A rock cracked my car windscreen - should my insurer fit a genuine Mercedes-Benz replacement?

My Mercedes-Benz (bought in March 2016, from new) has just suffered a cracked windscreen as a result of a stone from the road hitting it. Am I entitled to insist on a genuine Mercedes-Benz front windscreen...

Dealer is refusing to refund for work done on a faulty van - what are our options?

I recently purchased a used Volkswagen Transporter T5 automatic from a used car dealer. The van came with very little service history and due to its mileage (130,000) we decided to have the timing belt...

Ford refuse to fix my car under warranty - what do you advise?

I bought a Ford C-Max from Fords of Winsford (not a Ford dealership) in May 2016 and have subsequently had it serviced at Burns Garage (Ford) in my home town. According to the Service Book, the car was...

Air-con failure after purchase - is it covered by the warranty?

In March, I bought a low-mileage (10,000) 2013 Porsche Boxster from a Porsche dealer, including - what I thought was - a rock-solid two year warranty. Initially, I didn't use the air-con (to save fuel)...

Why wasn't I told my air con should have a re-gas every two years?

I have suspected that the air con on my 2015 Nissan Qashqai has not been particularly effective. A recent 200 mile journey in hot sunshine convinced me that it is totally ineffective. My local dealer tells...

A dealer is refusing to fix my faulty car - do I have to take him to court?

I have a Jeep Grand Cherokee that I purchased from a dealer and after seven days it overheated, causing damage to the engine. He's refusing to do anything under the warranty he provided with the car or...

Should Skoda change my automatic for a manual under warranty?

I recently traded in a three year old Skoda Yeti 1.6 diesel for a one year old Skoda Yeti 1.2 DSG petrol to avoid all the oil burner pitfalls. But the new car has had to go in under warranty for a clutch...

Is there any legal requirement to have new cars serviced and maintained by the main dealer?

Is there any legal requirement to have new cars serviced and maintained by the main dealer? We have new cars which don't even appear to have service books for stamps.

Are dealers obliged to pay for repairs within the first three months of selling a car?

I bought an Alpha Romeo from a dealer in March. The wheel bearing and rear boot went within two weeks and now the turbo is faulty. I have a two year warranty but they are squirming about paying by trying...

Can I return my faulty Skoda Yeti because the dealer took almost a year to repair them?

On driving my Skoda Yeti home, after purchasing from an approved dealership in April 2016, I noticed an external squeaking noise emitting from the front of the vehicle and an internal whistling coming...