totally right, this is in case I want/need to, which can happen at times, but to me it is safer for it to be how it should, and not have to even think about looking at a touch screen.

I just feel for the money and the way it is being advertised, that calling by name should be an option or do not say handsfree calling and make it only voice recognisable by number.

if that makes sense

Omg, stupid person at Hyundai CS.

I have been emailing back and forth with CS, being told more than once, that whilst they understand my frustration, the unit is not designed to call by name. This is despite the handbook showing that I should be able to use that command

I said it was false marketing to imply it can and that it was dangerous to use a touch screen to look for names, plus illegal. they suggested I pull over if I need to make a call - um yes but sometimes you can't hence having hands free dialling!

I said I was taking it further and there must be a workaround. I got a reply to say no, there isn't.

I replied I am going to speak to people as this is not acceptable

Yesterday, the same person replied to say, the unit will respond to the command 'phonebook'. Once that screen is up, if the name is there, you can say 'call so and so'

If the name is not on that screen, you can say scroll down until it is!

So yes there is voice recognition to call by name!!!

AGH - what a waste of time and effort, and clearly they had not checked it out their end. Shame the handbook does not say all this too.