What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
Which? Reliability survey - Vol 1. - No Do$h
Well I thought JaB would be here with this first.

Anyone care to comment on today\'s report in which Alfa has moved up the reliability scale whilst VAG, BMW and Merc have hit the bottom?
Which Report into Reliablity... - just a bloke
I know some of you put a lot of store by these consumer reports.

So Altho\' I don\'t pay any attention to these things, I thought some of you may be interested in the current Which report.

Altho\' as expected the Japanese occupy all the top categories.

Nissan have dropped one category from Excellent to Good
Audi, BMW, SAAB,Chrysler, Daewoo Have all dropped one category from Average to Poor

Volvo, MG and Alfa Romeo have all risen one category from Poor to Average

Interesting reading don\'t you think?

Cheers

JaB


Beat ya! ;o) ND
Which? Reliability survey - PR {P}
I would, Im not surprised! ;-)
It will make a nice change for Audi/VW/BMW owners to rubbish the results of these surveys!
Which? Reliability survey - No Do$h
I'm waiting for a few humbled remarks from those that have slated Alfa whilst I've been commenting on their marked improvements, but I guess I'll be helping satan with his ice skates before that happens.
Which? Reliability survey - Stuartli
You'll now know to just what I was referring in the MG-Rover thread when I stated a few days ago that there was some good news for MG in the offing that would be made known today...:-))
Which? Reliability survey - daveyjp
Not seen the details - but VAG are still blaming the ignition coil problem (which is still plaguing cars - ask my colleague with a Passat!).

One figure I read was 16% of E classes have broken down which doesn't sound very good, but look at the details and they only surveyed 44 E classes - so that's just 6 vehicle breakdowns.

Does anyone know if the survey was weighted on the number of each particular vehicle sold? In the above case the E-class represents 0.001% of the survey, do E classes make up 0.001% of the new vehicles sold in this country?

Also, what do they class as a breakdown?
Which? Reliability survey - just a bloke
As far as I know each vehicle is expressed as a percentage of the sample for the vehicle.

I could post the full report but I imagine I would be breaking some kind of copyright law.

JaB
Which? Reliability survey - NowWheels
from Ireland on-line at 212.2.162.45/news/story.asp?j=113109672&p=yy3yyx37...2

"Among the most reliable cars was Hyundai’s Getz. None of the 30 in the survey had broken down in the past year.
The same was true for MG’s ZT and ZT-T, Mazda’s 323 and Toyota’s Corolla and Corolla Verso models.
Close behind, with 99% reliability, were the Honda Civic, CR-V and Jazz, plus the Mazda 6, and Peugeot 406 and 406 Coupe."

So the best European model is French, bit I doubt that'll deter all the French-car-bashing in the backroom!
Which? Reliability survey - Gorby
from Ireland on-line at 212.2.162.45/news/story.asp?j=113109672&p=yy3yyx37...2
"Among the most reliable cars was Hyundais Getz. None of the 30 in the survey had broken down in the past year.
The same was true for MGs ZT and ZT-T, Mazdas 323and Toyotas Corolla and Corolla Verso models.
Close behind, with 99% reliability, were the Honda Civic, CR-V and Jazz, plus the Mazda 6, and Peugeot 406 and 406 Coupe."
So the best European model is French, bit I doubt that'll
deter all the French-car-bashing in the backroom!

Nope - the best European model is British. Please re-read and note that the MG ZT and ZT-T suffered no breakdowns - and therefore have a 100% record, AHEAD of Peugeots 99%.

Nice work MG.
Which? Reliability survey - carl_a
So the Rover 75 which is the same car isn't as reliable then ?
Which? Reliability survey - Wombat Rick
I wonder if that's why Audi A4 drivers are so hung up about their dashboard quality? Gives them something tactile to bang their heads on while they are sat on the hard shoulder?

;)

I shouldn't laugh, but Oh deary me.
What a shame.

ROFLMAO
Which? Reliability survey - just a bloke
What's this?

Is that a tumbleweed?

Strange how the german car drivers are so very quiet when a survey shows a different view...


Oh well.

JaB
Which? Reliability survey - patently
Strange how the german car drivers are so very quiet when
a survey shows a different view...


I was going to point out that a survey is only as good as the sample size. And that my experience largely contradicts the results. But I realised that you Alfa drivers have been saying both for donkey's.

Then I realised that I don't think I've been an Alfa basher, so I mihght as well say them.

So there!
Which? Reliability survey - Stuartli
My three VWs over the past 12 years - two Jettas and a Bora - have been the model of reliability over many, many thousands of miles.

By my reckoning that's a 100 per cent record unless anyone knows something I don't.
Which? Reliability survey - Mapmaker
Which reports. That well known bastion of the sensible & the sane.

So that a C&A white shirt wins its survey, whereas a Jermyn street shirt comes bottom. Catch me wearing a C&A polyester shirt? No way!

So that Romanian vinegar beats a delicious 1982 claret. Ha Ha Ha!

So that Kwik Save own label gin at 5.99 (30% abv) beats Tanqueray.

Of course German cars come bottom of a Which survey - they're not the cheapest.
Which? Reliability survey - just a bloke
Of course German cars come bottom of a Which survey -
they're not the cheapest.


If you take the time to read the report you'll see that price has nothing to do with it.


@stuartli

I'm very pleased your cars have been reliable for you but I'm afarid that as an owner of said cars your opinion is entirely worthless because you couldn't be expected to say anything else.

Sorry.

;-)
Which? Reliability survey - daveyjp
We have owned four Fords (which country these are categorised at I don't know!) and three German cars. All the Fords broke down at least once, the German ones have never broken down.
Which? Reliability survey - just a bloke
We have owned four Fords (which country these are categorised at
I don't know!) and three German cars. All the Fords
broke down at least once, the German ones have never broken
down.


Well the report paints a different picture I'm afraid, sorry.

Of course it could be that the peolle that respond to the Which survey have an axe to grind or that VAG cars really are rubbish.

Who knows?



@mapmaker
Here's another thought for you to mull over while chewing your sour grapes.

All the reports of this type ( ie about cars reliablity or otherwise) generally agree that the japanese make the most reliable cars. Presumably they appear at the top of the Which report because they too are cheaper than BMW's ?

;)

JaB
Which? Reliability survey - Civic8
the German ones have never broken down.I would say the same for Rover.Never had one break down.
--
Was mech1
Which? Reliability survey - Roger Jones
[This response was prompted by daveyjp's post, under which I hope it will appear.]

35 years of driving, many company cars and latterly fewer private cars (see my profile) -- cannot recall anything ever breaking down. Flat batteries, yes; punctures, yes; a predictable noisy wheel bearing on the Audi; door-mirror heating element on the Golf. I must have been extremely lucky, although I would like to think that being sensitive to warning signs, sensible treatment and regular servicing have had something to do with it. My 1984 Cologne-built Capri 2.8i has yet to let me down, although it might have done had I not heeded the noise coming from the LSD (a generic problem of the model).
Which? Reliability survey - Stuartli
That remark is uncalled for, tasteless and unwarranted; you demean yourself by actually putting it into print.

You should be utterly ashamed of yourself although, as you are prepared to go that far, it would be most unlikely.

As someone who has driven virtually every make of car (and most of the variants) on the planet and who has a pretty good idea of what is good and what is bad, I took the decision when buying my last three cars, from 1992, to buy a VW.

That theory over that time has never let me down.

If it was any other case I would not hesitate to say so.

I'm certainly not saying every VW product is reliable - merely that my own experience has been a happy one.

That's a far more realistic attitude than your snide aside.
Which? Reliability survey - Stuartli
This is, of course, in reply to Just a Bloke.
Which? Reliability survey - volvoman
Stuartli - Didn't the ;) at the end of JaB's post indicate he wasn't being entirely serious in his 'condemnation'?
Which? Reliability survey - Stuartli
>>Didn't the ;) at the end of JaB's post indicate he wasn't being entirely serious in his 'condemnation'?>>

Not as far as I am concerned nor, I would think, to those who merely read the cryptic remark.

If you want to use :-) and variants it's very much wiser to do so at the end of the sentence.
Which? Reliability survey - just a bloke
That remark is uncalled for, tasteless and unwarranted; you demean yourself
by actually putting it into print.


You should be utterly ashamed of yourself although, as you are
prepared to go that far, it would be most unlikely.
I'm certainly not saying every VW product is reliable - merely
that my own experience has been a happy one.




Oh dear....

nothing like a little over-reaction to set lunch off to a good start.


That kind of remark is repeated to just about every Alfa owner each and every time we try to say well our cars are reliable.

While my reply was entirely TIC, when I am on the receiving end of such a remark it often isn't.

Sorry to have offended you but maybe us Alfa drivers are made of sterner stuff.

;-)

JaB
Which? Reliability survey - Stuartli
Some of my most enjoyable driving experiences have been behind the wheel of an Alfa, especially when accompanied by the wonderful howl of the V6.

Going back to reliability and, in this case obviously Fiat Group products, I had a Miafiori 1.4 that was such a good car over its three years with me that I followed it up with a Regata 1.6S.

The only criticism of the Regata - and it was common to the model - was that the brakes were either fully on or fully off, nothing in between. Bit like the older Polo and often a harrowing experience.....:-)

By the way the Miafiori was the replacement for a Fiat based model, the Polonez...:-))

Drank petrol like water but you may be surprised to learn that I never had any doubts about going all over the country in it.

A mate at the time - now sadly deceased - went to all points of the UK in his Lada Riva and constantly lavished praise on it.

It takes all types you see.
Which? Reliability survey - volvoman
C&A!!!!!!!

When was the last time you bought a shirt Mapmaker? :)
Which? Reliability survey - Mapmaker
>>V-man: C&A


Well, that was the point I was making...

Which reports certainly tell you something. Whether they answer the question that you would have asked is quite another matter. Read them. Then take a pinch of salt. That's all I was suggesting. What do we know about their sampling techniques? Let alone Teabelly's normalisations etc. etc. etc.

I didn't realise that I was putting a flock of cats amongst a herd of pigeons!

I've got absolutely no axe to drive. I drive a German car that is in its second decade, and dates from a period when they were probably the best. If I were buying new now, I'd be going for a Jap.
Which? Reliability survey - Mapmaker
And the VW man's point about two virtually identical cars coming at opposite ends of the spectrum '?The sample size for the survey is very small,? he said. "It is also very curious to us that the VW Bora is classed near the top for reliability and the Golf, which is technically almost identical, is low down.?' says it all about Which? reports.
Which? Reliability survey - BazzaBear {P}
And the VW man's point about two virtually identical cars coming
at opposite ends of the spectrum '?The sample size for the
survey is very small,? he said. "It is also very curious
to us that the VW Bora is classed near the top
for reliability and the Golf, which is technically almost identical, is
low down.?' says it all about Which? reports.

Personally I think it says it all about EVERY REPORT OF THIS TYPE PRODUCED.
They all suffer from exactly the same problem: Too many variables being present to allow for a fair objective trial, combined with the fact that, like it or not, every single reply to one of these surveys is, to some extent, subjective and biased.

Stuartli: Calm down, all JaB said to you was exactly what Alfa owners have to put up with every time a reliability survey is trotted out for our perusal. The difference is that it is said to us in all seriousness, while JaB clearly said it to you jokingly, therefore I would say you should take less offence, rather than more.
In fact, I bet if you put 'your opinion in invalid, as an owner you are biased' into the search engine on here, you'd get hundreds of Alfa-based hits :D

Mind you, as an ex-journo, I can imagine that suggestions of bias on your part would be quite serious from your pov, be sure that JaB meant no offence though.
Which? Reliability survey - Stuartli
Your last paragraph says it all...:-)
Which? Reliability survey - teabelly
Have they normalised the results for mileage? If the Japanese car drivers are only doing a few thousand miles a year and the German car drivers are all doing 20k then it is going to make a big difference to the results. Producing a figure for breakdowns per vehicle per 1000 miles or whatever would be reasonably accurate.


teabelly
Which? Reliability survey - patently
A good point, teabelly.

What concerns me is that whenever I read a Which report on something where I have direct professional knowledge or a strong personal interest and knowledge, I myself criticising a number of aspects of the methodology or the interpretation. Thus, when (as here) I read a report on a subject where my personal knowledge is more limited, I am circumspect.

One concern that I have is that Which purport to cover ALL consumer products. They cannot therefore be expert in everything they do. This means that they cannot be expected to construct their surveys such that a meaningful and reliable answer is obtained.

I would thus be more inclined to give credence to reports from specialist bodies, such as the JD Power survey.
Which? Reliability survey - patently
Mapmaker - spot on. A non-specialist organisation could easily be expected to separate the results of substantially identical cars and post significantly different results for them.

Which? Reliability survey - BazzaBear {P}
One concern that I have is that Which purport to cover
ALL consumer products. They cannot therefore be expert in everything
they do. This means that they cannot be expected to
construct their surveys such that a meaningful and reliable answer is
obtained.
I would thus be more inclined to give credence to reports
from specialist bodies, such as the JD Power survey.


I see your point with lack of specialisation, but in this case fail to see any way in which it makes a difference.
Since JDP's 'experts' surely have no bearing on the data sent in, they're in exactly the same boat as Which?, the data is sent in by the car owners.
The information which puts a TT bottom and Audi's & VW's generally low is not any kind of interpretation, it's straight info, from the punters, on whether their car has made it through the year without breaking down (with a breakdown being defines as a problem which stopped the running of the car).
Which? Reliability survey - teabelly
Perhaps we should construct our own questionnaire? The variables we want removed are mileage, dealer failings ie taking more than one go to fix something, attentiveness to faults, driving style of driver and service schedule adherence

Serious problems are things like: failure to start, loss of engine power, loss of braking/steering etc. Niggles are things like trim failings and interior devices not working properly eg faulty windows and such like.

You could list all the possible faults and ask whether the car has suffered the problem. You would then ask how many times it went back to the dealer. The number of times you suffer the same fault shouldn't necessarily be counted as multiple faults.

We would also need to find out what sort of service schedule the vehicle had, who else drove it and what sort of driver they were.You would also need to find out whether they were the type to ignore strange noises or whether they took them to the dealer straight away. Did the noise ignorers have one catastrophic failure and the noise reporters have lots of little problems? You would also need to find out what sort of journey types they did. Do different personality types drive different cars and attract different problems and can you separate attentive owners out from the inattentive owners to remove the abuse factor?

We could just lean on the break down organisations to give us most of this as they would only likely be called out for serious problems and they would have a more professional opionion. Perhaps finding out the servicing regime for each broken down vehicle would show up whether it was a manufacturering failure or an owner failure for each breakdown incident. The chances of a manufacturer allowing this sort of information out is minimal I would have thought.
teabelly
Which? Reliability survey - 3500S
Having seen the full report, it really doesn't make great reading for anyone with a Audi, the A6 and TT came near the bottom. The TT was actually bottom.

MG did well with the ZT having a 100% record. The 75 scored 94%, the same as the 3-series. I don't know why, ZT's and 75's come off the same line. Rover were held back by the Rover 25 which wasn't a great score at 90% reliability.

As for VW, it's all very mediocre, all their cars were in the bottom half of the survey results

Only BMW really held it's position as 'average'.

The bizarre thing was the Skoda cars all scored higher than the VW ones.

Imagine telling someone that 15 years ago.
Which? Reliability survey - patently
I don't know why, ZT's and 75's come off the same line.


I do. Sample size. This gives us an idea of the variability in the figures - about +/-12.5% points as a rough rule of thumb.

So it could be 94 for the 75 and the 3.

Or it could be 81.5 for the 3 and 100 for the 75

Or 81.5 for the 75 and 100 for the 3.

Your guess is as good as mine. Or Which's, because a guess is all it really was.


Schools really do need to teach statistics. It is an essential skill yet outside University maths, biology and pharmacology departments there is very little understanding of it.
Which? Reliability survey - BazzaBear {P}
3500S: When I looked at it, the BMW was in poor, not average.

Others: If you look at the report, you will see that the difference between the MG and Rover 75 is just that the people in the sample with the MG suffered no breakdowns, the 75 did.
I don't see how this can be stated as a mistake by Which? There is no interpretation of results involved, it is a straight counting of breakdowns reported.
You can blame the sample sizes, but I seem to remember when the JDPower survey came out we had a similar argument, with JDPower having admitted that for a model to be surveyed, they had to get 40 or more replies. Not really such a hugely improved sample size, is it?
Which? Reliability survey - Stuartli
When you weigh it up it all boils down to the car owning experience of individuals - natually some are good and some are not so good.

I know of a lady Honda Civic owner whose suffered small, but annoying setbacks with it from new, whilst a friend (once a sales rep driving a Mondeo diesel) who bought a used W-reg 1.8 Rover 75, has since used his leisure time to visit southern Spain and large areas of France without it missing a beat so far.

He won't hear a word said against the 75 and relishes its ride and classy interior.
Which? Reliability survey - just a bloke
When you weigh it up it all boils down to the
car owning experience of individuals - natually some are good and
some are not so good.


This is precisely why these reports should be treated much more circumspectly than they are.

I clearly stated at the top of this thread that I give no credence to this poll or any poll for that matter.

Yet here we see people getting all huffy because their brand scores lower than another brand.

Those same people make all the same noises thta Alfa drivers make whenever a poll is produced that shows Alfa in a bad light.
"My example of brand X, has been as reliable as a reliable thing"
"That report has too small a sample, they are fiddling the numbers. It's only statistics you can make the number say anything you want"

Apparently,, judging by some of the responses in this thread it's perfectly acceptable to say these things about Which bt not Jd Powers. Both reports are compiled in the same way, they ask people their experiences.


If ( to illustrate a point) those views are treated with the same kind of contempt as mine have been in the past, people start getting even more huffy.

funny old world isn't it?

;-)

JaB
Which? Reliability survey - Stuartli
>>This is precisely why these reports should be treated much more circumspectly than they are.>>

Which is precisely why, just like you, I take exception to a marque's products all being branded reliable/unreliable just because of the good/bad experience of some of its owners.

If fact was reality we'd ALL buy Japanese.

But there would still be Which? and J D Powers reliability surveys.....:-)