Hi, I worked for this company for a few months and resigned as I couldn't stand it! Basically the closest thing to a sweatshop in the UK haha. After 2 weeks of pretty thorough and intensive legal finance and sales training, and passing some multi-choice tests to comply with FCA regs you're put on the phones. And then told by the supervisors not to worry about the training as it's "not the best way to get sales". Given a new script which tiptoes along the regulations, is very presumptive and leads your client along the path to a sale (if you don't say "no" then that must be a yes).
Staff are targetted to 3 sales a day, working from 11am - 8pm, and if this isn't regularly met then you're for the chop. I guess this is fairly common across cold calling centres, hence the desperation and pressure from the seller when they think they've got a bite. Also taught "objection handling" - That's answers prepared if you try and say no for many common reasons (can't find my card, don't give out bank details on the phone, don't want a warranty on my car etc).
The data comes from online forms, car insurance quotes or garages. And the info they would have on any individual would be name, address, phone number and make of car. So if you prospectively have a look at an insurance quote for a car you may buy, and forget to tick the "don't share my data" box, expect to get a call from these guys presuming you own it, the warranty has expired, and that you NEED a new warranty on it.
Beyond the call I am not so sure what happens, although I understand they have a team of people whose job it is to try and reject warranty claims for whatever reason, usually saying any claim is wear and tear. If by some miracle your claim is accepted then this is a real company and they do actually pay out. But end of the day, if you want a warranty get it through your manufacturer.
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