Do we have to accept our car being written off?

Someone ran into the back of our 2004 Vauxhall Signum. The insurers have written it off as it's going to cost £1800 to fix. Can we put our foot down and tell them we want it repaired? They are also taking...

Should my son give his credit card details to a motorcycle hire company following an accident?

I read your FAQs about credit hire vehicles but would appreciate further advice. My son's motorbike was knocked over whilst it was parked. The car driver has admitted liability and there is one witness....

What's the catch with Volkswagen's ENsurance accident management?

I have just put a deposit on a new Volkswagen Golf 1.4TSI SE, and intend to pay for it on delivery. On reading the brochure there is a section headed Volkswagen ENsurance, which says that, in the event...

Why am I told to call Fiat First accident management before my insurers in case of an accident?

I recently bought a new Fiat 500C. My query is that, amongst the huge amount of paperwork I received, I am encouraged in the event of an accident to contact 'Fiat First'. The garage where I bought it (Glyn...

Please see our attached offer on courtesy cars.

Please find attached our latest offer on courtesy cars for your body shop group. Do not hesitate to contact me for further information.

Is it wise to accept a courtesy car from Enterprise after an accident?

My car has to be repaired after a collision and Direct Line is supplying a courtesy car via Enterprise. Do you know of any problems I should look out when obtaining a car temporarily from Enterprise?

Why does my courtesy car advertise the garage which is repairing my car?

Following a car accident I was provided with a courtesy car with advert logo stickers promoting the garage repairing my car, which means I was providing free advertising. My query is whether it’s legal...

Why aren't accident management companies outlawed?

Like RF I was involved in a no-fault incident and was contacted by a claims management company. Having read your opinion of these companies, I rejected their offer and took the courtesy car offered by...

Car in for warranty repair - should I have to pay for a courtesy car?

Can you tell me if I should be forced to pay for a courtesy car? My 2011 Renault Megane has suffered head gasket problems and it’s going to be off the road for weeks. Renault have agreed to fix it under...

Demanding a courtesy car during warranty work?

I am the owner of a Nissan Navara Tekna auto pickup. Up to 21st December 2012 I was a very happy owner. I took the vehicle in to the main dealer with an electrical problem (4wd warning light) to be informed...