How do I deal with intimidating salesmen at car dealerships?

I am ready to change my car. I don't want to buy without having a good look and a test drive, but I am an older woman and I feel patronised and intimidated by the salesmen. Do you have any tips for handling...

My Ford has the same clutch issue reappearing as I approach the end of warranty. Any guidance?

I bought a 2018 Ford Galaxy powershift with 25,000 miles on the clock in January 2020. Within 6 months, a strange noise was coming from the front and the clutch felt as though it was slipping. It mainly...

I bought a unsatisfactory, faulty car and the dealer won't give a full refund. What next?

I bought a 2006 BMW E46 2.0-litre diesel convertible on 13 May for £2700. It'd done 105,000 miles. I bought it in Birmingham, I live in Shropshire. On the drive home, it was clear that between 1200 and...

Should a dealer fix a faulty car they sold me?

I bought a 2-year-old Toyota RAV4 hybrid with 3500 miles on the clock 14 days ago. I've only driven it 50 miles but I've noticed the backlight has a crack in it with mould growing inside. Should I ask...

Which Vauxhall dealer is taking over from Peter Vardy in in Scotland?

My Vauxhall dealer in Perth, Scotland (Peter Vardy) has parted company with Vauxhall and can no longer process warranty claims. Which dealer is taking over the Vauxhall franchise from Peter Vardy in Perth...

If I return a car bought online from a dealer, am I responsible for taking it back?

I believe that I'm covered under the Distance Selling Regulations in that I have paid a reservation fee to secure a vehicle. The dealer has arranged V5 change of owner, which I have received. The part-ex...

A dealer is offering no incentives to buy a new car with them. Is this common right now?

I recently went to a local dealership to inquire/buy a Jaguar XE-S. I was taken through the Jaguar online 'Build your car' and shown the final cost. When I asked about incentives to buy at that dealership...

How much can I reasonably negotiate off forecourt prices?

There appears to be larger differences between forecourt prices and part-exchange values than ever before. Volvos differ between £5k and £10k. How much of this is realistically negotiable, accepting that...

Can I reject a car I just bought because one of the doors won't open?

I bought a car one week ago and noticed one of the doors won’t open. Can I reject the car or do I have to get it repaired if the dealer offers? Thank you.

The cam belt failed on our car. Where do we legally stand with this issue?

I bought a 2016 DS3 on 3 July from a non-main dealer garage. Two and a half weeks ago (3 months and 2 weeks after buying), I was driving on a dual carriageway, roughly 68mph when the car cut out. I rolled...