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Car hire abroad - LY

Having read several of your readers reports about being caught by 'damages' to a
hire car after they have returned it, I was also billed for damages after I had
handed back the keys. This summer I am hiring in Spain, and I know I will need
to drop they keys - presumably in a box - as I will need to take the car back
before the office will be open. Assuming I haven't damaged the car, how can I
best protect myself from being billed anything, as I know there won't be anyone
to receive the car? Out of interest, even if the office was manned, how can I
insist that they check the car in my presence? I travel as a single mother with
children and can sometimes feel quite intimidated by the office staff. Many
thanks

Car hire abroad - ohsoslow

Firstly, check the car thoroughly when you pick it up, photograph any damage you find not detailed on the hire form and report it to the desk before you drive off making sure it is noted on the form. Not so easy sometimes though, as for instance at Malaga airport, the cars are in a very dark underground car park.

I always take out the full insurance and normally only get a brief glance around the car when returning, the main interest is to note the mileage. I always get a note and signature on my hire agreement too. How you can get around this after the return office has closed I don't know. If it means you getting to the office an hour or two earlier when the office is open to get the staff to check the car with you it may be worth it for your peace of mind.

Have a great holiday.

Edited by ohsoslow on 09/06/2010 at 09:51

Car hire abroad - monian
I gather that these retrospective charges are made because the hire company has your credit card details.

Is is possible to hire a car (here or abroad) without providing card details ? Is it a case of no credit card no hire ?

I really don't know

Ian
Car hire abroad - bathtub tom

Because I've been ripped off at airports before, I no longer collect hire cars from them. Wherever possible I arrange hire when I've reached the holiday resort.

The last was a few weeks ago in Gran Canaria. I got an old Pug 107 with air-con. The hirer had no problems with me marking up the many dents on the hire document because they didn't bother to check it when I returned it. I paid cash!

Car hire abroad - lincdoc

I frequently hire a car at Faro airport, usually using the same company. On the last trip I noticed when I picked the car up that it had a large dent in the passenger door. I went back to the desk to report it but the desk staff told me that they do not do routine checks as there is an insurance element in their hire fee which covers all damage except tyres and windows (I have a separate annual policy for these). As always it is worth checking exactly what your hire agreement covers.

Car hire abroad - Bilboman

Hope it's OK to pass on a tip originally from HJ: get additional cover from a company like "www.insurance4carhire.co.uk ". This is a way to insure your insurance - so that if the worst comes to the worst, your "voluntary excess" will be paid. Even with the usual Collision Damage Waiver and all the boxes ticked there's invariably an excess, so that you "volunteer" to pay up to the first five hundred or even a thousand pounds of any damage, no matter what.

With this additional policy that will never happen. For around 50 quid for a year's cover, it makes for fantastic peace of mind. I'll be using it for my holiday car hire this year.