Privacy Policy

It is very important to us that you should be able to use and enjoy the website without your privacy being compromised in any way. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

We use cookies to provide certain features of our site. Where those cookies are not strictly necessary to allow the site to work, we will ask for your consent before using cookies. Our cookie policy provides details of the cookies we use and how you can control them.

Your rights regarding your personal data

We have summarised here your rights under data protection law. You may exercise any of these rights by emailing privacy@honestjohn.co.uk. If you wish to delete your account, you may also use the form below.

You have the right to access the data we hold about you, and to rectification of any inaccurate or incomplete data. In most circumstances, you have the right to erasure of your data. You also have the right to restrict or object to certain kinds of processing. You have the right to data portability, receiving your data in structured machine-readable format.

Where our processing of your data depends on your consent, you have the right to withdraw consent at any time. You also have the right to object to direct marketing including profiling related to such marketing. You can object to direct marketing by opting out through your account preferences.

You have the right to complain to the UK’s data protection supervisory authority, the ICO.

Information that we collect

• Information that you give us. This may include your name, email address, postcode, and details of your car(s). If you contact us, we may keep a record of that correspondence.
• Information that you submit for publication on our site, such as forum posts and reviews of cars or garages.
• Device information.

We automatically receive some technical information about your computer or other device when you visit our site. This may include your IP address, details of which browser you use, and details of the pages you visit.

How we use information

• To provide you with information, products or services that you request from us.
• To carry out our obligations arising from any contracts entered into between you and us.
• To assess the technical performance of our systems and to enhance service levels.
• To notify you about changes to our service.

If you have given consent, we may use your information:

• To send you email newsletters and information about services which we feel may interest you.
• To personalise the site, highlighting information which we think will interest you.

• To profile and analyse how you use our site and services. We may in our legitimate interests, draw inferences from how you use our site and services to better understand the interests of our key user audience. This means that we can improve our products and services and use that
  understanding of our core audience to look for new users like you on other platforms including through the use of Facebook 'Lookalike Audiences'.

• To target advertising to you on Facebook using Facebook Custom Audiences based upon your previous use of our site. We will advertise to you where you have consented to marketing from us and are a Facebook user who hasconsented to receive personalised advertising on the Facebook, platform. For more information about Facebook Custom Audiences see below.

• To serve personalised adverts on our site or to serve advertisements for our site to you on other third party websites that you visit where you have consented to the use of third-party advertising cookies on our site.

Who we share your information with

We may provide aggregate information and statistics about HonestJohn.co.uk users, traffic patterns, and related site information to third parties, but these statistics will not include individual personal information.

Facebook Custom Audiences
We may, where you consent to marketing from Honest John, share hashed portions of your email [or phone number] with Facebook for the purpose of creating a 'custom audience' of Facebook users who are also users of our site and have givenpermission to Facebook to allow third-party advertising. We may separately combine this with the use of a Facebook 'pixel' where you have consented to cookies
to inform our understanding of your user profile and to allow more targeted advertising to you by Facebook in accordance with the Facebook privacy policy and your stated Facebook account advertising and marketing permissions. If you wish to object to the use of Facebook custom audiences you can do so through the privacy settings of your Facebookaccount

Google remarketing and targeting
We use the services of Google to advertise our site and services. To do so Google places a cookie in the browser of your device which uses a pseudonymous cookie id to understand how you interact with our site and to enable you to be recognised on other third party sites enabling advertising for our site to be presented to you when you are away from our site.

Google will categorise users of our site to create aggregated summaries of demographic interests and attributes of our key user audience. Google may also use that summary to look for other of its Google account users who have consented receiving personalised advertising and who share similar attributes to our users so that we may present our advertising to them.

LiveRamp
When you browse through our websites or use our mobile applications and when you enter your email address on these (either to log in, or to sign up to a newsletter, or similar) we may share personal or other information that we collect from you, such as your email address (in hashed, pseudonymous form), IP address, your mobile advertising ID or information about your browser or operating system, with our partner LiveRamp, Inc. and its group companies, acting as joint controllers. LiveRamp uses this information to create an online identification code for the purpose of recognising you on your devices. This code does not contain any of your identifiable personal data and will not be used by LiveRamp to re-identify you. We place this code in our cookie or use a LiveRamp cookie and allow it to be used for online and cross-channel advertising. It may be shared with our advertising partners and other third-party advertising companies globally for the purpose of enabling interest-based content or targeted advertising throughout your online experience (e.g., web, email, connected devices, and in-app, etc). These third parties may in turn use this code to link demographic or interest-based information you have provided in your interactions with them. Detailed information on LiveRamp’s data processing activities is available in LiveRamp’s privacy policy and opt-out here: https://your-rights.liveramp.uk/home. You have the right to withdraw your consent or opt-out to the processing of your personal data at any time.

Other third parties
If you have given consent, we may allow the following third parties to set cookies, allowing them to gather data about your use of the site and provide personalised advertising.

For more information about cookies and how to withdraw your consent or change
your cookie settings, see our Cookie Policy.

We may disclose your personal data where it is necessary to in order to comply with any legal obligation, or in order to protect the rights, property, or safety of you or another person.

How long we hold your personal data

Personal data that we process for any purpose will only be kept for as long as necessary for that purpose.

If you create an account, data about that account will be retained as long as the account exists. If you ask us to delete your account, the associated data will be deleted within one working day of your request.

We may also retain your personal data where it is necessary to in order to comply with any legal obligation, or in order to protect the rights, property, or safety of you or another person.

International transfers of your data

Your personal data may be transferred to and stored by service providers based in countries outside the EEA.

Including hashed email and/or cookie data shared with Facebook or cookies data shared with Google who may process your data on servers in the United States. Such transfers are protected by safeguards including the model contract clauses approved by the European Commission.

Data that you submit for publication on our site will be publicly available around the world. We cannot prevent the use of such data by others.

Our details

This website is owned and operated by Mobility Trader UK Ltd. We are registered in England and Wales under company number 12016686.

Questions, comments and requests regarding this privacy policy should be addressed:

• by email to privacy@honestjohn.co.uk
• by post to 5 New Street Square, London, United Kingdom EC4A 3TW