I parked in a disabled space and forgot to display my badge (I had my mum with me who has cancer and wasn’t well) I received a fine a week later and immediately appealed. The fine should have been on hold until the outcome and then said I could still pay the £60 reduced fee if unsuccessful. I’m still in their time frame for a response.

However I received a debt collector letter demanding £170. No matter how many times I’ve told them I’m in appeal and sent evidence, they keep saying I was out of time to appeal (I wasn’t). This has stressed me so much I have paid the initial £60 but I'm worried the debt company will still not accept this. I’ve written to them and the parking company and Tesco where I parked, is there anything else I can do as they have not followed their own terms?