"bombarded"

What, with one email?

Some sort of screw up somewhere I think. Following Paul V's link to log into my account places me in a queue. A search for log in turns up multiple media accounts of changes consequent on the handover of payments to Conduent and that these/the migration itself have not gone to plan.

Reports say they've written to those with accounts etc but I've not heard a dicky about mine.

Will likely use the crossing a week today outbound to the Chunnel and again upon return.

However, if it avoids hassle I can use M40/M25 counter clockwise then M26/M20 and avoid altogether. Timings usually within a few minutes of M1/M25 clokwise and Dartford Crossing for M20 (or M2/A2 heading for ferry rather than chunnel).

Edited by Bromptonaut on 31/07/2023 at 11:06

Worked fine for me on Sunday. Very straightforward process.

And the site isn't closed. There's a waiting system in operation as I guess there are a lot of people wanting to access the site.

Fines. I doubt it as there will be leeway allowed. Provided of course people aren't taking the urine. Those people (disgusted of Tunbridge Wells) will be featured in the DM.

I sniffed trouble with all this on 19/7-then sure enough on the 28th the site was closed for maintenance-and that remains the case today.

How many thousands of people are waiting to pay? What % of regular account holders have successfullly re-validated? How many people have been issued with fines?

A serious muck up--as yet unresolved

It's working now and was open yesterday when I looked at it.

and I'm in after a short wait in the "queue" tonight - managed to validate my existing PAYG card and add a backup card. All my car registrations were present and correct.

I've also put in more of my details such as address etc which were missing. In addition two factor authentication is possible and indeed now setup - I'd always recommend that to anyone. The site is a bit sluggish but it got there in the end.

Edited by Big John on 01/08/2023 at 19:55

Re-validated yesterday-all fine. Couldn’t help but notice that the date for paying crossings has been extended to 31/8.

They made a bit of a mess and have now sorted it out.

I'm surprised they haven't set this as a 20 mph road (with the usual cameras to terrorise those who dare look at the road and away from their speedometers). There is a new tunnel being built, both will attract charges as soon as they can possibly do so.