My warranty does not cover my broken 2015 For Focus because the wrong oil was used - what do I do?

I bought a 2015 Ford Focus ST TDCi and have done 17,402 miles. It has now broken and I've been told by Ford it is not covered by warranty because the wrong grade of oil in it. It has cost me a lot of money,...

A 'no fault' accident has left me without enough insurance money to repair my car - what are my rights?

Having suffered a "No Fault" accident, I cannot get the other driver's insurance company to repair my car. I own a 2002/2003 Volkswagen Passat 2.0-litre petrol saloon from new, with 59,000 miles and have...

My Volkswagen Golf is rattling loudly since the emissions fix - what are my options?

I have just had my 2.0-litre Volkswagen Golf emissions fix and there is now a top end knock/rattle that my local Volkswagen garage say they are unaware of. The car is so loud that it is unsalable. Why...

Do I have to pay my way out of a finance agreement on a dangerous car?

I have owned an Audi A6 Ultra from new since June 2014. In that time I have had a total electrical failure and 2 steering malfunctions - the latest one just before Christmas 2016. The Audi dealership acknowledged...

Should I be charged a diagnostic fee for a vehicle under warranty?

My 2014 Nissan Note Tekna has developed a nasty suspension creaking sound. I understand from the Note drivers forum that this is an issue with 2014 Notes - front anti roll bar bushes are a known problem...

What do I do if the dealer who sold me a faulty car refuses to respond to my refund request?

I purchased a faulty car from a garage and, after discovering this, told the garage that I wanted a refund under the Consumer Rights Act 2015 because the car is not fit for purpose. We only had the car...

What are my rights if I bought a used van with an undisclosed worn clutch?

I bought an SWB van from the dealer on 19 January 2017. It had a full service history, 123,000 miles and I paid £2400 with VAT. I drove home and left it over weekend but when I drove it on 23 January...

Should we change our car's timing belt because of an oil leak?

My wife's 2002 Ford Focus 1.6 was bought second hand just over 2 weeks ago. We noticed a small amount of oil leaking from the engine, and took it to a repair shop. They looked and said they couldn't find...

Is it illegal for an auction house to sell a clocked vehicle?

Is it illegal for an auction house to sell a clocked vehicle?

I think I've been mis-sold a car - what should I do?

In September 2016 I bought a new Land Rover Discovery Sport. I test drove the car at one dealer but bought from a different one who offered a better price. I selected the HSE model having been told at...