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Honest John reviews - advice sought - MarkNichol
Hey everyone,

Mark from HJ here. We’re lucky enough to have you enthusiastic lot on this forum of ours, so I thought I’d ask you for some suggestions...

We’re looking into revamping the car review format on the website, to make them an even better and more useful resource for car buyers. So I wondered, do you have any suggestions - anything you’d like to see? If ever you’ve thought that our reviews are lacking in some way (or any car reviews anywhere, for that matter) here’s your chance to let us know.

Obviously I can’t promise to implement your ideas, but I can promise we’ll listen to them and try to incorporate them into the new format. We’re keen to make sure our reviews continue to be the best you’ll find anywhere.

Thanks a lot in advance. Appreciate your time and thoughts.

Mark. (The video review guy.)

Honest John reviews - advice sought - Glaikit Wee Scunner {P}

Couple of things I struggled to find recently. Fuel tank capacity and the 30-50 mph acceleration in 4th gear, which is always a good indicator of usable performance and engine torque. And is a spare wheel provided or is there space for one under the boot floor.

Honest John reviews - advice sought - Engineer Andy

In addition, when a car gets a mid-life makeover, quite often the specs change, but the reviews section often just keeps the new figures across the board or deletes many of the changed numbers relating to the pre-updated version.

A good example of this was for my car, a gen-1 Mazda3 1.6 petrol - the midlife updated version was remapped so that its CO2 emissions dropped from 172g/km to 149, mpg rose by about 5%, but the 0-60 time may (not entirely sure) have increased from 11.2 sec to 12.2, as the engine was carried over to the gen-2 car with the same CO2/mpg, but the gen-1 makeover version still shows 11.2.

I agree with GWS that some cars seem to lack info on the specs section like fuel tank and boot sizes, some even 0-60 times, torque or power. Some sites are also now including the measurments inside the boot and, for saloons, the boot opening size.

This can be really useful - my car is a saloon, whose boot is about 50 litres larger than the hatch version, but I cannot fit items in large boxes in it because the opening is too small; similarly the gen-3 car has a more shallow boot, which some people don't like becuase they can't fit suitcases upright. Additionally, many cars that now don't have a spacesaver spare as standard apparently have to raise the boot floor up (or it's humped in the middle, reducing useful height) to accommodate the spare.

Some models, like the CX-3 - at least the 4WD version and possibly all Sport models have uprated ICE contained in the underboot storage area where the space-saver spare could go, but this means you can't store one on these specific models with that trim/engine, unless it goes in the main boot (worthless [taking up valuable space] and dangerous as it could move around).

Mazda also charge a whopping £395 for the spacesaver spare wheel+tyre kit generally, whereas other makes charge £100 (probably a more standard fitting in the boot - not the tyre). What each make charges for this and whether a full sized spare can be fitted as an option would be useful info too.

Honest John reviews - advice sought - Theophilus

I'm aware that there are many variables ... tyres, wheel size, road surface, etc., but I should appreciate an indication of internal noise levels at 50mph, 60mph & 70mph. This could be done on a standardised track to eliminate differences due to external variations.

Cabin noise is very tiring on longer journeys, but it is very difficult to find any comparative data when weighing up a choice between different vehicles. For me its far more significant than 0-60 times, maximum speed or mpg figures.

Honest John reviews - advice sought - Leif

I'm aware that there are many variables ... tyres, wheel size, road surface, etc., but I should appreciate an indication of internal noise levels at 50mph, 60mph & 70mph. This could be done on a standardised track to eliminate differences due to external variations.

Cabin noise is very tiring on longer journeys, but it is very difficult to find any comparative data when weighing up a choice between different vehicles. For me its far more significant than 0-60 times, maximum speed or mpg figures.

I like the HJ reviews, very down to earth, but the above is a good suggestion.

Honest John reviews - advice sought - daveyjp
For the owners reviews it would be good if time of ownership and mileage covered in that time was included.

I have found a car which is brilliant in the first 6 mionths can become the worst car you have ever had after a couple of years!

Honest John reviews - advice sought - Vitesse6

I tried to watch one of the video reviews recently and the presentation style was so awful I just gave up.

Written reviews are much more useful especially if they stick to the facts and don't add opinions as to how the car in question is boring (whatever that means)

Honest John reviews - advice sought - Hugh Watt

I tried to watch one of the video reviews recently and the presentation style was so awful I just gave up.

I have to agree. Sorry Mark, but compare and contrast with (for example) the Savage Geese reviews on youtube - here's a recent one www.youtube.com/watch?v=qpe29lUsb7k to give you an idea.

Honest John reviews - advice sought - MarkNichol
Not my cup of tea, but to each their own.
Honest John reviews - advice sought - Arminius JP

Not ever having viewed Savage Geese, I just watched its XC40 review @ www.youtube.com/watch?v=mzp4fCYtedE and whilst workmanlike and informative enough it did not entertain and inform with the verve and style of www.honestjohn.co.uk/news/videos/video-volvo-xc40-.../ ,

The Mark Nichol reviews always leave me feeling I have not wasted my time, having learnt something I would not have known otherwise, as well as being fun.

Honest John reviews - advice sought - Hugh Watt

As Mr Nichol says, each to his own!

Honest John reviews - advice sought - Leif

I tried to watch one of the video reviews recently and the presentation style was so awful I just gave up.

Written reviews are much more useful especially if they stick to the facts and don't add opinions as to how the car in question is boring (whatever that means)

I like the style. I guess you can’t please everyone.

Honest John reviews - advice sought - Andrew-T
I have found a car which is brilliant in the first 6 months can become the worst car you have ever had after a couple of years!

That sounds like boredom or loss of interest or a liking for 'new' things .....

Honest John reviews - advice sought - Engineer Andy

The cabin noise can be significantly affected by what OEM tyres are used - some car manufacturers will actually use different makes and models of tyre even on the same specced cars, which means the noise levels (as well as grip/performance etc) could vary quite a bit.

What would be useful is to have the tyre sizes for each model and trim level given, as nowadays the car manufacturers seem to love introducing new cars with unusual (rarer) tyre sizes, which often makes them 30-100% more expensive than ones that are more common, but would not be any different when driving.

e.g. my Mazda3 (and many cars from the early 2000s - 2010 or so) came with OEM 205/55 R16 V tyres. Most decent quality (summer) tyres for this size come in at about £65 (fitted). The gen-3 (and now gen-4) cars with the same mid-level spec get a slightly different 205/60 R16 V tyre. There are about only 20% available in that size compared to the more standard OEM ones on my car, and they cost about 30% more.

Many 'Sport' models on otherwise standard cars (i.e. not with uprated engines from the mid-spec models) now get 18in wheels an tyres compared to 17in on the previous generations, and again they cost A LOT more because they are the same rolling diameter as the 16in variants, which means they are unusal and larger than the previous gen cars ones.

I see so many shocked people at dealerships asking 'how much?!' when their XYZ Sport on 18in rims suffers (yet another) puncture and they have to forrk out £150 - £200 for a new tyre. Lots of people don't even bother to check the tyre specs when buying a car, so I think it would be useful to know what sizes they are, and a section (help section or similar) explaining about wheel and tyre sizes, issues and costs. To be fair, the Tyre Reviews website does a reasonable job of this, as do some others specialising in tyres, but they aren't frequented by the average car buyer.

Maybe worth mentioning in reviews what the OEM tyres are, especially if they have a noticeable affect on the handling/performance/comfort of the car. I see quite a few people swap out OEM tyres soon after buying because they are poor choices, improving the drive and comfort (including in-cabin noise) significantly. My original OEM tyres were absolutely terrible (getting a really poor rating on the TR website generally) - far better on noise and comfort for the next two I replaced them with over the next 6 year period.

Honest John reviews - advice sought - drd63
Nurburgring lap time?
Honest John reviews - advice sought - Engineer Andy
Nurburgring lap time?

:-) Easy enough to do for the sports cars and hot hatches - just look it up on You Tube - I guarantee that 90%+ have a video or two of them doing a hot lap there.

Honest John reviews - advice sought - Leif
Yes tyres affect the cabin noise, but it’s still worth reporting. Manufacturers seem not to put on noisy tyres, the cars I’ve had as loaners seem to have a consistent level of noise and ride for each model. Anyway, many seem to fit eco tyres these days.
Honest John reviews - advice sought - SLO76
I do enjoy the video reviews though maybe I’m getting old but I think there’s enough of the 5th gear/ Top Gear having a laugh style over substance type of thing going on in the motoring press these days.

I’d love to see a car show that’s more old Top Gear than Grand Tour. A real in-depth review of a car without all the time spent on trying to be trendy. I often watch old episodes on YouTube and would be more interested if this sites video reviews were closer to this format and as I suspect certainly from the forum the majority of HJ’s audience are 40’s upwards I wouldn’t be alone.

Also a few video reviews on buying used examples would be helpful to many who visit the site seeking advice. It’s all very well putting it in writing but better to see someone in the know talking through the search process and then carrying out the checks on a prospective used buy. This is more important now with new cars surging in price they’re fast leaving mainstream affordability leaving used as the only sensible option.
Honest John reviews - advice sought - expat

Clearly stating what type of automatic is used - Torque converter, dual clutch, CVT or whatever.

Some indication of costs of servicing and whether it has a cambelt and how often it needs changing. Also the cost of frequently required parts - headlamps for instance.

Honest John reviews - advice sought - KenC

How about a type of "gotcha" list for long term owners or second/third owners to consider when purchasing a car, by this I mean the sometimes expensive cost of parts that fail or need to be purchased.leaving the owner a hostage to the main dealer/retailer

Cost of Full Size or space saver kit/jack etc ( as already mentioned above )

Cost of replacement for Lighting Units (that it deemend excessive) for any headlamp or bulb

Cost of replacement of indirect TPMS sensors ( per 4 ) as this is now a mot requirment

Cost of replacing a stop start battery if deemed ecessive

Honest John reviews - advice sought - gordonbennet

There really are some very good suggestions here, and i'm one who would like to know about replacement and maintenance costs, obviously these costs apply more to the long term or used car buyer and would not necessarily affect a new car buyer who replaces when warranty expires.

Some makers might not be so keen (would HJ and team be welcomed?) and it could be a lot of work for the team because for makers who overcharge for such things i can't see them volunteering £1000 costs to replace a lamp unit because some bling led has blown, so the parts/service desk of a dealership is probably the only place where such info would be found, and memos might be sent out not to cooperate where fact finding multiple questions were asked...some makers of course would find it in their interests to be up front because their longer term costs are better and those makers would benefit.

The car buyer/user public are a fickle bunch though, ie it doesn't seem to matter how poor the reliability or aftercare some makers prove repeatedly to be wanting, let alone relatively short warranties, people are still buying those makes in huge volumes, even used with engines and gearboxes well known as a poor risk, the badge is still an important consideration for so many.

Edited by gordonbennet on 03/03/2019 at 08:20

Honest John reviews - advice sought - coopshere
Cost and interval of servicing up to at least 4th one (often the most expensive).

Type of auto box with cost and interval to service.

Is space available for at least a space saver spare.

Extended manufacturers warranty availability and cost.

Encourage and make it easy for owner reviews to be updated.
Honest John reviews - advice sought - barney100
Depreciation level of the car. Service costs, ease of minor maintenance, bulbs etc. Value and quality against similar cars. Warranty lengths and small print on the warranties. Don't want a car with five years warranty voided because I didn’t change the washer fluid every six months.
Honest John reviews - advice sought - expat
Some makers might not be so keen (would HJ and team be welcomed?) and it could be a lot of work for the team because for makers who overcharge for such things i can't see them volunteering £1000 costs to replace a lamp unit because some bling led has blown, so the parts/service desk of a dealership is probably the only place where such info would be found, and memos might be sent out not to cooperate where fact finding multiple questions were asked...

A mention in the review that prices of parts could not be listed as the dealers and manufacturer refused to provide them would speak volumes. It would be quite obvious that the most likely reason for not providing this information was that the costs were outrageous.

Honest John reviews - advice sought - gordonbennet
A mention in the review that prices of parts could not be listed as the dealers and manufacturer refused to provide them would speak volumes. It would be quite obvious that the most likely reason for not providing this information was that the costs were outrageous.

Good point.

Honest John reviews - advice sought - Andrew-T

Some indication of costs of servicing and whether it has a cambelt and how often it needs changing. Also the cost of frequently required parts - headlamps for instance.

Headlamps? do you mean bulbs? I've never 'required' a headlamp in my life (yet).

Honest John reviews - advice sought - barney100

I've needed four one on a Mirafiore....one on an SLK and two on a Volvo V70...not the cars fault as a van decided to hit me full on whilst I was stationery.

Honest John reviews - advice sought - gordonbennet

Headlamps? do you mean bulbs? I've never 'required' a headlamp in my life (yet).

I think Expat is referring to the newer cars with irreplaceable led DRLs or indicators built in to the headlight unit, ie drl or led indicator fails on a facelift 2011 onwards Jaguar XF and you're looking at a complete new unit at over £1000, i don't think anyone could guess how much these lights will cost in the future on any vehicle, or how much a new scrolling indicator unit would cost on an Audi.

I had a bit of shock with the mk1 Outlander we owned for short time, the plastic lenses crazed over, right through the lens, eventually an MOT failure as well as looking rough, no aftermarket available in left hand dip and new OE headlights £350 a side...the maker made no attempt to take responsibility or even make replacements available at reasonable cost where the faulty manufacture was obvious, considering ''they all did that sir'' one might be forgiven for not exactly having a glowing impression of said maker.

In our case the vehicle never did endear itself to SWMBO, so i converted RH dip aftermarket lamp units and we sold the vehicle on.

Edited by gordonbennet on 03/03/2019 at 11:41

Honest John reviews - advice sought - MarkNichol
Thanks for your contributions so far, it’s all really interesting and useful. Keep it coming. (Apart from the video critiques - that’s not what we’re discussing here.)

Cheers, Mark.

Edited by MarkNichol on 03/03/2019 at 12:24

Honest John reviews - advice sought - corax

Boot capacity I find useful, but I notice that it's unavailable on some cars, making comparisons between models tricky.

A more detailed description would be good. Is boot capacity with seats down the space loaded to the roof or up to the level of the windows? It's not clear. Also noting load length and width would be great.

Does the front passenger seat have an option of being folded forward to create a long load space? Again, I have no idea which model has this facility or not.

Honest John reviews - advice sought - Meteiro

Usability of the boot space would be good. Great cars with supposedly large boots can be a lot harder to live with as the manufacturer has measured to the roof or the space or opening is oddly designed. Sometimes better off with a smaller car with a smaller but more 'usable' boot.

Honest John reviews - advice sought - focussed

I haven't seen it mentioned yet - some indication of the reviewed car's position in the reliability top 100 would be useful.

Edited by focussed on 03/03/2019 at 13:44

Honest John reviews - advice sought - Engineer Andy

I haven't seen it mentioned yet - some indication of the reviewed car's position in the reliability top 100 would be useful.

If its from the 'Reliability Index', then, IMHO its a waste of time. I don't think it's a true reflection of reliability as it doesn't take into account how the car is driven, maintained, annual mileage/type of journeys, and is only for people taking out warranty add-ons. That could mean you have a Ford at only 3yo vs a KIA at 7yo - hardly fair.

Honest John reviews - advice sought - Engineer Andy

It may be worth doing a breakdown of the scoring, like the other motoring mags and Parkers (Boooo!) do, as the overall score for some can be heavily skewed if the reviewer weighs one aspect (e.g. handling, say compared to a Ford Focus) more heavily than others. The car mags often weigh performance and handling well above reliability, reflecting why they score German cars and Fords generally more highly than Hondas and Toyotas.

At least with the breakdowns of each category score, readers can decide for themselves what matters most to them and make a more informed choice. Sometimes the score weightings that decide the overall score can vary, say between a standard family hatch and a sports car, where its obvious that certain criteria will mean more to the average buyer than others (buying and running costs included).

Honest John reviews - advice sought - Avant

Hi Mark - three specific things and one general one.

Could the specification sections please mention the following three items:

1 Whether a spare wheel is standard, an option or not even available as an option (the last of these is quite rightly a deal-breaker for many people). This is in some of the reviews but not others.

2 What sort of parking brake is fitted - mechanical or electronic. This too is an issue for many.

3 Turning circle - very hard to find this in car brochures and most road tests. Again a poor turning circle can rule a car out if one has a confined driveway or parking space at work.

And in general, I'm a bit confused between the 'Driving' section of the reviews and the road tests. Would it be an idea to amalgamate these, and either provide the road test as a heading in the review section, or show 'first impressions' where a road test hasn't yet been done. I appreciate that you can't road-test every new model as soon as it comes out, although your team does a pretty good job of this.

Honest John reviews - advice sought - Andrew-T

3 Turning circle - very hard to find this in car brochures and most road tests. Again a poor turning circle can rule a car out if one has a confined driveway or parking space at work.

That took me back - I recall that car brochures in the 60s and 70s usually gave data including turning circle, which of course the Triumph Herald made a lot of song and dance about. Also things like gearbox ratios, road speed at 1000rpm .... all sorts. these days it's mostly about CO2 emissions and crash ratings, nothing of interest to the home mechanic :-)

Honest John reviews - advice sought - VengaPete

Lots of good ideas here that I would have liked when choosing but a few that are missing and are important for drivers of "a certain age" / and limited mobility:-
1) Driver seat max height / min height
2) Passenger seat height adjustment? (not very common as it turns out)
3) Door opening angle. ie: 45 degrees, 60 degrees, 85 degrees etc
4) Boot lip height
5) Tailgate height when open - ie: is it a struggle to reach to close it if you are short

Honest John reviews - advice sought - groaver

Lots of good ideas here that I would have liked when choosing but a few that are missing and are important for drivers of "a certain age" / and limited mobility:-
1) Driver seat max height / min height
2) Passenger seat height adjustment? (not very common as it turns out)
3) Door opening angle. ie: 45 degrees, 60 degrees, 85 degrees etc
4) Boot lip height
5) Tailgate height when open - ie: is it a struggle to reach to close it if you are short

I found this site very useful for the information you suggested:

www.ridc.org.uk/content/motoring

I'd like to know servicing costs/packages by the manufacturer for the vehicle reviewed.

Honest John reviews - advice sought - skidpan

When we buy cars we take very little notice of reviews.

We know what we need and shortlist cars that seem to meet those needs.

We visit dealers and look at the cars taking the pet crate with us to ensure it will fit (if they won't let us try it we walk) and a tape to check to boot capacity (manufacturers figures can and do lie).

If that works for us we then decide if its a car we actually like. If it is we try and get an extended drive (10 minutes round town is no good for a £20k + purchase). The first dealer might not want to play but one will.

After trying the cars that meet our needs/likes we decide which ones and obtain quotes from Carfile.net assuming the sell that brand). Once we have the best prices and have decided which it is an order is placed with the dealer.

Works for us but we have an opinion whereas most seem to want to rely on the views of an anonymous journalist.

Honest John reviews - advice sought - Engineer Andy
We visit dealers and look at the cars taking the pet crate with us to ensure it will fit (if they won't let us try it we walk) and a tape to check to boot capacity (manufacturers figures can and do lie).

Same here - when I was looking to replace my old Nissan Micra 13 years ago, I brought along the maximum amount of large items I knew I'd need for the boot - my holiday luggage and provisions (empty boxes, gold bag/trolley and suitcases) so I could check if they fitted in the boot of the cars I was considering.

I now also bring my tape measure as many modern cars have shallow boots, even with the movable floor at its lowest point, and cannot fit all my holiday stuff in without needing to put the back seats down. The same goes for the boot opening size.

Giving boot sizes in litres is incomplete (some sites give the dimensions of both), especially if the underboot area (formerly only for the spare tyre) and its many trays (no good for counting towards luggage space) is included in the boot size number.

Honest John reviews - advice sought - John Boy

... when I was looking to replace my old Nissan Micra 13 years ago, I brought along the maximum amount of large items I knew I'd need for the boot - my holiday luggage and provisions (empty boxes, gold bag/trolley and suitcases) so I could check if they fitted in the boot of the cars I was considering.

I now also bring my tape measure as many modern cars have shallow boots, even with the movable floor at its lowest point, and cannot fit all my holiday stuff in without needing to put the back seats down. The same goes for the boot opening size. ...

I think we can safely assume, Engineer Andy, that you're a bit of a "belt and braces" person.

Honest John reviews - advice sought - Engineer Andy

... when I was looking to replace my old Nissan Micra 13 years ago, I brought along the maximum amount of large items I knew I'd need for the boot - my holiday luggage and provisions (empty boxes, gold bag/trolley and suitcases) so I could check if they fitted in the boot of the cars I was considering.

I now also bring my tape measure as many modern cars have shallow boots, even with the movable floor at its lowest point, and cannot fit all my holiday stuff in without needing to put the back seats down. The same goes for the boot opening size. ...

I think we can safely assume, Engineer Andy, that you're a bit of a "belt and braces" person.

I would say I am 'very careful' - probably why I'm an engineer. When I spend lots of money like when buying a car, I make sure what I buy do what I need it to - I see so many people PXing a car after just a few months because (for example) the car wasn't big enough for their storage needs, or (as happens a LOT) it was uncomfortable to drive because of a poor seat/seating position/ride quality.

I'll test drive a car at least twice and for a good 45mins (on a wide variety of roads and surfaces) to an hour each time, and spend a decent amount of time making sure the seat/steering wheel position is adjusted as best as possible before setting off. Too many people don't.

I don't want to waste several £0000s on a car (depreciation) and so would rather spend an extra few minutes/hours making sure I've got the best I can. I'll also walk away (as I did 2 years ago) if I don't find something suitable.

Honest John reviews - advice sought - Arminius JP

A risk assessment that considers such factors as new and hence unproven designs or types of engines, gearboxes, suspension systems etc. would be relevant, especially if related to a manufacturer’s known weaknesses. (For example, the Lexus UX has both a new engine design and a new design of the CVT gearbox, so two sources of risk, Toyota’s capabilities notwithstanding. I am told Honda is poor at making automatic gearboxes so, if true, that would be relevant in review.)

Honest John reviews - advice sought - Penumbra

How good the headlights are - I'm looking at you Mr.Peugeot 2008.

Reviewers never seem to drive at nighttime!

Honest John reviews - advice sought - freeman7

I have to admit that I hardly ever watch car review videos and I always buy used cars rather than new ones anyway. However, I thought I'd note here that HJ's 'car by car' reviews are always the first place I look when considering any replacement used car. For me the most useful section is the 'good and bad' part of the report with all the details of known faults, especially the common ones, as it's hard to find all this detail clearly presented elsewhere.

I don't know how the overall car scores shown at the top of the the primary vehicle picture in each review are calculated, but I some of the scores seem to have changed over time, unless my memory is failing me. I'm often surprised that these scores don't seem to bear much relation to the car's reliability as shown in the 'good and bad' sections as, for me at least, reliability and therefore potential maintenance costs are of prime importance when deciding what car to buy. Can someone explain to me please how the overall scores are calculated, or point me to the section where those figures are explained.

Thanks for a very useful site.

Honest John reviews - advice sought - Engineer Andy

I suspect that where some of the older cars' scores do change (and they do), it's likely to be a mix of any reliability issues and to compare them with newer cars which (normally) are better, as otherwise every car would eventually get to be a 5 out of 5 through each iteration. Very few cars are worse than the model that preceded it.

Honest John reviews - advice sought - Robert J.
Hi Mark. How about some indication of delivery times and possible discounts available. Not easy for a new model, but could the reviews be amended after it has been around for a year or so. For example there is an excellent review on here for the Volvo XC40, but it turns out there is a 6 months or more wait for one.