3rd Party & your insurer insurer will claim that their pay out is the car's value.
They will state the fact that you owe more than that to an HP company is your business not theirs.
They will say that Gap Insurance was the answer but you never took it out when you bought the car.
In the last 25 years every time I have bought a car I was offered GAP insurance and turned it down. The salesman would as what would you do if the car is written off - in year 1 a brand new car is often replaced by the insurer. I have bought dozens of cars in my 57 years of car buying.
I never take out insurance cover for anything other than the house, car, and life cover(in the past - too old for life insurance at 77)
GAP, tyre, dent, 3rd party warranty, mobile phone cover, household appliance, vet bills- to me they are a rip-off - better being careful saving the premiums!
If the car is 2nd hand car you have to pay out should the car be written off.
Alternative
Is the car badly damaged? It could be an idea to buy the damaged car from the insurer and get the car fixed at your expense with the pay out of the car's value less the scrap value.
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