My car keeps going back to the dealer under warranty for a water leak. What rights do I have?

I purchased a 2018 BMW convertible from a BMW dealership with 4000 miles on the clock. The car has been back to the dealership on five occasions for a water leak in the boot area and also in the driver's...

Can a car be sold without a service book?

Is a dealer allowed to sell a car knowing there's no service book and not informing the buyer of this fact? Also, would they be duty-bound to inform the buyer that the car has been repaired?

The garage didn't service my car properly before I bought it. What should I do now?

I bought a 2016 Volkswagen Tiguan two years ago. We have had snow today so it's the first bad road conditions since I bought the vehicle. The four-wheel-drive system doesn't work though! Upon checking...

I unknowingly bought a written off car and the seller says he didn't know. What can I do?

I bought a vehicle two weeks ago. I did the full Hpi check and sent the logbook off to put it in my name as I’m the new owner of the vehicle. I received a letter from DVLA saying it's not going to issue...

Can I return a car I don't like within 14 days of buying?

I very recently purchased a 1-year-old BMW M135I from a BMW main dealer. Although I really like the car, I find the driving seat very hard which results in backache that I will find hard to live with over...

I bought a car that isn't in good condition. Can I get my money back?

I bought a car but on collection but it was not in good condition. The transaction was done a few days ago. Can I return the car and get my money back?

A buyer is asking for a refund on a car I sold. What should I do?

I sold my Cat C car and was honest about it. I have the written transcript. The buyer asked if her mechanic could check the car over and I agreed. I said it was a good idea to be completely sure. She didn't...

What do you think of the new car buying services where the vehicles are delivered to your door?

Every car I've bought in the past from a dealer has been taken for a test drive, to get used to the size of the vehicle or simply to make sure it sounded and drove okay. Buying direct to home seems to...

I sold a car recently, but the buyer now says the clutch has gone. Who has to pay the repair bill?

I privately sold a car 3-4 weeks ago. Now they've come back with a huge bill saying the clutch has gone even though it was serviced three weeks before. It was sold as all okay with no advisories. Who has...

We bought a vehicle that isn't fit for purpose. How do we get our money back?

My daughter just bought a horsebox that was converted for her. She took delivery on Friday. She took it for a drive yesterday after she taxed it, but oil is pouring out of the head gasket area and dripping...