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Renault - New Car Quote - Another Steve

I'm in the process of trying to make my first brand new car purchase, which, because of the options that I've chosen, will almost certainly be a factory build. I've spoken to several dealers and, without going into too much tedious detail, it has become obvious that their objective has been to dissuade me from buying the car that I want to buy in favour of a car that they want to sell me.

I've managed to find a dealer that's willing to sell me the car that I want at a price that's agreeable to me, but the quote that I've been given includes the following:

"I have shown the current prices in this quotation but, in accordance with our company policy, our invoice will be based on the prices current at time of delivery."

As somebody with no previous experience of buying a brand new car, I'm disconcerted to be asked to formally agree to purchasing something without knowing how much I'm going to have to pay for it.

Is this normal practice?

Renault - New Car Quote - SLO76
It’s a quote not a final sale price. On any order form you sign on buying the price should be final, the price you pay is based on when you ordered it as with any other item you buy not when it’s delivered. The quote they’ve given is another thing entirely, it’s the current price and what you’d pay today but if you dither and wait a month or two to order then the price may have gone up so you can understand why the quote includes this clause. There are some specialist high end cars with long waiting lists that may be different but not mass market stuff like this.

I’m concerned that you’ve had to make a special order here on a mass produced car. Be wary you’re not picking an unpopular colour or spec which will cost you dear when it comes time to sell on. Renault’s don’t hold their money well to start with so the last thing you want is to overpay and badly spec it.

Edited by SLO76 on 29/09/2018 at 23:03

Renault - New Car Quote - Another Steve

Thanks for your reply.

It’s a quote not a final sale price. On any order form you sign on buying the price should be final, the price you pay is based on when you ordered it as with any other item you buy not when it’s delivered.

I completely agree.

The quote they’ve given is another thing entirely, it’s the current price and what you’d pay today but if you dither and wait a month or two to order then the price may have gone up so you can understand why the quote includes this clause.

I can't agree with this. If the text had read "I have shown the current prices in this quotation but, in accordance with our company policy, our invoice will be based on the prices current at time of ordering" then I would agree with you. As worded, I can't understand why the quote includes this clause.

As you've noted, this is not a bespoke prestige car order, it's a humble Renault Twingo, but the version that I'd like to own is the highest available trim level with all three of the manufacturer's option packs. Since I'm willing to pay the RRP if I have to, I imagined, perhaps naively, that I would have no trouble finding a dealer willing to sell me the car, but I've spent the last four weeks negotiating with a succession of dealers who clearly would prefer to try and persuade me to buy a Clio from their inventory rather than order the car that I want to buy.

Perhaps the unexpected frustration that I've experienced so far has clouded my judgement, but it seems to me to be quite peculiar that "company policy" dictates that nobody that buys a new car from this company actually knows how much it's going to cost until the car is delivered. Obviously, my next course of action is to clarify with the dealer whether this is actually the case, but I just wondered whether people that have bought new cars have experienced anything similar, or were able to shed some light on what strikes me, as a neophyte, as quite a strange stipulation.

Renault - New Car Quote - SLO76
I don’t get what the issue is here. You get a price from a dealer and a condition attached to that quote effectively stating that if prices increase between giving that quote and you ordering then you’ll pay the higher price. Once you actually place an order the price will be fixed at that point. It won’t increase on delivery.

As for paying full list for a top end Twingo that’s in my mind unwise. It’s not a particularly good car to start with and has been a bit of a sales flop so if you must then be prepared to take a huge hit when it comes time to buy something else. But it’s your money.

I agree that it’s weird the dealers are being sticky though unless it’s a spec they’ve actively been discouraged from selling. The only models we had this with were the base spec Protons in particular which the firm were given less than £200 for selling compared to £700-£1,500 for the higher spec cars plus stocks were very limited, it was really only there to be an entry point on the price list.
Renault - New Car Quote - Another Steve

I don’t get what the issue is here. You get a price from a dealer and a condition attached to that quote effectively stating that if prices increase between giving that quote and you ordering then you’ll pay the higher price. Once you actually place an order the price will be fixed at that point. It won’t increase on delivery.

But that's not what it says. It specifically says that the invoice will be based on the prices current at the time of delivery.

As for paying full list for a top end Twingo that’s in my mind unwise. It’s not a particularly good car to start with and has been a bit of a sales flop so if you must then be prepared to take a huge hit when it comes time to buy something else. But it’s your money.

Obviously, if I can get a better deal, I'll take it, but (see below) squeezing every last penny out of the deal isn't my top priority. It's a reasonably cheap car even at RRP, and the criteria that reviewers have used to determine the car's relative worth don't particularly match mine.

From my experiences so far, they don't seem particularly keen to sell the Twingo at all, if they think there's a chance that thy can talk you into buying a Clio instead, and once you've made it plain that that's not happening, they just want to clear their Twingo inventory, which doesn't seem to have been thought out very well in terms of options.

If all of the dealers are doing this, then it's hardly surprising that it's a flop as far as sales are concerned. From what I've read, it's due for a facelift next year (it looks as though they're restyling the bumpers to give them more of the Hot Wheels baby SUV look that they think everybody wants now) so Renault haven't given up on it completely, yet...

Renault - New Car Quote - SLO76
“But that's not what it says. It specifically says that the invoice will be based on the prices current at the time of delivery.”

You’ll pay the price on the order form. Call and verify but in all the years I sold cars I never seen a case where we altered the price of a car after the order was processed. The price the dealer pays is set on the day they place the order. Walk away if they suggest otherwise.


As for their reluctance to sell I’m guessing they make a better margin on other models. Take a good test drive before committing and try the spec that you want. A small rear engined rwd Renault should’ve been great but on the road the wee car just doesn’t handle or steer as well as it should, it’s pretty joyless.
Renault - New Car Quote - Another Steve

You were right.

Just spoken to the dealer, and it was just an unfortunate choice of wording on his part. The price will be guaranteed at time of order. Going in this afternoon to sign some paper.

When I eventually get the car, I'll report back and let everybody know what I think of it...

Renault - New Car Quote - barney100

Just politely say you will pay the agreeable price and if they are not willing to do that walk away. The difference in price may be small but you can never be sure.

Renault - New Car Quote - daveyjp
After owning its sister car, a smart forfour, for just a year some pointers before ordering.

If it is the turbo model satisfy yourself about reliability before ordering. Ours did about 15,000 miles before the turbo went and it was off the road for about 7 weeks awaiting a new part.

Are you are happy with regular visits to the fuel station? They have a small fuel tank (about 30 litres ueable) and mpg isn't brilliant, less than 40 round town.

The rear engine means they take many miles to warm up, ensure it has heated seats.

Fit winter tyres. They are absolutely useless in snow without.

Edited by daveyjp on 30/09/2018 at 10:18

Renault - New Car Quote - Another Steve

Thanks for the reply.

Sorry to hear about your turbo problems. It's hard to determine how reliable the car is, because there don't seem to be that many of them about. Statistically, it's probably not the safest possible choice in terms of reliability, but nothing's 100%, is it?

At the risk of getting a bit too soap opera-y, the situation is this: I've been furiously saving money in a ratesetter account for the deposit and balloon payment on a 0% finance Fiat 124 Spider. My father passed away last year, and my mother, who was until recently remarkably hale and hearty for her age, has recently developed some fairly serious health problems. As a dutiful son, I need a practical vehicle for transporting Mum around in, which the Spider really isn't, and I can't reasonably justify the expense of running two cars.

Having done a fair amount of research, I've settled on the Twingo as the least objectionable suitable car, and discovered that the difference in price between a second-hand job with most of the features that I want and a brand new car with all of the (available) features that I want is small enough that (or so I thought) the easiest option is just to buy a new one.

For the amount of driving that I anticipate I'll be doing, a tankfull should last about a fortnight, and fuel economy isn't my top priority (see the bit about the Fiat Spider, above).

Heated seats are part of the aforementioned option packs, for Mum's benefit. I'm not that bothered about being fireside cosy when I'm driving (see the bit about the Fiat Spider, above - although, to be fair, the Lusso Plus that I was planning on buying does come with heated seats).

Thanks for the tip about the tyres. We don't generally have too many problems with snow in town, but I'll bear it in mind. What do you think the problem is? The weight of the car? The RWD?

Renault - New Car Quote - tight git

And consider using a broker - Broad speed are offering about £1k off top spec Twingos ATM. I have no connection other than my father purchased a C class Merc from them and the whole process was fine.

HTH

Renault - New Car Quote - badbusdriver

I'm curious as to what led you to the Twingo?, is it just because you like the looks of them or is it to do with this particular spec you talk of?. In terms of design and layout, you don't make too much sacrifice with the packaging of the Twingo's rear engined layout. As the engine is on it's side, the boot floor, while obviously not as deep as it's front engined rivals, has a reasonable amount of floor space. But other than it's very tight turning circle, the layout does not offer anything else over it's conventional rivals. From what i have read, the Twingo (and Smart ForFour) are brilliant in town due to the aforementioned turning circle and size, but out of town, it is a mixed bag. Strong winds on the open road for example, affect them much worse than others due to the combination of their height and lack of weight over the front. Incidentally, regarding them being useless in the snow, this is almost certainly to do with tyre choice as opposed to the engine being at the back, probably 'low rolling resistance' tyres geared towards maximum economy, not outright grip. If anything, the layout should be better, at least for traction. Of course the other side of this is that the layout is probably going to exaggerate the effect of the front wheels sliding wide when trying to corner (again, due to the lack of front end weight), if the Twingo had a front boot (i don't think they do?), you could put something heavy in there like a bag of cement to counteract this.

Renault - New Car Quote - Another Steve

I confess, looks are part of it. The Twingo isn't particularly pretty, in fact it's fairly nondescript, but I really don't like the toy SUV look that's in fashion at the moment.

Given that I will mostly be driving it in busy town traffic and trying to squeeze it into tight parking spaces, the advantages that you've mentioned are not unimportant.

I'm a night worker, so I've mostly been spared the unpleasantness of rush hour traffic for a fair few years now, but I'll have to deal with it to keep various appointments. Obvious solution: automatic transmission. The Kia Picanto is butt ugly, the Hyundai i10 is more expensive, as is the smart forfour, and everything else has a robotized manual box, which just strikes me as a fundamentally daft idea. Reviewers have been fairly negative about the Twingo's EDC, but my understanding is that it's basically the same unit as the Fiesta's Powershift, which has been highly praised, and the few comments that I've been able to find from auto Twingo owners indicate that they love it. It's a bit of an unknown quantity, admittedly, but sometimes you just have to try things for yourself.

The crosswind issue is a little bit of a worry, but again, comments from actual owners of the car suggest that it's really not a big deal.

The bonnet does seem a bit rubbish. It's a fiddly looking slide forward contraption that gives you access to the fluid caps, but there's no storage space there.

Renault - New Car Quote - badbusdriver

I confess, looks are part of it. The Twingo isn't particularly pretty, in fact it's fairly nondescript, but I really don't like the toy SUV look that's in fashion at the moment.

Given that I will mostly be driving it in busy town traffic and trying to squeeze it into tight parking spaces, the advantages that you've mentioned are not unimportant.

I'm a night worker, so I've mostly been spared the unpleasantness of rush hour traffic for a fair few years now, but I'll have to deal with it to keep various appointments. Obvious solution: automatic transmission. The Kia Picanto is butt ugly, the Hyundai i10 is more expensive, as is the smart forfour, and everything else has a robotized manual box, which just strikes me as a fundamentally daft idea. Reviewers have been fairly negative about the Twingo's EDC, but my understanding is that it's basically the same unit as the Fiesta's Powershift, which has been highly praised, and the few comments that I've been able to find from auto Twingo owners indicate that they love it. It's a bit of an unknown quantity, admittedly, but sometimes you just have to try things for yourself.

The crosswind issue is a little bit of a worry, but again, comments from actual owners of the car suggest that it's really not a big deal.

The bonnet does seem a bit rubbish. It's a fiddly looking slide forward contraption that gives you access to the fluid caps, but there's no storage space there.

Not sure what or where you have been reading about the powershift, but in actual fact it has caused Ford so much grief they (quietly) dropped it, with the current small auto Fords are now using a lightweight torque converter auto like the Mazda 2 (PSA group have also taken this sensible route). I am not sure of any specific problems re the Twingo and the ForFour, but only way i'd be taking on something with that type of box, would be if i was planning to get rid of it before the warranty was up.

Re. the i10, yes the top of the range version might start off as being more expensive than the Twingo (by £610), but how about once you'd added in all your option packs?. I had a quick look at the Twingo price list and the packs (there is actually 4 packs, but i'm assuming you were not talking about the 'rear door bin' pack?) add up to something like £1350. The top of the range i10 premium SE comes with heated seats (and steering wheel) as standard, so that is £250 right there (taking the price difference down to £360) but i'm not sure about other spec/option comparisons. Also, the 1.2 is only marginally down on power compared to the Twingo 0.9 TCE (87bhp vs 90bhp), the Hyundai's torque converter auto may be less efficient, but i'd have far more confidence in its reliability than any of this dual clutch malarkey. On top of that, as you are buying new, you'd have Hundai's excellent 5 year warranty as reassurance.

I really like the looks of the Twingo myself, i think it is a much better looking car than the ForFour, and i love the rear end styling which has more than a nod towards the wild mid-engined R5 turbo (you may be too young to be aware of that!). But i'm afraid i wouldn't have one with that gearbox.

Renault - New Car Quote - Another Steve

Thanks for your reply.

From what I've read, at least some of the problems that Ford have had with the Powershift have been more to do with US customers expecting it to behave like the TC shifts that they're used to, rather than any particular serious mechanical shortcomings with the unit itself.

The Hyundai i10 is my second choice. A factor against the i10 is that my current car is an 08 SIII which I bought with three years left on the warranty, and I was less than thoroughly impressed with the service I received from various authorized dealers. Mostly niggling little things like handing the car back with the headlights misaligned after a routine service and somehow managing to break the CD player, but it's a factor. There's a little local garage that's an authorized Renault service centre and seems to derive the majority of its income from that, so I'm presuming that they do good work.

I appreciate your comments, but at this point, I've done enough research to convince myself that a new Twingo is my first choice. I'll willingly concede that I might well regret the decision, but at the moment, my primary focus is balancing my work commitments with providing my Mum with the care that she needs.

Renault - New Car Quote - Avant

Agreed. I suggest that you have a look at the Hyundai i10 and Kia Picanto and do the sums: both are more practical than the Twingo (with the engine and boot in the place you'd expect them), are more likely to be reliable and have longer warranties. Go for the bigger engine in either case unless your driving is all in town (in which case the smaller engine is fine and will save you money).

You might be able to find one of these with the equipment you want already in the UK system.

Renault - New Car Quote - badbusdriver

Agreed. I suggest that you have a look at the Hyundai i10 and Kia Picanto and do the sums: both are more practical than the Twingo (with the engine and boot in the place you'd expect them), are more likely to be reliable and have longer warranties. Go for the bigger engine in either case unless your driving is all in town (in which case the smaller engine is fine and will save you money).

You might be able to find one of these with the equipment you want already in the UK system.

You only get auto versions of the i10 (and the Picanto) with the 1.2 engine.

But thinking of the Picanto, the OP says he does not like its looks and i just wanted to clarify that he is looking at the new version?. I know this is entirely down to personal opinion, but i think the new Picanto is a great looking little car. Nothing against the i10, but, IMO, slightly bland by comparison.

car-images.bauersecure.com/pagefiles/71379/1040x58...g

Renault - New Car Quote - Falkirk Bairn

i10 & Picanto have proven to be "good cars" and "good value for money" backed by a 5 or 7 year warranty - both rated high in reviews.

For the same money approx you get a Twingo which has proved problematic for Renault in that it sells very few cars & for owners who seem to suffer more problems than a new car owner deserves.

However, beauty is in the eye of the beholder & if the OP goes ahead my advice is to go through a broker & get the best price rather than be taken to the cleaners by paying list price.

About 12 months ago I read of a punter who paid full price for a top of the range Renault Captur - an eye watering £24K.

12 months later, due to a change in circumstances, he needed a bigger car - his best T/I figure was around £12,000 - it lost 50% in depreciation in 12 months - for £1,000 a month he could have been running around in a really nice luxury car or a more modest car & £££s in the bank every month.

Renault - New Car Quote - Avant

From a post halfway up the thread, Steve has sorted the problem out with the dealer and is presumably going ahead. We'll look forward to hearing about the Twingo in due course.