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Vauxhall Crossland X - Dealership ripping me off re fuel? - Sally Metcalfe

I recently picked up my brand new car, a first for me so very exciting! Bit of a long story but I had put a small deposit on a used car at the dealership so when I decided and ordered my new one instead of giving me a £50 refund I said to use it for fuel when it arrived which they agreed to. So collection day comes and I am being shown all the features before driving off and I noticed it only had between a quarter and half a tank of fuel. Given it is a 1.2 engine I was surprised. I asked if the £50 fuel had been out in and was told yes. Then I panicked a little saying crikey it’s going to cost a fortune for a full tank......

So, days later the fuel goes down to nearly empty and I decide to fill up. The whole tank cost £44 from red to full tank. So I emailed the, saying I think there may have been a mistake and the £50 of fuel not put in - the response I got was along the lines of new cars arrive with so little fuel, they have known people break down between the dealership and petrol station and it was because the fuel lines were empty so it absorbed so much fuel. Being a female who has never had a new car I am annoyed. I think they are taking advantage, I’ve googled it to death and can’t find any reference to this. My sensible thoughts are, if what they say is true, then surely I would have say 3/4 tank, losing a quarter to the fuel lines, I think I need to make more of a fuss but would be ever so grateful if anyone here can tell me whether their claims are reasonable. It feels like they are taking advantage! Many thanks in advance.

Vauxhall Crossland X - Dealership ripping me off re fuel? - elekie&a/c doctor

Looks like you have been short changed for half a tank of fuel . Some petrol has gone in your tank, and the remainder has found its way into one of the salesman's car. The tale about fuel absorption is complete rubbish.

Vauxhall Crossland X - Dealership ripping me off re fuel? - Andrew-T

The whole tank cost £44 from red to full tank.

Your car must have a very small tank! Even small cars usually have a 50-litre tank, which would cost well over £60. Or perhaps the gauge tells you to fill up when there is actually quite a bit left?

Either way, the garage seems to have been a bit stingy, but in comparison with the cost of a new car it is petty cash. Maybe you will be taking it to another dealership for any servicing work ?

Vauxhall Crossland X - Dealership ripping me off re fuel? - nellyjak

What a load of rubbish...the dealership is way out of order and have effectively "stolen" £50 from the OP..it might seem petty to some but it is so irritating and I couldn't let it go on sheer principle. tbh...it is plain wrong.!

So...is the dealership ripping you off.??...Yes.

Vauxhall Crossland X - Dealership ripping me off re fuel? - daveyjp

45 litre tank so even just with delivery fuel it should have been over half full.

Vauxhall Crossland X - Dealership ripping me off re fuel? - Andrew-T

Of course this apparent 'diddle' is annoying, but it would be foolish to make it a Big Issue. As has been said, it's hard to prove now that the missing fuel has gone. So try not to lose too much sleep over it, and if it would take away some of the pain, vow never to use that dealer again.

Vauxhall Crossland X - Dealership ripping me off re fuel? - Sally Metcalfe

Thank you everyone. I am disabled so it is a Motability car and so £50 is a lot of money to me. The tank holds 45 litres and the more I think about it the more I’m wondering if they just didn’t put a penny in and I left with what it came with. I know I am going to have to take it further because I am now really mad they are spinning me a line. But thank you all it is much appreciated

Vauxhall Crossland X - Dealership ripping me off re fuel? - Brit_in_Germany

Go back to them and ask for your £50 back as they haven't fulfilled the agreement. When you get the customer survey, give the dealer your honest feedback.

Vauxhall Crossland X - Dealership ripping me off re fuel? - Andrew-T

Go back to them and ask for your £50 back as they haven't fulfilled the agreement.

Doesn't sound as if that was written into any contract ? .....

Vauxhall Crossland X - Dealership ripping me off re fuel? - SLO76
You’ve been shortchanged, probably by accident. The car has a 45L tank and would cost around £60 to fill at current prices so £50 plus the small amount of fuel in it from delivery to the dealer would take it beyond three quarters. I’ll bet it’ll have been filled by the workshop staff or possibly the salesman forgot and they just put the usual £20-£30 in which is normally billed on the invoice. Annoying but very difficult to prove now you’ve driven off in it but look at the standard of car you’re getting on motability today, when I was selling them you got a basic but perfectly able car like an Astra Merit or Proton Persona LS, today I’m seeing adverts for some surprisingly expensive cars with little or no fee upfront. I support the motability scheme but should it be handing out cars well in excess of £20,000 when something much cheaper would do the job fine?
Vauxhall Crossland X - Dealership ripping me off re fuel? - Bromptonaut
I support the motability scheme but should it be handing out cars well in excess of £20,000 when something much cheaper would do the job fine?

The Motability scheme does not 'hand out' cars; the customer pays for them by surrendering a fixed weekly cash benefit.

The current amount is £61.20/week for which the criteria is, in shorthand terms, to be unable or virtually unable to walk.

If the PIP/DLA award is sufficient to cover the lease cost of a £20k car then why the hell should the customer be told it's too good for them?

Edited by Bromptonaut on 19/11/2019 at 09:02

Vauxhall Crossland X - Dealership ripping me off re fuel? - SLO76
“ The Motability scheme does not 'hand out' cars; the customer pays for them by surrendering a fixed weekly cash benefit.”

I don’t see why this was only enough to get a good solid but much cheaper car back when I was selling them in the 90’s, the full allowance was required to get a basic Astra or Escort but today it can provide such high spec cars as a near £20k SUV, I know people with BMW’s and Audi’s through motability. I also see no problem with the state providing transport to those in need but should we be providing luxury cars when something much more modest would suffice especially when money is perhaps lacking elsewhere when it comes to care for the disabled?

I admit that I don’t Know the full details of how it works and I’m certainly not saying anyone on it isn’t entitled but it does seem rather excessive to be getting such a high spec car on tax payers when a Corsa would do the same job with enough room for 4 in reasonable comfort. Unless space is especially required for extra equipment then no I don’t think tax payers should be funding expensive cars on motability.

I bow to my lack of knowledge on how disability benefits work however but it seems odd to me having supplied cars via the same system in the 90’s that they seem to be able to get vastly more expensive models today to do the same job.
Vauxhall Crossland X - Dealership ripping me off re fuel? - badbusdriver

It doesn't cost the tax payer any more money, regardless of what car the Motability customer is driving. And if, for example, my wife, was to opt out of getting the car, the cost to the tax payer would still be the same.

Vauxhall Crossland X - Dealership ripping me off re fuel? - SLO76
So the allowance is much higher these days, you could opt for a cheaper car and keep a portion of it to help with living costs then? That’s fair enough. As I say, in the 90’s the full allowance was required for a very basic car and today despite inflation and post Brexit vote price rises it allows a much higher standard of transport. It does keep the flow of well serviced used cars for the rest of us.

Quite often I used to convince people to take finance on a good used car instead which allowed them to actually own something after 3-4yrs then progress up depending on how much equity was left in it. Finance firms were usually quite happy with this though some wouldn’t lend on benefits alone. They did of course lose out on the new car warranty and additional motability benefits.

Edited by SLO76 on 19/11/2019 at 10:20

Vauxhall Crossland X - Dealership ripping me off re fuel? - thunderbird

don’t see why this was only enough to get a good solid but much cheaper car back when I was selling them in the 90’s, the full allowance was required to get a basic Astra or Escort but today it can provide such high spec cars as a near £20k SUV,

Its quite simple, cars are relatively much cheaper these days. Back in 1994 a top spec Ghia 1.6 Escort cost £12750. We have been looking at a new Focus 1.5 turbo petrol Titanium spec and the retail price is £22400 with 0% finance. That is a 76% increase for a much bigger car with kit that had not been dreamed of in the 90's

In those 25 years the average wage in the UK has more than doubled and if benefits have risen at the same rate its obvious why a Motability client can get a better car then they could 25 years ago.

And don't forget that you can add to the allowance and get whatever car you want.

Vauxhall Crossland X - Dealership ripping me off re fuel? - SLO76
“ Its quite simple, cars are relatively much cheaper these days. Back in 1994 a top spec Ghia 1.6 Escort cost £12750. We have been looking at a new Focus 1.5 turbo petrol Titanium spec and the retail price is £22400 with 0% finance. That is a 76% increase for a much bigger car with kit that had not been dreamed of in the 90's

In those 25 years the average wage in the UK has more than doubled and if benefits have risen at the same rate its obvious why a Motability client can get a better car then they could 25 years ago“

Good point, the most expensive car I could give you for your full allowance in 1997 was a Proton Compact 1.3 LSi with metallic paint at around £9,000, a good £1,500 less than the very similar Mitsubishi Colt 1.3 GLX we also sold. Today that £9,000 is the equivalent of £16,244.65 which does seem rather overpriced to me and does paint a different picture. It seems inflation has rather run away from me and without motability who currently run around 600,000 cars in the UK the used market we sensible buyers rely on would see huge undersupply and price increases. Keep handing over those allowances folks.

Vauxhall Crossland X - Dealership ripping me off re fuel? - Manatee
it does seem rather excessive to be getting such a high spec car on tax payers when a Corsa would do the same job with enough room for 4 in reasonable comfort. Unless space is especially required for extra equipment then no I don’t think tax payers should be funding expensive cars on motability

It's a tricky one isn't it. Local couple have a new Ford Kuga on Motability. It would be perverse to rule that people must be kept poor if they are on benefits, at the same time it must seem unjust to those who are working full time, not receiving benefits, and can't afford a new £22,000 car.

It's partly about people's priorities of course. Some of the envious probably spend £300 a month in the pub - it's only a couple of pints and a packet of peanuts per day. They could lease the Kuga for less than that.

People working in poverty has always been the challenge. To his credit Gordon Brown tried to do something about it, but it just ends up subsidising low wages in a market economy.

Edited by Manatee on 19/11/2019 at 11:17

Vauxhall Crossland X - Dealership ripping me off re fuel? - alan1302
it does seem rather excessive to be getting such a high spec car on tax payers when a Corsa would do the same job with enough room for 4 in reasonable comfort. Unless space is especially required for extra equipment then no I don’t think tax payers should be funding expensive cars on motability

It's a tricky one isn't it. Local couple have a new Ford Kuga on Motability. It would be perverse to rule that people must be kept poor if they are on benefits, at the same time it must seem unjust to those who are working full time, not receiving benefits, and can't afford a new £22,000 car.

It's partly about people's priorities of course. Some of the envious probably spend £300 a month in the pub - it's only a couple of pints and a packet of peanuts per day. They could lease the Kuga for less than that.

People working in poverty has always been the challenge. To his credit Gordon Brown tried to do something about it, but it just ends up subsidising low wages in a market economy.

What car would you recommend that's cheaper on a lease than a Ford Kuga that also matches what they need?

Vauxhall Crossland X - Dealership ripping me off re fuel? - Manatee

What car would you recommend that's cheaper on a lease than a Ford Kuga that also matches what they need?

I have no recommendation, I was just commenting on the post I replied to and musing on why people might be resentful.

I am well aware that that cars are not given out for poverty, but for mobility. Also that users have a choice including using more or less of their cash benefits.

I don't like the idea of telling people what they should be happy with. It reminds me of Invacars, although I think they were alright in their day, considering what had been achieved in terms of welfare generally since the war.

Edited by Manatee on 19/11/2019 at 16:26

Vauxhall Crossland X - Dealership ripping me off re fuel? - alan1302

What car would you recommend that's cheaper on a lease than a Ford Kuga that also matches what they need?

I have no recommendation, I was just commenting on the post I replied to and musing on why people might be resentful.

People are often resentful as they just think someone is getting something they aren't - a lot of people want everything and don't like when others have something they don't.

You get complaints that rich people have too much money, jobless people get money for nothing and immigrants get houses for just turning up here (which they don't)

Vauxhall Crossland X - Dealership ripping me off re fuel? - Bromptonaut
I bow to my lack of knowledge on how disability benefits work however but it seems odd to me having supplied cars via the same system in the 90’s that they seem to be able to get vastly more expensive models today to do the same job.

From 1992 to 99 I did casework with people who were subject to jurisdiction of the Court of Protection. A good few were accident victims where severe head injury consequences included physical complications and/or there were lost damaged limbs.

At time anything more than a basic car meant an upfront payment - probably well over £1k for a family size Ford or Vauxhall.

The allowance has increased since then but only (I think) because it's increased by RPI/CPI every year. Unlike working age benefits it's not been affected by the recent benefit freeze.

Simple answer is that £61.20 gets you more car in 2019 than the real terms equivalent, £25-£30, did 25+ years ago. Pretty sure same principle would apply to lease/PCP deals through retail networks. Lower interest rates must be a large part of it though as others point out the real terms cost of say an Astra today is lower than for equivalent in 1993.

Vauxhall Crossland X - Dealership ripping me off re fuel? - Andrew-T

<< Simple answer is that £61.20 gets you more car in 2019 than the real terms equivalent, £25-£30, did 25+ years ago. Pretty sure same principle would apply to lease/PCP deals through retail networks. >>

Interesting. It raises the question of what should be index-linked to the CPI - what the tax system can afford, what the disabled are entitled to, or the real cost of a basic new car. Discuss?

Vauxhall Crossland X - Dealership ripping me off re fuel? - alan1302

<< Simple answer is that £61.20 gets you more car in 2019 than the real terms equivalent, £25-£30, did 25+ years ago. Pretty sure same principle would apply to lease/PCP deals through retail networks. >>

Interesting. It raises the question of what should be index-linked to the CPI - what the tax system can afford, what the disabled are entitled to, or the real cost of a basic new car. Discuss?

Why should it be linked to the price of a car though? The mobility benefit is for any kinds of help someone might need to get about so not always a car - could be a wheelchair/scooter/taxi fares/bus fares etc as well as getting a car.

Vauxhall Crossland X - Dealership ripping me off re fuel? - Bromptonaut

Interesting. It raises the question of what should be index-linked to the CPI - what the tax system can afford, what the disabled are entitled to, or the real cost of a basic new car. Discuss?

That is an interesting question.

When Disability Living Allowance (DLA) replaced Mobility Allowance in 1992 the weekly rate was £30.30. Information here (excel spreadsheet hosted by Institute for Fiscal Studies) suggests it's tracked prices index ever since.

Although DLA for adults has been replaced by Personal Independence Payment (with a more restrictive regime) the same progression seems to apply. As I mentioned before DLA/PIP etc are not affected by the benefits freeze.

In fact one of the other tabs shows rates for the old Mobility Allowance which suggest it's simply grown from £5 when MA replace Invacars etc in 1977. No attempt has been made to 'revalorise' in either direction.

I don't think some sort of 'Car Price Index' would help. As already pointed out car is just one option for what is a cash benefit. Motability cars are leased and while list and/or fleet prices (and because Motability is a huge fleet buyer it will get BIG discounts) are a factor in the sum payable interest rates and residuals also play a very significant part.

Historically low interest rates and, at least for some models healthy residuals, are part of reason why £61.20 now buys so much more car than £30.30 did in 1992.

If interest rates 'revert to norm' it will be interesting to see how Ministers (of whatever stripe) react to pressure from Disability lobby if cost of 'suitable' cars runs ahead of weekly PIP/DLA.

Vauxhall Crossland X - Dealership ripping me off re fuel? - tourantass

I am also a supporter of the motability scheme as long as I can have the same deal ...new car..all maintenance...tyres...insurance...from £50 a week...if not isn't that discrimination?

Vauxhall Crossland X - Dealership ripping me off re fuel? - Will deBeast

I am also a supporter of the motability scheme as long as I can have the same deal ...new car..all maintenance...tyres...insurance...from £50 a week...if not isn't that discrimination?

Fine, as long as you also agree to have a leg amputated or similar.

Vauxhall Crossland X - Dealership ripping me off re fuel? - alan1302

I am also a supporter of the motability scheme as long as I can have the same deal ...new car..all maintenance...tyres...insurance...from £50 a week...if not isn't that discrimination?

You can have my wifes mobility money if you like... if you take her excruciating and debilitating osteoartritis pain she would be very happy to swap with you. What do you say?

People like you disgust me.

Vauxhall Crossland X - Dealership ripping me off re fuel? - Andrew-T

<< You can have my wifes mobility money if you like... if you take her excruciating and debilitating osteoartritis pain she would be very happy to swap with you. What do you say? People like you disgust me. >>

Now we are getting a little vituperative. Unfortunately there is unlimited supply of sympathy but a shorter supply of public money to support it. I feel society can be expected to satisfy basic needs to help disadvantaged people - if those people choose to top that up to get a better vehicle, all well and good. But then we can get into the grey area of the 'shame' of being seen in receipt of 'charity'.

There's no easy answer.

Vauxhall Crossland X - Dealership ripping me off re fuel? - tourantass

You took that way too personally, my intention was not to offend anyone, My comment was aimed at the system, the system that discriminates against people...by reinforcing the label of disability...people who qualify for additional support should not be made to feel different by having to be on a special scheme instead of receiving appropriate amount of benefits which would allow them to purchase a car like anyone else......

Vauxhall Crossland X - Dealership ripping me off re fuel? - Bromptonaut

You took that way too personally, my intention was not to offend anyone, My comment was aimed at the system, the system that discriminates against people...by reinforcing the label of disability...people who qualify for additional support should not be made to feel different by having to be on a special scheme instead of receiving appropriate amount of benefits which would allow them to purchase a car like anyone else......

I really struggle to see the discrimination here.

In real terms £ (allowing for inflation) you can get more lease car for £1 than you could 25 years ago. Motability adds a bit extra because of its charitable status and because it gets bulk deals including the insurance.

Bottom line is as others have said; if you want my 'privilege' then live with my disability too.

Vauxhall Crossland X - Dealership ripping me off re fuel? - alan1302

You took that way too personally, my intention was not to offend anyone, My comment was aimed at the system, the system that discriminates against people...by reinforcing the label of disability...people who qualify for additional support should not be made to feel different by having to be on a special scheme instead of receiving appropriate amount of benefits which would allow them to purchase a car like anyone else......

There is no discrimination at all - you were complaining that you could not access the same rates/costs just because you don't have any issues with your mobility - the system works as it should be - people can get help should they need it and if they want it.

The Motability scheme makes it easier to get cars/vehicles that suit the particular person and their disability and helps that get particular adaptions easily and with everything under one scheme which makes it a lot easier. What is wrong with that?

Vauxhall Crossland X - Dealership ripping me off re fuel? - John F
The Motability scheme does not 'hand out' cars; the customer pays for them by surrendering a fixed weekly cash benefit.

Don't kid yourself - the 'customer' doesn't pay - the tax payer pays.

The current amount is £61.20/week for which the criteria is, in shorthand terms, to be unable or virtually unable to walk.

That is staggeringly generous and......... iwww.dailymail.co.uk/news/article-5355225/Boss-car-...s .......actually has become a national scandal.

We have just bought an auto top of the range Peugeot 2008 for £17,000 - on the road, a years tax and about 1/4 tank of petrol. It can be driven with one foot and the finger and thumb of one hand. At over £3k a year it would be worth nil in less than 6 years. It is beyond the dreams of a young family with both parents on near to minimum wages. Fair? I think not.

Vauxhall Crossland X - Dealership ripping me off re fuel? - Bromptonaut

Don't kid yourself - the 'customer' doesn't pay - the tax payer pays.

Where do I even start. First of all it is the customer's money. The fact that they obtain it via en entitlement to benefit is neither here nor there.The taxpayer can take a view on the principle; he has no right to be a busybody as to how it's spent.

If you think £61.20 is "astonishingly generous" as state help for somebody who is virtually unable to walk you desperately need a reality check. It is for recipient to choose whether to spend it on taxis, on paying to get shopping delivered,getting a relative or friend to run them about or to go for the 'Full Monty" and get a Motability Lease Car. Whichever of those, or permutations of them, is chosen sixty quid won't go far.

What possible relevance do you think a 'scandal' supposedly uncovered by the Daily Mail (it was a select committee that did the legwork) has as to whether the scheme is fair?Motability is one of the biggest, if not the biggest, car leasing operation in Europe. The finance arm of which Mike Betts was CEO is owned by the banks. It's a commercial operation and needs people of appropriate calibre to run it. Those people cost. The PM's salary is utterly, utterly useless as a metric for remuneration of Public Servants never mind CEO's of multi-billion turnover finance companies.

Even if it was run by someone on Minimum Wage the saving on an individual lease car would be fractions of a penny.

The charity itself is not alone amongst like outfits in sitting on a surplus - in this case derived from operating profits. Perhaps it could be more generous with grants for (eg) hand controls or wheelchair access adaptations but as evidence for making savings on benefits it has the same evidential credibility as your views on oil changes or tyres - Zero.

Edited by Bromptonaut on 20/11/2019 at 11:25

Vauxhall Crossland X - Dealership ripping me off re fuel? - Andrew-T

<< The finance arm of which Mike Betts was CEO is owned by the banks. It's a commercial operation and needs people of appropriate calibre to run it. Those people cost. Even if it was run by someone on Minimum Wage the saving on an individual lease car would be fractions of a penny. >>

Bromp, I think you might find it difficult to prove your final contention mathematically. We could drift into a related discussion about why 'those people cost', when they have comfortable jobs (probably with associated stress) and I would say are more than adequately remunerated (I would also ask why some in the entertainment world attract shedloads when it is clearly not necessary to pay that much to get them?). In the recent debate about relative pay in the BBC, the amounts complained of are large, and the ladies lodging their complaints don't say "I am underpaid' (they're not), just 'he gets more'.

We always hear the mantra that 'we have to pay that to get the best people'. I reckon you just get the greediest in many cases.

Edited by Andrew-T on 20/11/2019 at 14:00

Vauxhall Crossland X - Dealership ripping me off re fuel? - Manatee

It's excessive. Yes it's a responsible job, but it has a large, captive, ready made customer base whose funds are supplied by the government. Get the administration and financial control right and that's basically it. Money for old rope, as evidenced by the surplus it has built up.

Vauxhall Crossland X - Dealership ripping me off re fuel? - alan1302

The current amount is £61.20/week for which the criteria is, in shorthand terms, to be unable or virtually unable to walk.

That is staggeringly generous and......... iwww.dailymail.co.uk/news/article-5355225/Boss-car-...s .......actually has become a national scandal.

So for £61.20 a week would you be happy to swap that for a life of not being able to walk properly and quite possibly be in constanst, chronic pain?

If you think it's unfair what would you change? Increase the minimum wage or decrease the mobility benefit?

Vauxhall Crossland X - Dealership ripping me off re fuel? - Manatee

I... would be ever so grateful if anyone here can tell me whether their claims are reasonable. It feels like they are taking advantage! Many thanks in advance.

Just waffle. I don't know what it is with car sales and service, but I dealt with a lot of them in a past life. With some honourable exceptions there was a culture in most dealerships of saying whatever was most convenient at the time rather than just being straightforward with customers.

Most dealers these days won't give you a full tank but they will put enough fuel in to put the 'refuel' light out - maybe a quarter tank. A Crossland has a 45 litre tank. £50 will buy 35 litres. It would have been reasonable to expect at least 10 to be in there anyway, so you should, if there was any justice, have had a full tank.

Having said all that I would probably forget about it, it's probably just incompetence followed by a not very imaginative made up excuse, rather than deliberate fraud. At least you know what to expect next time. Of course if you enjoy a good argument, get down there and rip them a new one.

Edited by Manatee on 19/11/2019 at 11:42

Vauxhall Crossland X - Dealership ripping me off re fuel? - thunderbird

Some years ago I ordered a new motor and the deal included mats, flaps and a full tank of fuel, all noted on the order. When I went to collect it no mats, no flaps and an empty tank. Asked salesman where they were and he told me his boss had told him not to include them and had crossed them out on their copy. Pointed out to him they were clearly there on my copy but he insisted they had the right to amend an order anytime they wanted. So I simply said to them that I was leaving the premises and would only return when the car was as per my signed order and not their amended one. As I walked out he threatened court action for loss of profit, I ignored him

Next day received a call from the dealer principal apologising for his colleagues actions and he confirmed the car was ready for collection as ordered.

Went along and flaps were fitted, mats were present but when I turned it on no fuel. So I got out and walked back to my car being perused by the salesman who was telling me that by law they cannot fill a car with petrol whilst on their premises. I stopped and said to him OK, lets go and fill it now and it won't be on your premises for many minutes. He went and got a fuel card and took me to the filling station across the road insisting that they were now making a loss on the deal, felt really sorry for him.

Unfortunately for the OP they have paid and left the site, what proof do they have they did not siphon the fuel out after getting home.

I see no option but to learn that dealers lie and before paying and collecting a car you need to check that everything is exactly as ordered. No point complaining when they have your cash.

Vauxhall Crossland X - Dealership ripping me off re fuel? - oldroverboy.

I wrote about collecting the MG ZS a year ago., A full tank of fuel was agreed at ordering over the phone, No admin fee and the first service had just been done.,

When I collected the car, there was an admin fee, a fuelling fee, the service book was missing as was the manual and the spare key, but credit to the dealer principal once he got involved everything was sorted, as well as the poorly repaired puncture i reported some weeks later..

The service was paid for as was a new tyre. and an apology was provided.

But afterwards is always too late,

Vauxhall Crossland X - Dealership ripping me off re fuel? - gordonbennet

First of all for the OP, why is anyone surprised when a motor dealer turns them over, motor dealer reverting to type is what most of us expect, if we're proved wrong by one who behaves impeccably then it's the exception to the rule, and i have seen lots of what happens from the inside in my previous work.

As for motability cars, as part of my previous work i used to collect ex motability defleets returning them to the maker's distribution site, some were in lovely condition, but so many were abused battered and neglected wrecks, used as tips, make of that what you will.

Sooner or later massive changes are coming to the whole of the benefits system, the country is massively in debt, not just the national debt piled ever higher as stupid politicians try to bribe arguably even more stupid electorates with funny money borrowed in their children names to pay back, but personal debt is at a brink too.

A great levelling is coming and we all know it, the benefit and subsidy state is a monster that is completely out of control, there are only so many net contributors to our system and that number is dwindling as the state grows both in population and debt, sooner or later interest rates will have to rise and when that happens not only will so many personal debtors be unable to service their debts, but the country too, will we see our own bank accounts plundered to pay it off and keep the ponzi scheme afloat for the next bunch of political crooks and their pals to get their fill at the trough?.

Vauxhall Crossland X - Dealership ripping me off re fuel? - madf

First of all for the OP, why is anyone surprised when a motor dealer turns them over, motor dealer reverting to type is what most of us expect, if we're proved wrong by one who behaves impeccably then it's the exception to the rule, and i have seen lots of what happens from the inside in my previous work.

As for motability cars, as part of my previous work i used to collect ex motability defleets returning them to the maker's distribution site, some were in lovely condition, but so many were abused battered and neglected wrecks, used as tips, make of that what you will.

Sooner or later massive changes are coming to the whole of the benefits system, the country is massively in debt, not just the national debt piled ever higher as stupid politicians try to bribe arguably even more stupid electorates with funny money borrowed in their children names to pay back, but personal debt is at a brink too.

A great levelling is coming and we all know it, the benefit and subsidy state is a monster that is completely out of control, there are only so many net contributors to our system and that number is dwindling as the state grows both in population and debt, sooner or later interest rates will have to rise and when that happens not only will so many personal debtors be unable to service their debts, but the country too, will we see our own bank accounts plundered to pay it off and keep the ponzi scheme afloat for the next bunch of political crooks and their pals to get their fill at the trough?.

I could not agree more...

Vauxhall Crossland X - Dealership ripping me off re fuel? - alan1302

As for motability cars, as part of my previous work i used to collect ex motability defleets returning them to the maker's distribution site, some were in lovely condition, but so many were abused battered and neglected wrecks, used as tips, make of that what you will.


So like any other car then really? Have seen a lot of people on here saying used cars from PCP deals are not in good condition either.

Also, if you have a car on Motability it means that you have great difficulty with mobility - would you expect someone who struggles to get about easily to necesserily spend time and effor bending, strecthing etc trying to keep a car clean? My mum in law has a Motability car and she could not be cleaning the car and neither can my father in law as he's more preocupied with his chemo sessions.

Vauxhall Crossland X - Dealership ripping me off re fuel? - bathtub tom
Also, if you have a car on Motability it means that you have great difficulty with mobility

Let me tell you about a couple of people I know with motability cars:

1. A near neighbour who walks their dog for a couple of hours each day.

2. A car that is used permanently by the son who lives over fifty miles away. He's a selfish so-and-so who refuses to do anything to help his parent.

I wonder why some people have a jaundiced view of the system?

Vauxhall Crossland X - Dealership ripping me off re fuel? - concrete

I have a relative who is disabled and needs a vehicle to get around. Public transport is not an option unaccompanied, so the Motability scheme is a useful benefit. What Bromptonaut says is true and those that think you get a vehicle by pretending to be disabled should think again.

Whatever help is needed should be freely given, without rancour and accepted without diffidence. Now back at the thread.....................

I personally would have driven straight back to the dealer, shown them the fuel gauge and the mileage done since collection and ask them to account for the obvious lack of fuel in the tank. I hope the sheer embarrassment would have elicited some apology and rectification. I would still be inclined to make an appointment to see the manager, and should he refuse to see you them tell him you will approach the local news paper with the story. I expect the prospect of such negative publicity would bring about a change of heart. The local newspaper would love this. What a headline.' Local garage rips of disabled motorist.' That would do their reputation lasting damage.

Have a go and good luck.

Cheers Concrete

Vauxhall Crossland X - Dealership ripping me off re fuel? - Andrew-T

I expect the prospect of such negative publicity would bring about a change of heart. The local newspaper would love this. What a headline.' Local garage rips of disabled motorist.' That would do their reputation lasting damage.

It would probably also lose the dealer's goodwill, which might be worth considering for the price of (a fraction of) £50.

Vauxhall Crossland X - Dealership ripping me off re fuel? - Bromptonaut

Let me tell you about a couple of people I know with motability cars:

1. A near neighbour who walks their dog for a couple of hours each day.

2. A car that is used permanently by the son who lives over fifty miles away. He's a selfish so-and-so who refuses to do anything to help his parent.

One hopes it will be reported and or picked up on review but the first is kind of wryly amusing; it's complete reverse of adviser/claimant experience.

The claim form for PIP is fiendishly long and complicated. Eligibility is assessed based on that, on evidence from claimant's doctor, specialists etc etc and on an assessment carried out by DWP contractor. The assessors are medically qualified in some way or another but not doctors or specialists. Assessments seem to follow a script and are very similar to that for Employment and Support Allowance shown in the film 'I Daniel Blake'. All to often they give a distorted and completely unrealistic view. DWP staff though seem to weigh assessors view far more heavily than that of specialist doctors etc.

The overturn rate at tribunal for those with energy and persistence to appeal is now 75%:

https://www.disabilityrightsuk.org/news/2019/september/pip-and-esa-appeal-success-rate-now-75-cent

The second example is more than just benefit fraud it family abuse too. Needs reporting. When I worked for the Court of Protection I saw quite a few similar examples. I was also threatened with all sorts of stuff by one man unless I handed over his daughter's mobility allowance book (like we kept order books in a cupboard and sent a clerk to the Post Office on pay day...... ).

Vauxhall Crossland X - Dealership ripping me off re fuel? - Meteiro

Anyone who thinks going through the PIP process is anything other than utterly dehumanising and stacked heavily to prevent the claimant from succeeding, irrespective of need or proof, clearly has no first hand experience.

Without wanting to get off topic, if you honestly believe the 'support' offered in any way compensates for the disability or that the offered 'support' is excessive you should take a good long look in the mirror.

I also suspect the original OP has probably deregistered at this point with all the comments that she is receiving too much support for being disabled, which is utter crap. I'd encourage an admin to close this thread at the earliest opportunity.

Vauxhall Crossland X - Dealership ripping me off re fuel? - Andrew-T

Without wanting to get off topic, if you honestly believe the 'support' offered in any way compensates for the disability or that the offered 'support' is excessive you should take a good long look in the mirror.

I have already added peripherally to this thread, without (I hope) sounding too negative. However in response to this, I would only advise a glass half-full rather than -empty criticism. Disadvantaged people get a lot more help now than some of their predecessors did. There is always room for improvement, but I don't think sour comments that it is too little too late are very helpful.

Vauxhall Crossland X - Dealership ripping me off re fuel? - Meteiro

I'm not rising to that, and I'm not interested in your opinion on my viewpoint.

I don't think we're going to get on the same page here. The thread should be closed off.

Vauxhall Crossland X - Dealership ripping me off re fuel? - Andrew-T

<< I wonder why some people have a jaundiced view of the system? >>

It's the age-old problem - a 'system' is set up to help the unfortunate, and there will always be a small number of cheats who find a way to exploit it. The difficulty is trying to work out whether its benefits are outweighed by the problems and perhaps the extra cost of preventing them.

Vauxhall Crossland X - Dealership ripping me off re fuel? - alan1302
Also, if you have a car on Motability it means that you have great difficulty with mobility

Let me tell you about a couple of people I know with motability cars:

1. A near neighbour who walks their dog for a couple of hours each day.

2. A car that is used permanently by the son who lives over fifty miles away. He's a selfish so-and-so who refuses to do anything to help his parent.

I wonder why some people have a jaundiced view of the system?

Have you reported them?

Vauxhall Crossland X - Dealership ripping me off re fuel? - Avant

"Instead of giving me a £50 refund I said to use it for fuel when it arrived which they agreed to."

They didn't fill the tank - so I hope that by now Sally has gone back to the dealer and simply asked for the promised refund (such an agreement is better in writing but legally doesn't have to be).

If there are any more comments, please keep them relevant to the original post.

Vauxhall Crossland X - Dealership ripping me off re fuel? - concrete

"Instead of giving me a £50 refund I said to use it for fuel when it arrived which they agreed to."

They didn't fill the tank - so I hope that by now Sally has gone back to the dealer and simply asked for the promised refund (such an agreement is better in writing but legally doesn't have to be).

If there are any more comments, please keep them relevant to the original post.

My stance exactly. Concrete