Estate - Wrong tints - where do we stand?

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Sat 12 Feb 2011 11:06
Estate - Wrong tints - where do we stand? - Collins63
Hi. We recently asked a franchised dealer to apply 'manufacturer OEM tints' to the rear side and rear window of our car - to keep the sun off our baby and provide some degree of privacy. I wrote to the dealer asking what colour choices there were, but was told 'none - they come in a standard black'.

I proceeded on the understanding that these were manufacturer OEM parts - and the tint applied to the manufacturer's other cars was the right colour.

On collecting the car, I found that it had been taken to a third party tinting company, who had done an ok job, but have applied virtual black-out film - not what we had wanted and much darker than the OEM tints.

On querying this, it transpires that the 3rd party company do offer a range of darknesses. We'd obviously like to get the tints redone at a lighter tone at the dealer's expense.

We paid by credit card - where do we stand and what ways forward would you suggest?

Thanks in advance.
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Sat 12 Feb 2011 15:33
Estate - Wrong tints - where do we stand? - bathtub tom

What evidence do you have, either as recorded audio or in writing?

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Sat 12 Feb 2011 17:45
Estate - Wrong tints - where do we stand? - Dutchie

The dealer should have told you that there are different tints avalable.Then you could have chosen the colour tint you wanted.

Wrong information in my opinion have a word with the dealer.

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Sun 13 Feb 2011 07:49
Estate - Wrong tints - where do we stand? - Collins63

hi. the exchange outlined above was all by email

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Sun 13 Feb 2011 10:48
Estate - Wrong tints - where do we stand? - LucyBC
If you ordered manufacturer's tints and they supplied something else then you have a potential case for the correct tints to be supplied. If you don't like the tints which were supplied and want them to supply a lighter non-manufacturer version then that would be a matter for negotiation as to what you can achieve.
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Sun 13 Feb 2011 11:14
Estate - Wrong tints - where do we stand? - LucyBC

If you specified manufacturer approved tints and they supplied aftermarket then you have a potential case for them to fit the manuacturer approved set.

If you didn't specify but now would like a different colour which you have now discovered available then they probably can charge you for both sets - but you might negotiate a discount.

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