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The inference in the initial post is that the local garage who serviced the car are not a vw franchise. If that is the case a goodwill claim is less likely to succeed as the car has been serviced outside the vw network. Unfair in that if it's been serviced properly then the failure is not down to poor servicing but goodwill has to cut both ways. Having said that, from a natural justice point of view I have every sympathy with the car owner. Maybe someone can come up with a more hopeful view than skid pan and me.
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I'm afraid my view is the same as catsdad and skidpan : if it's been serviced outside of VW then they will almost certainly limit the level of 'goodwill', in this case they appear to be supplying the parts/engine for free, but leaving your son to pay for the labour.
The only realistic alternative I can think of would be to see if an independent engine rebuilder could give you a price for repairing the original engine. You may well find that the price for parts and labour for that come in cheaper than just the labour charge from VW.
Lastly (and I appreciate it's of no help now, but to bear in mind for the future), I'm sure VW would have written to your son when his warranty expired, 'inviting' him to renew. He gambled that nothing would go wrong, and, unfortunately, the gamble failed. A salutary lesson, I'm sure.
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Thank you for your replies. Yes it has been regularly serviced at an independent garage so I would agree about the goodwill if I hadn't found so many cars with the same problem! We use a very reputable garage who have serviced our cars for 25 years using genuine dealer parts and they have been great. They were aware of this issue which is why I started digging! We have never had any correspondence from Volkswagen about extending the warranty, so that may be an avenue to explore. Hhas only had the car for 2 years. The car has drunk oil, which is apparently all connected to the engine failure. It is being repaired at the moment, so he is going to get rid of it as soon as possible and lease through a dealership in future. It has been an expensive lesson, but we will pursue it. Incidentally, the lease company also had heard of the problem and had sent one of their other clients to a garage they use to have it repaired. What a shame they didn't contact my son! I will deal with them at a later date!
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Sorry to say this, but :
If the car has been using large amounts of oil for some time (as your post seems to suggest), then your son should have done something about it sooner, rather than waiting for a major failure to occur.
Failure to do so may have contributed to the engine failure. Basically, your son could be viewed as knowing he had a potential problem (oil consumption), but he did nothing about it (attempting to find the cause). Did he, for example, mention the oil consumption issue to the garage when it was in for a service recently, for them to look at ?
I'm afraid that the lease company has no liability to your son in this case. The lease company are finance specialists, not engineers.
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It is apparently well documented that this engine uses so much oil and has to be topped up regularly! Our garage were aware of the oil issue as it is well known in the trade.
Sadly in this day and age you would hope an engine that is serviced regularly would last more than 46.000 miles.
My Citroen C8 had a timing belt issue 5 years ago and Citrreon charged me over £3000 pounds as it was just out of warranty. That had just 42.000 miles on the clock. Thankfully we found an expert on timing belts and amazingly when told we would take them to court, they settled in full! We must be unlucky for it to have happened again, though that had been serviced by Citroen!,
Again, a very expensive lesson for a 20 year old and hopefully it will serve as a warning to any other impressionable 18 year old who gets the chance to hire a powerful car, via a private leasing company!
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Is this engine the same as the latest offerings, or a different one?
Reason i ask is i was going to recommend one to my son for his next car, it seems to get good road test comments in the new cars.
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I disagree with above comments. This is not the first 1.4tsi engine to effectively ware out early. A four year old car engine should not ware out. It's not merchantable quality. You have case against the dealer who sold your son the car. Even better if it’s still on credit or part purchased on credit as they are liable too. I would look at the sales of goods act as the way forward.
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Is this engine the same as the latest offerings, or a different one?
The engine in this Scirocco will be the old chain can dual charge version which is well known for having issues. The same engine in 1.2 and 1.4 dual charge versions is also generally reliable, the only ones that owners on the forums complain about have been thrashed and chipped then sold on when they start giving the inevitable issues.
It is a completely different unit to that used by VAG in their current TSI cars, they no longer use dual charge.
Reason i ask is i was going to recommend one to my son for his next car, it seems to get good road test comments in the new cars
I have the current I.4 TSi in my Leon. Its an excellent engine with superb drivability and economy. But when I bought it I took out the VAG 5 year warranty just in case. If you sign up for the warranty before you buy its exactly the same T & C's as the first 3 years. If you sign up later it costs more, the cover is less and there are excesses to pay if you claim.
And I will continue to have it serviced at a Seat garage, it no more expensive than independants.
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What year did they change over to the 'good' engines?
Are they identifiable because they're belt cam rather than chain?
Did all the VAG marques change over around the same time, or were, say, Skoda the last to get the new engines?
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Everyone knows that the old 1.4 TSI engine had major issues! It is so frustrating and they should have been recalled. When a car has been professionally maintained, surely it should last longer than 4 years! It is not fit for purpose and I will let you know how we get on taking it to the small claims court. We have already spoken to a solicitor who is hopeful as I have already amassed stacks of reports including a well known car magazine article. I also have an ex Volkswagen mechanic on side so fingers crossed. It may take me 6 months, but £3000 + vat is a lot of money to our family! I wish my son earned £105 per hour!!
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According to HJ's review (Good and Bad), the new belt-driven 1.4TSI still has quite a few faults as well, unrelated to the DSG systems. Appears as though they are changing back to belt-driven engines - presumably as their chain-driven systems can't cope, which is odd, given that many Japanese cars, including high-performance ones, have chain-cam engines and rarely (if ever) experience problems with them.
What's also noticeable is that the revised VAG 1.4TSI engine still uses copious quantities of oil, something that seems to crop up as a common occurance across the VAG range. Again, if most Japanese chain-driven cars don't drink oil (given chain-driven engines like fresh oil at least annually to help longevity), why are VAG engines using so much? Sounds to me like their designs are not as good.
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It is being repaired at the moment, so he is going to get rid of it as soon as possible and lease through a dealership in future.
Hopefully not a VW dealership.
Skidpans mention of VW having more money than customers to defend cases wouldn't exactly fill me with confidence in buying a new car from them, given their past history of treating customers badly.
They never sold cars with the 2.0PD engine in America because they knew they wouldn't be able to get away with it.
Edited by corax on 26/06/2015 at 12:36
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>They never sold cars with the 2.0PD engine in America because they knew they >wouldn't be able to get away with it.
More to the point scared of the US banning them after the doggy injector saga
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According to HJ's review (Good and Bad), the new belt-driven 1.4TSI still has quite a few faults as well, unrelated to the DSG systems. Appears as though they are changing back to belt-driven engines - presumably as their chain-driven systems can't cope, which is odd, given that many Japanese cars, including high-performance ones, have chain-cam engines and rarely (if ever) experience problems with them.
What's also noticeable is that the revised VAG 1.4TSI engine still uses copious quantities of oil,
In the Honest John reviews for the Leon and Golf post 2103 (the ones with the revised engine) there is no mention made of oil consumption. The only negatives mentioned are:
Leon:
Only top models have fully independent rear suspension.
Golf:
Looks similar to outgoing model. Owners reported worse fuel economy from 2.0 TDI than previous Golf. Still suffering problems with 7-speed dry clutch DSG.
Had my 2013 1.4 TSi Leon now for just over 2 years, not used a drop of oil.
Skidpans mention of VW having more money than customers to defend cases wouldn't exactly fill me with confidence in buying a new car from them, given their past history of treating customers badly.
Every manufacturer has more money than the customer, VAG is no different.
They never sold cars with the 2.0PD engine in America because they knew they >wouldn't be able to get away with it.
Thought this tread was about the old 1.4 TSi.
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I'm told the worst Tsi engine is the 1.8 belt which self destruct.
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Sounds like i best not recommend the engine then.
He hasn't had a lot of luck with cars, is BMW compact engine destroyed itself, as did his present Astra engine, and the gearbox. Both petrol.
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Sounds like i best not recommend the engine then.
I think it depends whether it's brand new or used. If brand new it will be covered by a 3 or 5 year warranty but I certainly wouldn't recommend a used one. Most cars are similar until about 3 or 4 years old, it's after that that the more durable designs, mainly Japanese really start to show. If you look at something like TUV reliability tables, it makes a fascinating read. Having said all that, I've run Skoda Octavias for the last 12 years as well as Japanese makes , mainly because I like them. Again, after 6 or so years, the previous Octavia had numerous electrical gremlins, doors jamming, central locking failures, all very common faults. Not a thing with the Toyotas. Because I tend to buy at 3 to 4 years, I'll stick with Japanese petrol motors from now on.
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Every manufacturer has more money than the customer, VAG is no different.
But you're implying that VAG will use their millions to defend their engineering defects where Toyota or Honda would use it to keep the customers happy, that's the difference.
Thought this tread was about the old 1.4 TSi.
Yes, but the 2.0pd was another example of a poor design that VAG refused to admit to.
And this quote system doesn't work either!
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According to HJ's review (Good and Bad), the new belt-driven 1.4TSI still has quite a few faults as well, unrelated to the DSG systems. Appears as though they are changing back to belt-driven engines - presumably as their chain-driven systems can't cope, which is odd, given that many Japanese cars, including high-performance ones, have chain-cam engines and rarely (if ever) experience problems with them.
What's also noticeable is that the revised VAG 1.4TSI engine still uses copious quantities of oil,
In the Honest John reviews for the Leon and Golf post 2103 (the ones with the revised engine) there is no mention made of oil consumption. The only negatives mentioned are:
Leon:
Only top models have fully independent rear suspension.
Golf:
Looks similar to outgoing model. Owners reported worse fuel economy from 2.0 TDI than previous Golf. Still suffering problems with 7-speed dry clutch DSG.
Had my 2013 1.4 TSi Leon now for just over 2 years, not used a drop of oil.
Skidpans mention of VW having more money than customers to defend cases wouldn't exactly fill me with confidence in buying a new car from them, given their past history of treating customers badly.
Every manufacturer has more money than the customer, VAG is no different.
They never sold cars with the 2.0PD engine in America because they knew they >wouldn't be able to get away with it.
Thought this tread was about the old 1.4 TSi.
26-5-2014: 2013 Golf 1.4 TSI 122 EA211 DSG used 1 litre of oil in first 8,000 miles.
Is that the newer engine or the older one? I thought it read as the newer one - maybe having the DSG unit makes the difference (quite a few of the 'Bad' section appears to be related to the DSG gearbox/clutch arrangement. I do recall that I've read elsewhere on the forum about heavy oil use from VAG cars, even the latest ones.
I'm not trying to make what are two generally good cars (I like both the Gold and Leon 3dr variants in particular), just relaying what I've read elsewhere here for the OP to digest and read up on.
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26-5-2014: 2013 Golf 1.4 TSI 122 EA211 DSG used 1 litre of oil in first 8,000 miles.
Even if it was the new engine I would not consider 1 litre of oil in 8000 miles excessive. In old money that is approx 4500 miles per pint which in my youth would have been considered very low oil consumption.
I had an Avenger, bought it from my dad. From new it used a pint every 400 miles and 4 years and 50,000 miles later it was still doing exactly the same. The car was then sold to a local chap who worked with my mother and he used it to tow his caravan for another 11 years. As far as I am aware it never needed engine work.
Also consider that oil consumption depends on how the car is driven over the first few 1000 miles. If the owner has driven the car too gently it is possible the bores have glazed which will lead to higher oil consumption and low power. If that is the case there is no cure other than an engine rebuild. Since 1978 I have driven all my new cars perfectly normally from day one just avoiding full throttle and max revs for the first 1000 miles.
Also consider that some cars use more oil for the first 10000 miles as they bed in. We had a Puma and a Mondeo that both used a litre before the first service and after that none.
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The new engine has gone in and my son was asked if an employer could take it home and give it an extended run. They rang him yesterday to say they aren't happy with the car yet! Let's hope there are no more problems.
When he collects it, we shall see what warranty it now has. Obviously, as he will have spent almost £5000 on it since the end of May (it had just had a service and two new tyres) he will keep it until the end of the full lease term if it has a decent warranty! He isn't going to be able to afford another as this enormous bill will clear him out!
It has been an absolute nightmare and we all wish he had chosen a different car. You really don't expect this with a Volkswagen. He won't be having another!
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Unfortunately, this ad no longer seems to ring true with today's VWs.
www.youtube.com/watch?v=Ja_6POpnPk8
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The nightmare continues! Volkswagen still have my son's car and have had to replace two further parts on top of the new engine. At this rate only the shell will be original!!
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I heard a tale of a VW Up owner who had owned the car from new with full service history, was diagnosed with requiring a new gear box at 3 year and 2 months of age, despite less than 30k on the clock.
VW have not offered any good will contribution.
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I heard a tale of a VW Up owner who had owned the car from new with full service history, was diagnosed with requiring a new gear box at 3 year and 2 months of age, despite less than 30k on the clock.
VW have not offered any good will contribution.
Maybe they think, like many German marques, that there is a long line of gullable (often younger) mugs waiting to fill the void vacated by customers who have been let down and go elsewhere.
Each time I'm tempted by a VAG or other German car, I use these reports and stories as a reminder why I keep buying Japanese - I just don't need the hassle dealing with crappy Main Dealers/manufacturers with cars whcih have basic problems that shouldn't exist in the first place if the cars were designed and built better.
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The car is now back and my son is over £3000 pound poorer! We now start the legal fight with the sale of goods act as the car was definitely not fit for purpose!
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Noahdog, how did you get on in getting your money back? I'm having the same problems I am looking to do the same, and contact watchdog to boot.
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This British person is on his fourth Mercedes, all used. Seems VW and MB have he same attitude to reasonable complaints, place any suitable word before "off" and you get the general idea.
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