EGR valve failure on Volkswagen Golf

I have just paid £1365 to have a new set of EGR Valves fitted to my 2012 Golf Estate 1.6 TDI. Both the dealer and Volkswagen customer care refused help with the costs. I find this unreasonable given that...

Contract hire - how can I dispute an end-of-lease bill?

I returned my four year-old 89,000 mile Volvo V70 back to the dealer last week. The car was on contract hire and the assessor pointed out a small handful of minor scratches, but said none of them contravened...

Discovered my used car has a hidden accident history

I bought a Volkswagen Golf GTD from an independent dealer recently. On the journey home I found that the navigation and cruise control didn't work. The seller offered £200 towards the costs of having the...

False accusation for car accident

My partner is a delivery driver by trade. He was working on a Saturday and had my daughter out in the van with him. When going through a small village he witnessed a man (on his own) fall off his bike...

MINI Cooper (R56) timing chain failure

I bought a used (2007 model) MINI Cooper from a local dealer 10 months ago. The car has been great until now. The yellow (EML?) warning light has come on and my local garage has diagnosed it as a timing...

Ford S-MAX engine failure after 44,000 miles

I bought a six month old Ford S-Max from a dealer in 2011. The car had 6000 miles on the clock when I bought it and has been regularly serviced ever since. This week - at 44,000 miles - the car blew a...

Got a problems with a used car - what are my rights?

I bought a 2012 Volkswagen Passat two weeks ago from an independent dealer. I took it to a Volkswagen dealership today to replace the cam belt (it has 80k on the clock) and have been told the front discs...

DVLA fine for keeping my car off the road

I bought a new car five months ago. After collecting the vehicle, I transferred my insurance and took the old car off the road. I received a reminder Road Tax notification from the DVLA, so I SORN'd the...

Can I reject a used car over its ownership history?

I have agreed to buy a used (2011 model) Jaguar XF 2.2 diesel from a local dealer. The car was clearly advertised as having 'one former lady keeper' however I have today received the log book today and...

How can I check if my car has Autoglym Lifeshine?

When I bought my Skoda Octavia new it was treated with Autoglym Lifeshine. When I took delivery of the vehicle I did not receive a Lifeshine warranty document. I contacted Autoglym to see if my treatment...