then that must be a yes).

Staff are targetted to 3 sales a day, working from 11am - 8pm, and if this isn't regularly met then you're for the chop. I guess this is fairly common across cold calling centres, hence the desperation and pressure from the seller when they think they've got a bite. Also taught "objection handling" - That's answers prepared if you try and say no for many common reasons (can't find my card, don't give out bank details on the phone, don't want a warranty on my car etc).

The data comes from online forms, car insurance quotes or garages. And the info they would have on any individual would be name, address, phone number and make of car. So if you prospectively have a look at an insurance quote for a car you may buy, and forget to tick the "don't share my data" box, expect to get a call from these guys presuming you own it, the warranty has expired, and that you NEED a new warranty on it.

Beyond the call I am not so sure what happens, although I understand they have a team of people whose job it is to try and reject warranty claims for whatever reason, usually saying any claim is wear and tear. If by some miracle your claim is accepted then this is a real company and they do actually pay out. But end of the day, if you want a warranty get it through your manufacturer.

Car Protect Scam - RickyBoy

...sounds a most unpleasant way of making a living cipher91!

Cheers for 'lifting the lid' on such operations although I'm certain most of us already had a good idea of the ethics existing in these professions.

I'm afraid I treat all calls of this type with utter disdain and generally sign-off in seconds after uttering two little words..

Best,
RB